Service Delivery Supervisor Jobs
Service Delivery Supervisor jobs are open across logistics, IT services, healthcare, telecommunications, and managed services, from team lead to senior supervisor level, with specializations in ITIL-based delivery, field operations, and client-facing service management. Scan the live roles below and apply to whichever ones fit.
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Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven by a commitment to quality and innovation, Spartan and its portfolio of brands Spartan Fire Apparatus and Chassis, Smeal Fire Apparatus, and Ladder Tower (LT) offer a broad range of apparatus to meet specific requirements and demands of the fire service industry. Spartan has a rich history in fire apparatus manufacturing with over 250 years of combined experience.
Spartan Emergency Response is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.
The IT Supervisor is responsible for supervising business unit desktop IT operations. Core responsibilities include oversight of PC technicians engaged in configuring and deploying desktop systems, upgrades, and moves of desktop systems; purchase of IT equipment; and associated equipment maintenance. In addition, the IT Supervisor supports the onsite team’s participation in critical infrastructure and application-related projects as applicable. This role will work with IT leadership to plan, implement, and initiate defined goals and programs. The desktop computer IT environment includes all PCs, laptops, tablets, printers, peripherals, mobile operating systems, and related software and systems. This role will directly manage a team of service delivery technical professionals in which some responsibilities include setting goals, training, managing performance and more.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not an all-inclusive list and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Maintain, enforce, and track set service levels, standards, policies, and procedures.
- Plan and coordinate desktop IT projects, in conjunction with the direction of IT leadership.
- Communicate with the site on upcoming initiatives or change activities.
- Serve as an escalation point for desktop computing issues for areas under the assigned span of control.
- Ensure that the ServiceNow system is utilized and updated properly for work performed, as well as maintenance of IT asset inventory.
- Review monthly ticket and service request reports, identifying & executing on process improvements.
- Establish strong working relationships across the business and within the IT department.
- Partner with the team on asset management.
- Responsible for vendor management & contracts, and software license management.
- Provide conference room support and configuration throughout the business unit.
Required Knowledge, Skills, and Abilities:
- Experience managing multiple projects in parallel, driving acceptable results on time.
- Demonstrates an ability to lead people and get results through others.
- Demonstrates an ability to lead effective change and process transformations.
- Strong communication skills, both written and verbal.
- Able to effectively present information in one-on-one and group situations to other employees or leaders of the organization.
- Strong troubleshooting and complex problem-solving skills and ability to effectively communicate and execute solutions.
- People leadership skills including setting goals, managing performance, team development, etc are a plus.
Education and/or Experience:
- Associate’s Degree in Information Technology, Computer Science or related field or equivalent education required. Or equivalent years of experience required.
- Bachelor’s Degree in Information Technology, Computer Science or related field or equivalent education preferred. Or equivalent years of experience required.
- Typically requires 5+ years of experience in IT Service Delivery.
- 1+ years of supervisory experience preferred.
- Basic A+ certifications preferred, Azure Fundamentals Certification a plus.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job:
- The employee is regularly required to stand or walk; use hands to finger; handle or feel objects; and reach with hand and arms.
- The employee frequently is required to walk.
- The employee is occasionally required to stoop, kneel or crouch.
- The employee is occasionally required to sit for extended periods of time.
- The employee may occasionally lift and/or move up to 40#’s, but help will be provided as needed.
- Specific vision abilities required by this job include several hours of computer screen time daily.
Work Environment/Conditions:
- 80% Indoor Office and 20% Production Floor
- Personal protective equipment required while on the plant floor:
- Safety glasses, or prescription safety glasses with side shields
- Earplugs
- Steel-toed shoes
The above information is intended to describe the general nature of this position and should not be considered a comprehensive statement of duties, activities, responsibilities, and requirements. Additional duties, activities, responsibilities, and requirements may be assigned, with or without notice, at any time. This job description is neither an employment contract nor a promise of work for any specific length of time.
Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.
NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.
Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven by a commitment to quality and innovation, Spartan and its portfolio of brands Spartan Fire Apparatus and Chassis, Smeal Fire Apparatus, and Ladder Tower (LT) offer a broad range of apparatus to meet specific requirements and demands of the fire service industry. Spartan has a rich history in fire apparatus manufacturing with over 250 years of combined experience.
Spartan Emergency Response is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.
The IT Supervisor is responsible for supervising business unit desktop IT operations. Core responsibilities include oversight of PC technicians engaged in configuring and deploying desktop systems, upgrades, and moves of desktop systems; purchase of IT equipment; and associated equipment maintenance. In addition, the IT Supervisor supports the onsite team’s participation in critical infrastructure and application-related projects as applicable. This role will work with IT leadership to plan, implement, and initiate defined goals and programs. The desktop computer IT environment includes all PCs, laptops, tablets, printers, peripherals, mobile operating systems, and related software and systems. This role will directly manage a team of service delivery technical professionals in which some responsibilities include setting goals, training, managing performance and more.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not an all-inclusive list and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Maintain, enforce, and track set service levels, standards, policies, and procedures.
- Plan and coordinate desktop IT projects, in conjunction with the direction of IT leadership.
- Communicate with the site on upcoming initiatives or change activities.
- Serve as an escalation point for desktop computing issues for areas under the assigned span of control.
- Ensure that the ServiceNow system is utilized and updated properly for work performed, as well as maintenance of IT asset inventory.
- Review monthly ticket and service request reports, identifying & executing on process improvements.
