Sales Support Specialist Jobs in North Carolina

SUMMARY

Responsible for providing sales support to the organization for Medicare Products. Monitor, motivate and train licensed agents to ensure quality of sales in order to achieve individual and company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Increase the overall sales of Medicare products and ancillary products by educating agents on the overarching concepts and nuances of these products and how they fit into the overall structure of an individual’s portfolio
• The education consists of monitoring calls, one on one agent education, monitoring sales activities
• Act as subject matter expert of products, systems, and troubleshoot and resolve issues
• Ensure agents are following best practice and quality assurance guidelines
• Sell Medicare products and act as an example for other agents by engaging in sales activities for a minimum of 4.5 hours per week
• Direct supervision of designated marketing consultants and/or agents
• Supervisory responsibilities include hiring/terminating, disciplinary actions, assigning/checking work, plan/appraise job performance measurements, performance reviews, compensation recommendations, new hire orientation and training
• Enforce policies, procedures, and best practices
• Monitor performance against goals
• Adhere to policies and procedures of the organization and insurance companies
• Presentations at appropriate meetings to include ongoing initiatives as well as future plans to be implemented, accurate reporting, reviewing objectives, reviewing progress, identifying needs or areas for improvement and action plans for correction
• Work collaboratively with fellow and senior staff to advance the values and mission of the organization by participating in and attending appropriate management and administration meetings
• Assists with special projects/assignments as requested by members of management

QUALIFICATIONS

EDUCATION / EXPERIENCE

• High School Diploma or GED
• Bachelor's Degree preferred
• Three (3) or more years experience in the Medicare industry
• Experience with carrier websites to include agent portals
• Licensed Medicare Agent in good standing

SKILLS

• Experience with call center environment for Medicare products
• Knowledge of the general industry procedures, standards, systems, resources, practices, and terminology
• Working knowledge of federal, state, and local laws as well as industry regulations
• Familiarity of quality assurance, satisfaction measurement and interpretation
• Knowledge of supervisory techniques to accomplish instruction, motivation, and training of personnel
• Effective use of time including prioritizing, planning, maintaining schedules, and organizing tasks
• Ability to negotiate and problem solve to resolve internal and external conflicts
• Proficient computer skills (Microsoft Suite, MS Outlook, Phone Dialers, CRM systems, etc.)
• Strong ability to effectively communicate, interact, and work with individuals and groups
• Ability to work independently, exercise independent judgment, make and execute decisions

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com.