Service Support Representative Jobs
Service support representative jobs are open across healthcare, financial services, telecommunications, and retail, from entry-level to senior and team-lead roles, with specializations in technical support, customer escalations, and account servicing. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 69+ Service Support Representative jobs
As an Offline Customer Support, you’ll complete offline tasks that support our Customer Operations. In this essential, entry level role, you’ll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.
WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST
- Identifying, analyzing, and correcting errors on customer accounts within multiple systems
- Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
- Completing offline and back office support tasks, such as customer mailings or call logs
- Interacting with customers and coworkers to ensure accuracy of information and requests
- Representing a Fortune 100 company and being part of a supportive team
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you’ll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.
WHAT YOU’LL BRING TO SPECTRUM
- Education: High school diploma or equivalent
- Schedule: A flexible work schedule may be required
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
- Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS)
- Technical Skills: MS Office, computer savvy, data entry
- Skills: Effective communication, multi-tasking, time management, problem-solving
- Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient
- Language: Bilingual (English and Spanish)
#LI-MB10
CSU140 2026-86559 CSU140 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
- At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
As an Offline Customer Support, you’ll complete offline tasks that support our Customer Operations. In this essential, entry level role, you’ll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.
WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST
- Identifying, analyzing, and correcting errors on customer accounts within multiple systems
- Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
- Completing offline and back office support tasks, such as customer mailings or call logs
- Interacting with customers and coworkers to ensure accuracy of information and requests
- Representing a Fortune 100 company and being part of a supportive team
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you’ll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.
WHAT YOU’LL BRING TO SPECTRUM
- Education: High school diploma or equivalent
- Schedule: A flexible work schedule may be required
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
- Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS)
- Technical Skills: MS Office, computer savvy, data entry
- Skills: Effective communication, multi-tasking, time management, problem-solving
- Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient
- Language: Bilingual (English and Spanish)
#LI-MB10
CSU140 2026-86559 CSU140 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
- At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Service Support Representative Jobs by Experience Level
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Find JobsService Support Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in service support representative jobs.
- One or more years of customer service or support experience in a professional setting
- Proficiency with CRM or helpdesk software such as Salesforce or Zendesk
- Strong written and verbal communication skills across phone, email, and chat
- High school diploma or equivalent, with a preference for an associate or bachelor's degree
- Ability to manage multiple open cases or tickets simultaneously under time pressure
- Familiarity with internal knowledge bases and standard troubleshooting or escalation procedures
Tips for Your Service Support Representative Job Search
Tailor your resume to ticket metrics
Service support representative postings frequently ask for experience managing high-volume queues. Rewrite your bullet points to show resolution rates, average handle time, or customer satisfaction scores rather than listing duties in general terms.
Apply early to roles that fit
Migrate Mate lists service support representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Match your tools list to each posting
Employers frequently screen for proficiency in specific CRM or helpdesk platforms. Pull the exact tool names from each job description and mirror them in your skills section so your resume clears automated screening without overstating your experience.
Highlight cross-functional escalation experience
Many service support roles require coordinating between technical, billing, and operations teams. If you've routed or owned escalated cases across departments, call that out explicitly. Generic 'team player' language won't differentiate you here.
Prepare for scenario-based interview questions
Interviewers for service support roles almost always present a difficult customer scenario and ask how you'd handle it. Practice giving structured responses that name the problem, the action you'd take, and the outcome you'd aim for, without using scripted phrases that sound rehearsed.
Negotiate schedule and channel before accepting
Service support positions vary widely on shift hours, inbound channels, and remote arrangements. Clarify expected shift windows, whether the role is phone-primary or omnichannel, and any flexibility before you accept an offer to avoid a mismatch on day one.
Service Support Representative Jobs: Frequently Asked Questions
Which companies are hiring the most service support representatives?
Security Finance, Spectrum, and Alside are hiring the most service support representatives right now, with openings concentrated in Texas, Alabama, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Healthcare systems, insurance carriers, and large telecom providers consistently account for a significant share of total postings.
How many service support representative jobs are remote?
About 25% of service support representative openings are fully remote or hybrid as of November 2026, reflecting strong employer demand for flexible staffing in this role. Chat-based and email-only support positions tend to be the most remote-friendly, while roles that involve phone escalations or on-site system access are more likely to require in-office presence.
How do you become a service support representative?
Start by building direct experience handling customer inquiries through retail, call center, or administrative work, since most employers prioritize demonstrated communication skills over formal credentials. Get comfortable with at least one CRM or ticketing platform. From there, apply to entry-level support roles and work toward positions that involve escalations, technical triage, or account management, which carry more responsibility and open doors to senior titles.
Can you get hired as a service support representative with little or no experience?
Yes, many service support representative roles are explicitly entry-level and expect to train candidates on internal tools and processes. Employers in this space care more about communication style, patience under pressure, and problem-solving instincts than a lengthy resume. Volunteer experience, retail or food service work, or any role where you resolved complaints or answered questions directly can substitute credibly for formal support experience when framed correctly.
What does the service support representative interview process look like?
Most hiring processes start with a short phone or video screen focused on communication style and availability, followed by one or two structured interviews that include scenario questions about difficult customer interactions. Some employers add a written or typing assessment and may ask you to walk through how you'd handle a specific escalation. References are commonly checked before an offer is extended.
Where can I find and apply to service support representative jobs?
You can find and apply to service support representative jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings, find roles that match your experience and preferred work arrangement, and apply directly to each one that fits.
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Find roles that match your experience and apply in just a few clicks.
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