Senior Level Senior Customer Marketing Manager Jobs
Senior level senior customer marketing manager jobs place experienced marketers in charge of lifecycle strategy, retention programs, and the cross-functional teams that drive customer growth and revenue outcomes. Roles are concentrated in Insurance, Distribution & Wholesale, and Technology & Software, with a mix of on-site, hybrid, and remote settings, and employers like GEICO, Lam Research, and Fanduel hiring at this level now.
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INTRODUCTION
Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in the United States, Denmark, and Europe. Today, we're advancing programs in Endocrinology Rare Disease and Oncology. Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues. Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.
Position Summary
This position will lead the U.S. KOL engagement strategy across the endocrine portfolio, including HCP peer-to-peer programs and congress and speaker bureau strategy. Success in this role is measured by delivering an annual KOL engagement plan and governance model, executing high-quality peer-to-peer education that supports disease and product understanding, and ensuring programs are delivered on time, on budget, and in full compliance with company and regulatory requirements. We are looking for an experienced marketer with strong strategic capability, experience leading direct reports, and the ability to thrive in an entrepreneurial, growing organization. The Senior Director will lead a team of Thought Leader Liaisons and partner effectively with matrixed teams to deliver KOL engagement, peer-to-peer education, and related programs that support business unit priorities. This role reports to the US Vice President of Marketing and will play an important role on the Marketing and Commercial Leadership Teams. Three days a week in the Princeton, NJ office is required.
Key Responsibilities
- Own the annual U.S. KOL engagement plan and congress strategy for the endocrine portfolio, including peer-to-peer education content and execution and speaker bureau strategy
- Plan and execute KOL programs (e.g. advisory boards, speaker programs, etc.) and congress meetings in coordination with brand leads, including timely insight capture/readouts
- Lead and develop the Thought Leader Liaison team to execute KOL and institution account plans, including goal setting, tracking, and performance feedback
- Establish working cadence with cross-functional partners to drive execution, manage dependencies, and integrate insights into brand strategy and optimization
- Own budget/forecasting, on-time delivery, and execution in full compliance with company policies and applicable regulatory requirements
- Model Ascendis Pharma values through day-to-day leadership and decision-making
Requirements
- Bachelor's degree required; 15+ years of pharmaceutical and/or biotechnology commercial experience
- Demonstrated organizational leadership and people management skills required, including effective cross-functional collaboration and leadership, coaching, and performance management
- Rare disease or specialty category experience strongly preferred
- Accountability to business and financial outcomes, including translating insights into plans and owning budget
- Strong communication skills (written and verbal), including presenting to senior leadership, KOLs, and field-based teams
- Knowledge of the current legal, regulatory, and compliance environment, with the ability to apply it in program planning and execution
- Ability to travel up to 60% to lead direct reports and engage customers
The estimated salary range for this position is $260k - $280k. Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location. This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision plans
- Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
- Company-provided short and long-term disability benefits
- Unique offerings of Pet Insurance and Legal Insurance
- Employee Assistance Program
- Employee Discounts
- Professional Development
- Health Saving Account (HSA)
- Flexible Spending Accounts
- Various incentive compensation plans
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Mental Health resources
- Paid leave benefits for new parents
Ascendis Pharma is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
A note to recruiters:
We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.
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Senior Level Senior Customer Marketing Manager Jobs: Frequently Asked Questions
How do I get a senior level senior customer marketing manager job?
Employers at this level look for candidates who can demonstrate ownership of customer lifecycle programs, measurable impact on retention and expansion revenue, and experience leading cross-functional initiatives. A strong portfolio of campaigns that moved business metrics, evidence of coaching junior marketers, and fluency with customer data platforms and segmentation strategy will give you a clear edge over candidates with only execution experience.
Which companies hire senior level senior customer marketing managers?
Companies hiring senior level senior customer marketing managers right now include GEICO, Lam Research, and Fanduel, based on current listings on Migrate Mate as of September 2026. Hiring at this level tends to concentrate in mid-size to enterprise organizations where customer marketing has its own function and the role carries real budget and program ownership.
Are there remote senior level senior customer marketing manager jobs?
Yes, remote and hybrid availability is strong at this level. About 60% of senior level senior customer marketing manager openings are remote or hybrid as of September 2026, reflecting how many organizations treat senior marketing contributors as location-flexible roles. On-site positions do exist, typically at companies with large in-house marketing operations or regional team structures.
What makes a senior customer marketing manager role senior level?
Senior level roles are defined by strategic ownership rather than task execution. You are expected to set the direction for customer engagement programs, own outcomes like net revenue retention or expansion rates, lead or mentor a team, and influence cross-functional partners in product, sales, and customer success. The scope is broader, the accountability is higher, and the decisions carry meaningful business consequences.
Which industries hire the most senior level senior customer marketing managers?
Senior level senior customer marketing manager roles concentrate in Insurance, Distribution & Wholesale, and Technology & Software, based on current listings on Migrate Mate as of September 2026. These sectors tend to drive demand because they rely heavily on subscription or recurring revenue models, where retaining and expanding existing customer relationships is a core business priority that justifies dedicated senior marketing leadership.