Senior Customer Success Engineer Jobs in Arkansas

INTRODUCTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and Juven® – to help get the nutrients they need to live their healthiest life.

Our location in Rogers, AR currently has an opportunity for a Senior Team Lead for Walmart representing our nutrition products Ensure, Glucerna, Juven and Nepro.

WHAT YOU'LL WORK ON:

BEST IN CLASS LEADERSHIP

• Coach and mentor a team of 3 to deliver customer and team-specific quotas.
• Deliver strategic and tactical initiatives aligned with Business Unit direction.
• Develop and support programs that will increase Sales, Gross Margin, Turns, Contribution Margin, etc.
• Achieve territory and national sales quotas within established trade funding parameters.
• Develop and implement short and long-term omni business plans by Brand and category.
• Support team with new business opportunities within the assigned accounts.
• Monitor sales results vs. plan throughout the year, adjusting when appropriate.
• Conduct ongoing internal and external team business reviews to measure, evaluate and present sales performance; and provide annual growth opportunities.
• Demonstrate strong understanding of customer P&L management. Work with customer and internal teams on account fiscal management with solid understanding of gross and promo margin management, trade spend efficiency, and overall customer funding management.

BUSINESS VISION

• Identify and communicate all new business opportunities to senior leadership.
• Incorporate the tools to help create accurate projections used monthly to assure AN’s financial commitment to stockholders.
• Develop Team business plans that align with AN’s long-range plan (LRP).
• Turn broad strategies into actionable plans and goals with measurements and owners assigned.
• Prioritize goals, projects and plans appropriately.

CUSTOMER RELATIONSHIPS

• Develop and leverage a thorough knowledge of the customer, industry and competitive landscape.
• Reach beyond the Merchant and Merchant director to forge strategic partnerships and to implement key initiatives and objectives.
• Identify opportunities for senior management to meet with key customers to discuss AN’s long-range innovations and strategic plans.
• Participate in any customer share groups to increase understanding of broader account environment and identify Abbott opportunities, where available.

TEAM DEVELOPMENT

• Manage, coach, develop and evaluate performance of team personnel through field visits, meetings and training sessions.
• Establish clear expectations, provide timely, accurate feedback — both positive and negative — and take appropriate follow-up action.
• Recognize, reward and promote people based on their performance, achievement of results and development of competencies.
• Encourage team members to broaden their corporate exposure to all departments that can help drive business volume.
• Coordinate effective use of cross-functional resources to achieve desired outcomes. Possible resources include Supply Chain, Shopper Marketing/Insights, Category Management, Customer Service, Retail Operations, Sales Development, and Brand Marketing.
• Foster effective and open communication from team members with both internal and external stakeholders. Possible information includes competitive intelligence, pricing, assortment, marketing activities, merchandising opportunities/risks, forecast changes and supply issues.
• Participate in field and customer visits with team members.

REQUIRED QUALIFICATIONS:

• 8+ years industry experience with progressive role responsibility
• 2+ year of experience with Walmart, Sam’s club or Abbott experience
• 2+ years National Account Management and/or experience leading a team.

COMPENSATION

• The base pay for this position is $129,300.00 – $258,700.00. In specific locations, the pay range may vary from the range posted.

APPLY NOW

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.