STEM OPT Application Support Analyst Jobs
Application Support Analyst roles sit squarely in STEM-eligible territory, making them a strong fit for F-1 students on OPT with degrees in computer science, information systems, or related fields. Your 24-month STEM OPT extension requires the employer to be enrolled in E-Verify and to file a signed I-983 training plan with your DSO.
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Get Access To All JobsJob Req Id:
26956182
Location(s):
Irving, Texas, United States
Job Type:
Hybrid
Posted:
May. 01, 2026
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participates in disaster recovery testing.
- Participate in application releases, from development, testing and deployment into production.
- Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
- Considers implications of the application of technology to the current environment.
- Analyzes applications to identify risks, vulnerabilities and security issues.
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions. Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and/or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
- 2-5 years experience.
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/understanding of financial markets and products.
- Knowledge/experience of problem Management Tools.
- Understands of how own sub-function integrates within the function and commercial awareness.
- Evaluates (sometimes complex) situations using multiple sources of information. Developed communication and diplomacy skills to persuade and influence.
- Good customer service, communication and interpersonal skills.
- Good knowledge of the business and its technology strategy.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Knowledge of issue tracking and reporting using tools.
- Good all-round team member.
- Effectively share information with other support team members and with other technology teams.
- Ability to plan and organize workload.
- Ability to communicate appropriately to relevant stakeholder.
Education:
Bachelor’s/University degree or equivalent experience.
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$76,230.00 - $106,370.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
May 31, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Job Req Id:
26956182
Location(s):
Irving, Texas, United States
Job Type:
Hybrid
Posted:
May. 01, 2026
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participates in disaster recovery testing.
- Participate in application releases, from development, testing and deployment into production.
- Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
- Considers implications of the application of technology to the current environment.
- Analyzes applications to identify risks, vulnerabilities and security issues.
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions. Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and/or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
- 2-5 years experience.
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/understanding of financial markets and products.
- Knowledge/experience of problem Management Tools.
- Understands of how own sub-function integrates within the function and commercial awareness.
- Evaluates (sometimes complex) situations using multiple sources of information. Developed communication and diplomacy skills to persuade and influence.
- Good customer service, communication and interpersonal skills.
- Good knowledge of the business and its technology strategy.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Knowledge of issue tracking and reporting using tools.
- Good all-round team member.
- Effectively share information with other support team members and with other technology teams.
- Ability to plan and organize workload.
- Ability to communicate appropriately to relevant stakeholder.
Education:
Bachelor’s/University degree or equivalent experience.
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$76,230.00 - $106,370.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
May 31, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
See all 81+ Application Support Analyst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Application Support Analyst roles.
Get Access To All JobsTips for Finding STEM OPT Authorization as an Application Support Analyst
Confirm your CIP code before applying
Your STEM OPT eligibility depends on your degree's Classification of Instructional Programs code, not just your major title. Pull your I-20 and verify your CIP code maps to a DHS-approved STEM field before targeting Application Support Analyst roles.
Filter employers by E-Verify enrollment status
STEM OPT requires your employer to be actively enrolled in E-Verify, not just registered. Use Migrate Mate to search Application Support Analyst openings filtered to E-Verify-enrolled companies so you don't waste time on employers who can't legally hire you.
Negotiate your I-983 training plan before day one
Application Support Analyst work is project-driven, so your I-983 training goals need to reflect real deliverables like ticketing systems, incident response, and escalation workflows. Get written agreement on the plan's learning objectives before you sign the offer.
Target companies with active DOL LCA filing history
Employers who have filed Labor Condition Applications for IT roles have already navigated DOL prevailing-wage requirements and are far more prepared to onboard OPT workers. Check OFLC Wage Search to see which employers have certified LCAs for analyst-level positions in your metro.
Verify your role qualifies under O*NET before filing
USCIS evaluates STEM OPT eligibility partly by occupation code. Look up Application Support Analyst under O*NET to confirm the role falls under a STEM-qualifying SOC code, then make sure your offer letter reflects duties that match that classification.
Track your 60-day unemployed window during the job search
STEM OPT permits up to 60 cumulative days of unemployment across the full extension period. If you're between Application Support Analyst roles, report any employer or job change to your DSO immediately so your SEVIS record stays accurate and your remaining days don't erode silently.
Application Support Analyst jobs are hiring across the US. Find yours.
Find Application Support Analyst JobsFrequently Asked Questions
Does an Application Support Analyst role qualify for the STEM OPT extension?
Yes, in most cases. Application Support Analyst positions typically fall under STEM-eligible SOC codes in computer and information systems. Eligibility depends on two factors: your degree must carry a DHS-approved STEM CIP code, and the role's actual duties must align with your field of study. Confirm both with your DSO before accepting an offer.
How do I know if an employer hiring for this role is enrolled in E-Verify?
E-Verify enrollment is a hard legal requirement for STEM OPT, not optional. You can ask the employer's HR team directly for their E-Verify company ID, or search E-Verify's public employer search tool by company name. Migrate Mate surfaces Application Support Analyst openings at E-Verify-enrolled employers, which removes the guesswork from your search.
What goes into the I-983 training plan for an Application Support Analyst position?
The I-983 must document specific learning objectives tied to your STEM degree, not a generic job description. For Application Support Analyst roles, that typically means outlining goals around systems administration, incident management, or software lifecycle processes. Your employer's designated supervisor signs the form, and your DSO submits the updated I-20 to USCIS before your extension begins.
What happens to my STEM OPT authorization if my Application Support Analyst employer loses E-Verify enrollment?
If your employer's E-Verify enrollment lapses or is terminated after you start, your STEM OPT authorization is at risk. USCIS can revoke the extension, and you'd have 60 days to find a new qualifying employer before falling out of status. Notify your DSO immediately if you learn your employer's E-Verify status has changed.
How does cap-gap affect Application Support Analyst roles for STEM OPT students transitioning to H-1B?
If your employer files an H-1B petition before your STEM OPT expires and you're selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that year. You can continue working in your Application Support Analyst role without interruption, provided the H-1B petition was timely filed and properly maintained through USCIS.
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