- Establish strong working relationships across the business and within the IT department.
- Partner with the team on asset management.
- Responsible for vendor management & contracts, and software license management.
- Provide conference room support and configuration throughout the business unit.
Required Knowledge, Skills, and Abilities:
- Experience managing multiple projects in parallel, driving acceptable results on time.
- Demonstrates an ability to lead people and get results through others.
- Demonstrates an ability to lead effective change and process transformations.
- Strong communication skills, both written and verbal.
- Able to effectively present information in one-on-one and group situations to other employees or leaders of the organization.
- Strong troubleshooting and complex problem-solving skills and ability to effectively communicate and execute solutions.
- People leadership skills including setting goals, managing performance, team development, etc are a plus.
Education and/or Experience:
- Associate’s Degree in Information Technology, Computer Science or related field or equivalent education required. Or equivalent years of experience required.
- Bachelor’s Degree in Information Technology, Computer Science or related field or equivalent education preferred. Or equivalent years of experience required.
- Typically requires 5+ years of experience in IT Service Delivery.
- 1+ years of supervisory experience preferred.
- Basic A+ certifications preferred, Azure Fundamentals Certification a plus.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job:
- The employee is regularly required to stand or walk; use hands to finger; handle or feel objects; and reach with hand and arms.
- The employee frequently is required to walk.
- The employee is occasionally required to stoop, kneel or crouch.
- The employee is occasionally required to sit for extended periods of time.
- The employee may occasionally lift and/or move up to 40#’s, but help will be provided as needed.
- Specific vision abilities required by this job include several hours of computer screen time daily.
Work Environment/Conditions:
- 80% Indoor Office and 20% Production Floor
- Personal protective equipment required while on the plant floor:
- Safety glasses, or prescription safety glasses with side shields
- Earplugs
- Steel-toed shoes
The above information is intended to describe the general nature of this position and should not be considered a comprehensive statement of duties, activities, responsibilities, and requirements. Additional duties, activities, responsibilities, and requirements may be assigned, with or without notice, at any time. This job description is neither an employment contract nor a promise of work for any specific length of time.
Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.
NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.
Service Delivery Supervisor Jobs by Experience Level
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Find JobsService Delivery Supervisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in service delivery supervisor jobs.
- 3-5 years of experience managing a service delivery or operations team
- Proven ability to manage SLAs, KPIs, and customer satisfaction targets
- ITIL Foundation certification or demonstrable knowledge of ITIL frameworks
- Experience using ticketing and service management platforms such as ServiceNow
- Strong skills in escalation management and cross-functional stakeholder communication
- Bachelor's degree in business administration, information technology, or a related field
Tips for Your Service Delivery Supervisor Job Search
Quantify service metrics on your resume
Hiring managers for service delivery supervisor roles want to see SLA compliance rates, ticket resolution times, and team size managed. Replace vague claims like 'improved service quality' with concrete outcomes your team delivered under your direct oversight.
List your ITIL or PMP certification prominently
Many service delivery supervisor postings filter candidates by certification before a human ever reads the resume. Put ITIL 4 Foundation, PMP, or equivalent credentials in your resume header or a dedicated certifications section, not buried in the work history.
Target postings that match your delivery model
Service delivery supervisor roles differ sharply between field ops, managed IT services, and customer support environments. Apply to postings that name the model you have actually run, since interviewers will probe your direct experience with their specific delivery structure.
Apply early to roles that fit
Migrate Mate lists service delivery supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a concise escalation story for interviews
Interviewers for this role almost always ask how you have handled a service failure or escalation. Prepare one specific example that shows how you diagnosed the breakdown, coordinated the response, and communicated with stakeholders until the issue was resolved.
Negotiate scope alongside compensation
When you receive an offer, clarify the number of direct reports, the accounts or accounts you will own, and the SLA targets you will be held to before accepting. These factors affect your ability to succeed in the role as much as the pay itself.
Service Delivery Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery supervisors?
The most active employers for service delivery supervisors right now are Datavant, Esri, and PeaceHealth, and the most openings are in Georgia, Florida, and Michigan, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent in managed IT services, logistics, and telecommunications.
How do you become a service delivery supervisor?
Start by building hands-on experience as a service coordinator, team lead, or operations specialist where you manage workflows and interact directly with clients. From there, pursue an ITIL Foundation certification to formalize your process knowledge, then apply for supervisory postings that match the delivery environment you have worked in. Demonstrating measurable results, such as improved SLA compliance or reduced escalation volume, is what moves candidates from individual contributor to supervisor roles.
Can you get hired as a service delivery supervisor without prior supervisory experience?
Yes, candidates without a formal supervisory title can still get hired if they demonstrate informal leadership, such as owning escalations, training new staff, or coordinating across teams in a previous role. Highlight any project where you directed the work of others or were accountable for a service outcome, and frame your application around results rather than titles. Smaller organizations and growth-stage companies are especially open to promoting strong individual contributors into first-time supervisor roles.
What does the service delivery supervisor interview process look like?
Most hiring processes for this role involve an initial screening call with HR or a recruiter, followed by a panel or one-on-one interview with the operations or service director who will be your manager. Expect behavioral questions about escalation handling, SLA management, and team performance, along with scenario questions that test how you would respond to a service failure or a difficult client. Some employers add a final round with a senior leader or require a brief written exercise on a service improvement scenario.
Where can I find and apply to service delivery supervisor jobs?
You can find and apply to service delivery supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and delivery background, and apply directly to each listing that fits.
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