STEM OPT Technical Support Analyst Jobs
Technical Support Analyst roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. The 24-month extension gives you up to 36 months of total OPT work authorization, and your employer must be enrolled in E-Verify to sign your I-983 training plan.
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Get Access To All JobsAbout the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the Team
The Technical Support team is responsible for delivering high‑quality product support and services to IDVerse’s global customer base, partner network, and internal teams. The team plays a critical role in ensuring customers achieve their expected outcomes through efficient, reliable, and customer‑centric support. By combining deep technical expertise with a strong focus on customer experience, the team supports client success, retention, and long‑term growth while continuously improving support processes and service delivery.
About the Role
The Technical Support Analyst is a customer‑facing role focused on providing application expertise and technical support across post‑sales engagements. This role serves as a trusted product expert, supporting customers through issue resolution, configuration guidance, onboarding, and ongoing support needs. The Technical Support Analyst acts as an escalation point for complex customer issues, collaborates closely with cross‑functional teams, and contributes to continuous improvement initiatives across support operations.
This role requires strong troubleshooting skills, clear communication, and a commitment to delivering an effortless customer experience while understanding and articulating the business value of the IDVerse solution.
Training will be 6 weeks and the schedule will be 11 am - 7 pm, after training the schedule will be based on client/business need.
Responsibilities
- Handle incoming customer support requests across supported channels while ensuring SLA compliance.
- Act as the primary point of contact for escalated customer inquiries and complex technical issues within the local region.
- Provide expert‑level technical guidance to customers and internal staff, leading them through effective issue resolution.
- Own the investigation and troubleshooting of new or unknown product issues, restoring systems to normal operation and documenting solutions.
- Collaborate with cross‑functional teams to address customer needs and deliver timely, effective solutions.
- Assist customers with product configuration, focusing on best practices where a Statement of Work (SOW) is not required.
- Support client onboarding activities and participate in Executive Business Reviews (EBRs) as needed.
- Partner with Services and Support teams to drive customer retention and growth.
- Create, review, and maintain technical and functional knowledge base articles, FAQs, and training materials.
- Identify incident and request trends to support problem management and continuous improvement efforts.
- Maintain and administer internal systems, including ticketing tools and support platforms.
- Track and analyze support metrics to identify improvement opportunities and provide insights to management.
- Assist with training and onboarding new customer support team members.
- Support initiatives aimed at improving support efficiency, effectiveness, and customer satisfaction.
- Demonstrate an ongoing commitment to continuous learning and skill development.
Requirements
- 2‑ or 4‑year college degree in Computer Science, Management Information Systems, Engineering, Business, or a related field preferred, or equivalent professional experience.
- 1+ year of experience in a technical customer service or support environment, or equivalent training.
- Proven troubleshooting and problem‑solving skills with the ability to resolve complex technical issues.
- Experience handling escalated customer support calls and emails.
- Excellent written and verbal communication skills with a customer‑focused approach.
- Ability to work independently, manage multiple tasks, and handle calls and emails simultaneously.
- Excellent teamwork mindset with a demonstrated customer service orientation.
- Experience or enthusiasm for Identity Verification (IDV) checks is a plus.
- Commitment to delivering high‑quality service and continuously improving support processes.
U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the Team
The Technical Support team is responsible for delivering high‑quality product support and services to IDVerse’s global customer base, partner network, and internal teams. The team plays a critical role in ensuring customers achieve their expected outcomes through efficient, reliable, and customer‑centric support. By combining deep technical expertise with a strong focus on customer experience, the team supports client success, retention, and long‑term growth while continuously improving support processes and service delivery.
About the Role
The Technical Support Analyst is a customer‑facing role focused on providing application expertise and technical support across post‑sales engagements. This role serves as a trusted product expert, supporting customers through issue resolution, configuration guidance, onboarding, and ongoing support needs. The Technical Support Analyst acts as an escalation point for complex customer issues, collaborates closely with cross‑functional teams, and contributes to continuous improvement initiatives across support operations.
This role requires strong troubleshooting skills, clear communication, and a commitment to delivering an effortless customer experience while understanding and articulating the business value of the IDVerse solution.
Training will be 6 weeks and the schedule will be 11 am - 7 pm, after training the schedule will be based on client/business need.
Responsibilities
- Handle incoming customer support requests across supported channels while ensuring SLA compliance.
- Act as the primary point of contact for escalated customer inquiries and complex technical issues within the local region.
- Provide expert‑level technical guidance to customers and internal staff, leading them through effective issue resolution.
- Own the investigation and troubleshooting of new or unknown product issues, restoring systems to normal operation and documenting solutions.
- Collaborate with cross‑functional teams to address customer needs and deliver timely, effective solutions.
- Assist customers with product configuration, focusing on best practices where a Statement of Work (SOW) is not required.
