STEM OPT Application Support Analyst Jobs
Application Support Analyst roles sit squarely in STEM-eligible territory, making them a strong fit for F-1 students on OPT with degrees in computer science, information systems, or related fields. Your 24-month STEM OPT extension requires the employer to be enrolled in E-Verify and to file a signed I-983 training plan with your DSO.
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Get Access To All JobsReq ID: 391565
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).
Ambulatory EMR Application Support Analyst – L2
Location
Remote / USA
Shift
US Healthcare Support Hours / Rotational On-Call Support
Position Summary
We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.
The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.
Key Responsibilities
Clinical Workflow Support
- Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
- Troubleshoot issues related to:
- Patient scheduling
- Registration and intake workflows
- Clinical documentation and charting
- Order entry and results review
- Provider workflows and encounter management
- Analyze and resolve complex workflow and application issues impacting clinical operations.
- Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
EMR Interface Support
- Monitor, troubleshoot, and support interfaces between EMR and external systems.
- Investigate interface failures, message errors, and data reconciliation issues.
- Validate interface data transmission and ensure successful integration outcomes.
Ambulatory Billing Support
- Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configuration and Customization
- Configure and maintain:
- Clinical templates
- Provider preferences
- Smart tools and productivity features
- Order sets and documentation workflows
- Support optimization efforts to improve provider efficiency and user adoption.
- Assist in testing and deploying configuration changes based on business requirements.
Document Management Support
- Support document management processes including:
- Document scanning
- Indexing
- Chart import
- Medical records management
- Troubleshoot issues related to document workflows and patient record accessibility.
- Ensure proper document categorization and archival standards are maintained.
Application Maintenance Release Management
- Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
- Perform impact analysis, testing, validation, and production implementation support.
- Support application version upgrades while minimizing disruptions to clinical operations.
- Maintain system documentation and change records.
Incident Problem Management
- Provide advanced troubleshooting for production incidents and service requests.
- Perform root cause analysis for recurring application issues.
- Participate in major incident management and escalations.
- Maintain SLA compliance and timely resolution of tickets.
Required Skills Experience
Functional Skills - 5+ years of experience in the below skills
- Strong understanding of ambulatory clinical workflows, including:
- Scheduling
- Registration
- Clinical documentation
- Order management
- Results review
- Knowledge of ambulatory practice operations and provider workflow optimization.
- Understanding of ambulatory billing and revenue cycle processes.
Technical Skills - 5+ years of experience in the below skills
- Experience supporting Ambulatory EMR/EHR platforms.
- Experience troubleshooting healthcare interfaces and integrations.
- Knowledge of:
- HL7 messaging
- Interface monitoring tools
- E-Prescribing workflows
- Clinical documentation templates
- Experience supporting upgrades, patches, and production releases.
- Understanding of healthcare data management and EMR archival processes.
Healthcare Domain Knowledge – Minimum 5+ years of experience in the below skills
- Ambulatory care workflows.
- Provider office operations.
- Medical terminology and clinical documentation.
- EM coding concepts and charge capture workflows.
- HIPAA and healthcare data privacy requirements.
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
- 5–8 years of experience for L2 Support role.
- Experience supporting healthcare EMR/EHR applications in a production environment.
- Relevant EMR/EHR certifications preferred.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Req ID: 391565
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).
Ambulatory EMR Application Support Analyst – L2
Location
Remote / USA
Shift
US Healthcare Support Hours / Rotational On-Call Support
Position Summary
We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.
The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.
Key Responsibilities
Clinical Workflow Support
- Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
- Troubleshoot issues related to:
- Patient scheduling
- Registration and intake workflows
- Clinical documentation and charting
- Order entry and results review
- Provider workflows and encounter management
- Analyze and resolve complex workflow and application issues impacting clinical operations.
- Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
EMR Interface Support
- Monitor, troubleshoot, and support interfaces between EMR and external systems.
- Investigate interface failures, message errors, and data reconciliation issues.
- Validate interface data transmission and ensure successful integration outcomes.
Ambulatory Billing Support
- Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configuration and Customization
- Configure and maintain:
- Clinical templates
- Provider preferences
- Smart tools and productivity features
- Order sets and documentation workflows
- Support optimization efforts to improve provider efficiency and user adoption.
- Assist in testing and deploying configuration changes based on business requirements.
Document Management Support
- Support document management processes including:
- Document scanning
- Indexing
- Chart import
- Medical records management
- Troubleshoot issues related to document workflows and patient record accessibility.
- Ensure proper document categorization and archival standards are maintained.
Application Maintenance Release Management
- Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
- Perform impact analysis, testing, validation, and production implementation support.
- Support application version upgrades while minimizing disruptions to clinical operations.
- Maintain system documentation and change records.
Incident Problem Management
- Provide advanced troubleshooting for production incidents and service requests.
