STEM OPT Technical Operations Manager Jobs
Technical Operations Manager roles sit at the intersection of engineering and leadership, making them a strong match for STEM OPT graduates. Your 24-month STEM OPT extension applies here, but your employer must be enrolled in E-Verify and your degree must align with the role's technical requirements.
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Manage a team that maintains cloud infrastructure for global data center operations!
AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Developing Career Paths for the employees and making updates in our internal tools.
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team process, technology innovation and automation
- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the workflows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
BASIC QUALIFICATIONS
- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
PREFERRED QUALIFICATIONS
- 2+ years of computer hardware experience, including troubleshooting and repairing experience
- Experience in technical writing in a relevant field
- Experience with system management tools and client/server environments
- Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, OH, Hilliard - 78,400.00 - 137,300.00 USD annually
DESCRIPTION
Manage a team that maintains cloud infrastructure for global data center operations!
AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Developing Career Paths for the employees and making updates in our internal tools.
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team process, technology innovation and automation
- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the workflows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
BASIC QUALIFICATIONS
- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
PREFERRED QUALIFICATIONS
- 2+ years of computer hardware experience, including troubleshooting and repairing experience
- Experience in technical writing in a relevant field
- Experience with system management tools and client/server environments
- Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, OH, Hilliard - 78,400.00 - 137,300.00 USD annually
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Operations Manager
Verify your CIP code before applying
Check that your degree's Classification of Instructional Programs code appears on the official STEM OPT eligible fields list. Operations management roles often require an engineering, computer science, or systems science degree to qualify, not a general business credential.
Confirm E-Verify enrollment before accepting offers
Ask HR directly whether the company is enrolled in E-Verify before you sign anything. Employers can check their own status through the E-Verify employer search, and you can independently verify enrollment through the E-Verify portal.
Build a targeted employer list using DOL data
Use the OFLC Wage Search to identify companies that have filed LCAs for technical operations or engineering management roles in your target metro. Consistent filing history signals that the employer has infrastructure to support your STEM OPT paperwork.
Structure your I-983 around quantifiable operational goals
Your training plan must map specific learning objectives to STEM skills from your degree. For operations manager roles, tie goals to process optimization, systems analysis, or supply chain metrics so your DSO and employer can sign off without revisions.
Use Migrate Mate to filter jobs by E-Verify status
Search Technical Operations Manager openings on Migrate Mate, which filters listings by E-Verify enrollment so you're not wasting applications on employers who can't legally hire STEM OPT students. Filtering this way early saves significant time in your job search.
Flag cap-gap timing when negotiating your start date
If your OPT expires while an H-1B petition is pending, cap-gap protection through USCIS extends your work authorization automatically. Negotiate a start date that accounts for this window so neither you nor the employer faces a gap in authorization.
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Find Technical Operations Manager JobsFrequently Asked Questions
Does my STEM degree qualify me for the STEM OPT extension in a Technical Operations Manager role?
Your degree must appear on the STEM OPT eligible fields list by CIP code, and the role must directly use the knowledge from that field. A degree in industrial engineering, systems engineering, or computer science typically qualifies for technical operations work. A general business or management degree usually does not. Check the O*NET profile for this occupation to confirm the technical knowledge domains the role requires.
Does the employer need to be enrolled in E-Verify to hire me on STEM OPT?
Yes. E-Verify enrollment is a hard requirement for STEM OPT employers, not optional. Before accepting an offer or signing an I-983 training plan, confirm the company is actively enrolled. You can verify this directly through the E-Verify employer search portal. Companies that are not enrolled cannot legally employ STEM OPT students, regardless of how willing they are to sponsor.
What should my I-983 training plan include for a Technical Operations Manager position?
Your I-983 must connect specific on-the-job training activities to STEM skills from your degree program. For a Technical Operations Manager role, document learning goals around process engineering, systems optimization, data analysis, or supply chain management. Vague goals like 'gain management experience' will be rejected by your DSO. Both you and a company supervisor with hiring authority must sign the plan before your DSO can authorize the extension.
How do I find Technical Operations Manager jobs where employers are already set up to hire STEM OPT students?
Migrate Mate filters Technical Operations Manager listings by E-Verify enrollment, so every result you see is from an employer who meets the core STEM OPT requirement. This removes the back-and-forth of asking HR about enrollment status on every application and helps you focus your time on roles where the process can actually move forward.
What happens to my STEM OPT authorization if I get selected in the H-1B lottery while working as a Technical Operations Manager?
If your employer files an H-1B petition on your behalf before your OPT expires and you're selected in the lottery, cap-gap protection through USCIS automatically extends your work authorization through September 30 of that year. You can continue working in your Technical Operations Manager role during this period without interruption, as long as the petition remains pending or approved.
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