Service Coordinator Jobs in Minnesota

INTRODUCTION

Here at Fairview, we are now seeking an Imaging Data Services Coordinator to join our imaging team at St John's Hospital in Maplewood, MN! This is a 1.0 FTE (80 hours per 2 weeks) position that will work Monday through Friday from 7AM - 3:30PM.

Under the direction of the Imaging Manager, The Imaging Data Services Coordinator is responsible for the flow and exchange of information related to patient imaging data services and ensures all aspects of imaging data archiving services are of high quality and accurately and timely delivered. Responsibilities include support of data imaging services for research studies, retrieving and archiving imaging studies following policy for release of patient imaging information.

Responsibilities

• Exceptional customer service for patients, providers, clinics, outside healthcare institutions and imaging staff for their imaging data services.
• Proactively fosters and supports a culture of teamwork and collaboration.
• Effectively prioritizes work to ensure patients’ imaging data requests are met timely and works in a flexible environment to meet work requirements.
• Effectively utilize critical thinking, problem solving and expert judgement skills to resolve complex situations.
• Trouble-shoots issues with equipment before the PACS admin is called to address.
• Mentors, educates, and orients Imaging team members. Provides training to Imaging assistant staff to perform routine imaging data services tasks to include.
• Identifies imaging studies sent via the VPN and archive to the patient’s files.
• Send imaging files to outside facilities following HIPAA guidelines.
• Burns imaging studies for providers or patients.
• Uploads imaging studies sent by DVD to store to the patient’s file.
• Assist Technologist staff to use the data imaging services burners, gives accurate instructions and training as needed for simple imaging archiving tasks. Provides instructional guides for staff. May create simple ‘how-to’ guides for Tech staff.
• Tracks and coordinates cost effective inventory levels of imaging blank DVD supplies, shipping folders and orders imaging data services supplies under the approval of the Imaging Manager.
• Provides services for accurate flow of imaging studies through the PACS VPN, timely matching to the patient’s Medical records.
• Stays current with updates to imaging data systems programs with burners, upload system software changes to maintain smooth flow of imaging transmission work.
• Research driven workflow: Manages the complex equipment systems and software foundations to transfer research imaging studies to secondary systems to anonymize, organize, re-identify as research studies, and transmit to the research facility coordinator.
• Oversees the varied and complex research study programs and processes for delivery of imaging studies according to the specific individual research requirements.
• Attend education webinars from Research study coordinators to learn the research specific requirements for submitting study sequences, appropriately identified per the research study guidelines, and required documentation submitted.
• Follows the outside read process and transfer to Staff Radiologists.
• Communicates to the outside sending healthcare facility to coordinate the safe & rapid transfer of outside imaging studies through the VPN process at the direction of the ordering provider.
• Coordinates bringing the outside imaging study, securing the outside report, matching it to an internal order; processing it for the appropriate reading radiologist to ensure an efficient and rapid turnaround for the re-read (outside read) request for the patient’s immediate care plan.
• Communication to the appropriate receiving Staff Radiologist for an outside re-read.
• Support Imaging Data Services DVD burner equipment issues: able to perform troubleshooting solutions, with communication to PACS team, Fairview Imaging equipment services, and outside vendors for solutions support online or service.
• Performs routine imaging data services duties:
• Competent to use the PACS (archiving system), PACS Scan (upload imaging), and Radiant workflows for imaging studies as outlined by Imaging IT.
• Participates in all upgrades for EPIC, Radiant and PACS systems with training.
• Trains on multiple platforms available to PACS administrators, and Technologist systems to perform imaging data services functions.
• Assist providers in acquiring outside imaging studies.
• Other Duties as assigned.

BASIC QUALIFICATIONS

• A.A./A.S. in a healthcare or business or 2 years of relevant experience.
• 2 years relevant experience.

COMPENSATION

• $21.84 - $30.83 Hourly