Shift Manager Jobs in Austin, TX

Job Summary

About PamCakes Bakery

PamCakes Bakery is a locally owned bakery specializing in freshly baked desserts, custom cakes and cookies, and wholesale baked goods for local coffee shops.

We’re looking for a dependable, motivated, and experienced Bakery Shift Lead / Assistant Manager to help oversee daily bakery operations and keep our team running smoothly.

This is a hands-on leadership position for someone who enjoys baking, working with people, staying organized, and taking initiative. Our ideal candidate is someone who can confidently lead a shift, maintain high standards, and jump in wherever help is needed.

We’re looking for someone who treats the bakery’s success like their own!

Key Responsibilities

Team Leadership & Daily Operations

• Supervise, support, and direct employees throughout their shifts.
• Delegate daily tasks and ensure responsibilities are completed efficiently and correctly.
• Open and close the bakery, including following opening/closing procedures, securing the premises, and completing daily checklists.
• Keep employees on task, productive, and working efficiently.
• Assist with training new employees and reinforcing bakery procedures.
• Handle day-to-day challenges, customer concerns, and minor employee issues professionally.
• Communicate staffing concerns, operational issues, and important updates to the owner.
• Ensure the bakery remains clean, organized, and compliant with food safety standards.

Bakery Production & Quality Control

• Assist with baking, preparing, decorating, packaging, and restocking daily bakery items.
• Monitor display cases and ensure popular desserts are replenished throughout the day.
• Oversee product quality, presentation, freshness, and consistency.
• Help coordinate daily production priorities based on inventory, customer demand, and upcoming orders.
• Monitor product rotation, expiration dates, and proper storage procedures.
• Minimize product waste while maintaining adequate inventory.
• Jump into production whenever additional help is needed.

Wholesale Order Coordination

• Ensure wholesale orders are accurately prepared, packaged, labeled, and organized for delivery.
• Verify order quantities, product quality, and packaging before orders leave the bakery.
• Coordinate with the baking team to ensure wholesale orders are completed on schedule.
• Communicate shortages, production delays, or quality concerns promptly.

Customer Service & Sales

• Provide friendly, professional customer service.
• Assist customers with purchases, product questions, and order inquiries.
• Answer phone calls, emails, and customer messages in a timely manner.
• Handle customer concerns professionally and know when to escalate an issue to the owner.
• Help maintain an inviting, clean, and well-stocked storefront.

Inventory & Organization

• Monitor ingredients, packaging supplies, and daily bakery inventory.
• Maintain organized storage areas and proper product rotation.
• Communicate low-stock items and supply needs before they become urgent.
• Assist with receiving deliveries and organizing incoming supplies.
• Help maintain daily production and inventory checklists.

Social Media & Marketing

• Capture engaging photos and short videos of bakery products, behind-the-scenes activities, and daily specials.
• Assist with creating content for Instagram, Facebook, and TikTok.
• Help promote new products, seasonal offerings, and bakery specials.
• Maintain a positive and professional representation of PamCakes Bakery online.

Qualifications

Required:

• Previous experience working in a bakery, food service, café, or similar fast-paced environment.
• Previous supervisory, shift lead, or team leadership experience preferred.
• Strong organizational and time-management skills.
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure.
• Excellent customer service and communication skills.
• Comfortable directing employees and holding team members accountable.
• Dependable, punctual, and able to work independently.
• Willingness to perform all bakery tasks, including cleaning, dishes, baking, packaging, and customer service.
• Ability to maintain high standards of cleanliness and food safety.
• Comfortable using a POS system and learning new software.
• Availability to work Saturdays, Holidays, and flexible shifts as needed.

Bonus Qualifications:

• Hands-on baking or pastry production experience.
• Experience managing wholesale or high-volume food production.
• Inventory management or ordering experience.
• Experience creating social media content for a business.
• Food Manager Certification or willingness to obtain one.

What We’re Looking For

We’re not looking for someone who simply shows up, completes a checklist, and clocks out.

We’re looking for someone who:

• Takes initiative: Sees what needs to be done and handles it without waiting to be asked.
• Leads by example: Works alongside the team and isn’t afraid to get their hands dirty.
• Has a sense of urgency: Understands that bakery production runs on deadlines.
• Pays attention to detail: Takes pride in consistency, quality, and presentation.
• Solves problems: Can make reasonable decisions independently and knows when to ask for help.
• Communicates effectively: Keeps the owner informed without needing constant supervision.
• Is reliable: Understands that the entire team depends on their leadership.

Position Details

• Position: Bakery Shift Lead / Assistant Manager
• Schedule: Approximately 25–30 hours per week
• Compensation: $18–$20 per hour, depending on qualifications and experience
• Availability: Saturdays required; opening and closing shifts as scheduled, Holidays a must (closed Thanksgiving day & Christmas Day)
• Work Environment: Fast-paced, hands-on bakery with retail, custom-order, and wholesale operations

Pay: $18.00 - $19.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:

• Employee discount
• Opportunities for advancement
• Paid time off

Work Location: In person