INTRODUCTION

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on December 31, 2026.

ROLE AND RESPONSIBILITIES

As a Senior Consultant on the Sales & Service team, you will be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design and flow mapping), testing, training, defining support procedures, and supporting implementations.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

THE TEAM

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

BASIC QUALIFICATIONS

Required

• 6+ years of consulting and Salesforce experience, including program and workshop design
• 2+ full life-cycle Salesforce implementations in at least two Salesforce clouds: Sales Cloud, Service Cloud, or Experience Cloud, and Financial Service Cloud
• 1+ years in the Financial Services - Insurance industry
• Experience in Lightning (Aura and LWC)
• Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

PREFERRED QUALIFICATIONS

• Salesforce certifications
• Experience in one or more industries such as Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media
• Experience presenting to technical and non-technical audiences
• Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (BigMachines, Apttus, Cameleon)
• Advanced degree in a relevant field

COMPENSATION

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,300 to $189,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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