- Perform root cause analysis for recurring application issues.
- Participate in major incident management and escalations.
- Maintain SLA compliance and timely resolution of tickets.
Required Skills Experience
Functional Skills - 5+ years of experience in the below skills
- Strong understanding of ambulatory clinical workflows, including:
- Scheduling
- Registration
- Clinical documentation
- Order management
- Results review
- Knowledge of ambulatory practice operations and provider workflow optimization.
- Understanding of ambulatory billing and revenue cycle processes.
Technical Skills - 5+ years of experience in the below skills
- Experience supporting Ambulatory EMR/EHR platforms.
- Experience troubleshooting healthcare interfaces and integrations.
- Knowledge of:
- HL7 messaging
- Interface monitoring tools
- E-Prescribing workflows
- Clinical documentation templates
- Experience supporting upgrades, patches, and production releases.
- Understanding of healthcare data management and EMR archival processes.
Healthcare Domain Knowledge – Minimum 5+ years of experience in the below skills
- Ambulatory care workflows.
- Provider office operations.
- Medical terminology and clinical documentation.
- EM coding concepts and charge capture workflows.
- HIPAA and healthcare data privacy requirements.
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
- 5–8 years of experience for L2 Support role.
- Experience supporting healthcare EMR/EHR applications in a production environment.
- Relevant EMR/EHR certifications preferred.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
See all STEM OPT Application Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Application Support Analyst Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as an Application Support Analyst
Confirm your CIP code before applying
Your STEM OPT eligibility depends on your degree's Classification of Instructional Programs code, not just your major title. Pull your I-20 and verify your CIP code maps to a DHS-approved STEM field before targeting Application Support Analyst roles.
Filter employers by E-Verify enrollment status
STEM OPT requires your employer to be actively enrolled in E-Verify, not just registered. Use Migrate Mate to search Application Support Analyst openings filtered to E-Verify-enrolled companies so you don't waste time on employers who can't legally hire you.
Negotiate your I-983 training plan before day one
Application Support Analyst work is project-driven, so your I-983 training goals need to reflect real deliverables like ticketing systems, incident response, and escalation workflows. Get written agreement on the plan's learning objectives before you sign the offer.
Target companies with active DOL LCA filing history
Employers who have filed Labor Condition Applications for IT roles have already navigated DOL prevailing-wage requirements and are far more prepared to onboard OPT workers. Check OFLC Wage Search to see which employers have certified LCAs for analyst-level positions in your metro.
Verify your role qualifies under O*NET before filing
USCIS evaluates STEM OPT eligibility partly by occupation code. Look up Application Support Analyst under O*NET to confirm the role falls under a STEM-qualifying SOC code, then make sure your offer letter reflects duties that match that classification.
Track your 60-day unemployed window during the job search
STEM OPT permits up to 60 cumulative days of unemployment across the full extension period. If you're between Application Support Analyst roles, report any employer or job change to your DSO immediately so your SEVIS record stays accurate and your remaining days don't erode silently.
Frequently Asked Questions
Does an Application Support Analyst role qualify for the STEM OPT extension?
Yes, in most cases. Application Support Analyst positions typically fall under STEM-eligible SOC codes in computer and information systems. Eligibility depends on two factors: your degree must carry a DHS-approved STEM CIP code, and the role's actual duties must align with your field of study. Confirm both with your DSO before accepting an offer.
How do I know if an employer hiring for this role is enrolled in E-Verify?
E-Verify enrollment is a hard legal requirement for STEM OPT, not optional. You can ask the employer's HR team directly for their E-Verify company ID, or search E-Verify's public employer search tool by company name. Migrate Mate surfaces Application Support Analyst openings at E-Verify-enrolled employers, which removes the guesswork from your search.
What goes into the I-983 training plan for an Application Support Analyst position?
The I-983 must document specific learning objectives tied to your STEM degree, not a generic job description. For Application Support Analyst roles, that typically means outlining goals around systems administration, incident management, or software lifecycle processes. Your employer's designated supervisor signs the form, and your DSO submits the updated I-20 to USCIS before your extension begins.
What happens to my STEM OPT authorization if my Application Support Analyst employer loses E-Verify enrollment?
If your employer's E-Verify enrollment lapses or is terminated after you start, your STEM OPT authorization is at risk. USCIS can revoke the extension, and you'd have 60 days to find a new qualifying employer before falling out of status. Notify your DSO immediately if you learn your employer's E-Verify status has changed.
How does cap-gap affect Application Support Analyst roles for STEM OPT students transitioning to H-1B?
If your employer files an H-1B visa petition before your STEM OPT expires and you're selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that year. You can continue working in your Application Support Analyst role without interruption, provided the H-1B petition was timely filed and properly maintained through USCIS.