Sales Support Specialist Jobs in New Jersey

Location: On-site – Pompton Plains, NJ 07444

Working Hours: Monday – Friday (9.00am – 5.30pm est)

About Us

At Vodanet Systems, we provide enterprise IT hardware and networking solutions to customers across the United States and international markets. We work with leading global manufacturers and distributors to deliver reliable products, competitive solutions, and high-quality sales and customer support.

As we continue to grow our US operations, we are looking for a Sales Support Specialist who can effectively support our customers and sales team in both English and Spanish. Fluency and advanced professional communication skills in both languages are essential for this role.

Role Overview

As a Sales Support Specialist, you will play a key role in supporting our US sales operations and ensuring a smooth customer experience throughout the sales and order process.

You will communicate with customers and prospects via phone, email, and live chat, assist the sales team with lead follow-ups and order management, coordinate with vendors and distributors, and provide timely support regarding products, quotations, orders, and after-sales inquiries.

Key Responsibilities

• Support the sales team throughout the customer and order management process.
• Communicate with customers and prospects via phone, email, and live chat in both English and Spanish.
• Respond to inbound sales inquiries and assist customers with product and order-related questions.
• Identify and qualify potential leads through research, inbound inquiries, and outbound communication.
• Conduct follow-up calls and emails with prospects and existing customers.
• Support sales outreach and customer re-engagement activities.
• Assist with preparing quotations and communicating product availability, pricing, and lead times.
• Provide customers with order updates, including ETAs, cancellations, returns, and exchanges.
• Make outbound calls regarding abandoned checkouts, pending quotations, follow-ups, and re-engagement opportunities.
• Process and coordinate vendor/distributor purchases for customer orders.
• Collaborate closely with sales, purchasing, logistics, and technical teams to ensure customer satisfaction.
• Maintain accurate and up-to-date customer, lead, and sales activity records in CRM systems.
• Support ongoing customer engagement and sales initiatives for the US market.

Requirements

• Fluent / advanced professional proficiency in Spanish is required.
• Fluent / advanced professional proficiency in English is required.
• Excellent verbal and written communication skills in both English and Spanish, with the ability to communicate confidently with customers by phone, email, and live chat.
• At least 1 year of experience in sales support, inside sales, customer service, account support, or a similar customer-facing role is required; equivalent experience will also be considered.
• Strong organizational skills and the ability to manage multiple customer requests and priorities simultaneously.
• Excellent communication skills across phone, email, and live chat.
• Customer-oriented, proactive, and solution-focused approach.
• Experience working with CRM systems is preferred.
• Experience with vendor or distributor order processing is considered an advantage.
• Knowledge of networking hardware and enterprise IT products is a plus.
• Experience with Odoo, QuickBooks, SellerCloud, Shopify, Magento, or Mailchimp is considered a plus.

What We Offer

• Competitive salary and benefits.
• Opportunity to work in an international environment while supporting the US market.
• Exposure to global IT brands, manufacturers, and distributors.
• Opportunity to develop expertise in enterprise IT hardware and international sales operations.
• Supportive and growth-oriented team environment.
• Financial assistance for relevant courses, certifications, and conferences.
• Vacation days provided in line with the official holiday schedule in the United States.

Application Question(s):

• Are you able to work on-site at our office in Pompton Plains, New Jersey, Monday through Friday?
• Are you fluent in Spanish at a professional working level?
• Do you have at least 1 year of experience in sales support, inside sales, customer service, account support, or a similar customer-facing role?
• Are you fluent in English at a professional working level?
• Do you have experience working with CRM, order management, or e-commerce systems?

Work Location: In person