- Support client onboarding activities and participate in Executive Business Reviews (EBRs) as needed.
- Partner with Services and Support teams to drive customer retention and growth.
- Create, review, and maintain technical and functional knowledge base articles, FAQs, and training materials.
- Identify incident and request trends to support problem management and continuous improvement efforts.
- Maintain and administer internal systems, including ticketing tools and support platforms.
- Track and analyze support metrics to identify improvement opportunities and provide insights to management.
- Assist with training and onboarding new customer support team members.
- Support initiatives aimed at improving support efficiency, effectiveness, and customer satisfaction.
- Demonstrate an ongoing commitment to continuous learning and skill development.
Requirements
- 2‑ or 4‑year college degree in Computer Science, Management Information Systems, Engineering, Business, or a related field preferred, or equivalent professional experience.
- 1+ year of experience in a technical customer service or support environment, or equivalent training.
- Proven troubleshooting and problem‑solving skills with the ability to resolve complex technical issues.
- Experience handling escalated customer support calls and emails.
- Excellent written and verbal communication skills with a customer‑focused approach.
- Ability to work independently, manage multiple tasks, and handle calls and emails simultaneously.
- Excellent teamwork mindset with a demonstrated customer service orientation.
- Experience or enthusiasm for Identity Verification (IDV) checks is a plus.
- Commitment to delivering high‑quality service and continuously improving support processes.
U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
See all 233+ STEM OPT Technical Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Technical Support Analyst Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Analyst
Verify your CIP code before applying
Check that your degree's CIP code appears on the DHS STEM OPT designated degree list. Computer science, information systems, and engineering technology codes all qualify, but some IT-adjacent degrees do not. Confirm with your DSO before targeting roles.
Filter employers by E-Verify enrollment status
Every STEM OPT employer must be enrolled in E-Verify before signing your I-983. Search the E-Verify employer search tool to confirm enrollment before investing time in an application or interview process.
Align your I-983 training goals to the job description
Hiring managers for Technical Support Analyst roles want to see a training plan that maps your STEM degree to specific on-the-job learning outcomes, such as systems troubleshooting, network diagnostics, or ticketing infrastructure. Build your I-983 goals around the actual job posting.
Use O*NET to strengthen your specialty occupation case
The O*NET profile for Technical Support Analysts specifies the knowledge areas and degree requirements tied to this occupation. Reference those details in conversations with HR to demonstrate why a STEM degree is directly relevant to the role.
Find E-Verify-enrolled employers on Migrate Mate
Search Technical Support Analyst listings on Migrate Mate, which surfaces employers already confirmed to work with STEM OPT candidates. This cuts the time you spend vetting whether a company can legally sign your I-983.
Request an offer letter before your OPT end date
Submit your STEM OPT extension application to USCIS at least 90 days before your initial OPT expires. You need an active job offer and a signed I-983 from your employer as part of that filing package, so time your offer negotiations accordingly.
Frequently Asked Questions
Does a Technical Support Analyst role qualify for the STEM OPT extension?
It can, but qualification depends on two factors: your degree's CIP code must appear on the DHS STEM OPT designated degree list, and the role must directly relate to that degree field. Technical Support Analyst positions that require applied knowledge of computer science, information systems, or engineering technology typically qualify. Your DSO confirms eligibility and issues the updated I-20 before you file with USCIS.
Does my employer need to be enrolled in E-Verify to hire me on STEM OPT?
Yes. E-Verify enrollment is a mandatory requirement for any employer who wants to hire a STEM OPT student. Without it, the employer cannot legally sign your I-983 training plan, and USCIS will not approve your extension. You can confirm enrollment through the E-Verify employer search tool before you apply. Migrate Mate filters listings to show employers already equipped to work with STEM OPT candidates.
What goes into the I-983 training plan for a Technical Support Analyst position?
The I-983 requires your employer to document how the role provides practical training related to your STEM degree. For a Technical Support Analyst, that typically means specifying learning goals around systems administration, network troubleshooting, software diagnostics, or IT infrastructure management. The employer must also commit to reporting any changes in your employment status to your DSO within five business days.
What happens to my work authorization if my H-1B is selected in the lottery while I am on STEM OPT?
If your employer files an H-1B visa petition on your behalf and it is selected, the cap-gap rule extends your STEM OPT work authorization through September 30 of that fiscal year while the petition is pending. You can continue working as a Technical Support Analyst during this period without interruption, as long as your employer maintains your employment in the same role described in your approved petition.
Can I work as a Technical Support Analyst for a staffing agency on STEM OPT?
Staffing agency placements are allowed under STEM OPT, but the agency and the end client both need to meet specific requirements. The E-Verify enrollment must belong to the entity that actually supervises and trains you day-to-day. USCIS scrutinizes third-party placements closely, so your I-983 training plan must clearly identify who is responsible for your training goals and how supervision is structured at the client site.