STEM OPT Technical Support Analyst Jobs
Technical Support Analyst roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. The 24-month extension gives you up to 36 months of total OPT work authorization, and your employer must be enrolled in E-Verify to sign your I-983 training plan.
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Get Access To All JobsINTRODUCTION
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
ROLE AND RESPONSIBILITIES
Technical Support Analyst
Why We Have This Role
As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues. Working directly alongside Implementation, Customer Success, and Product teams, you will ensure platform stability and continuous client satisfaction. If you are detail-oriented, eager to expand your technical skills, and love solving technical puzzles in a fast-paced environment, this role offers a direct path to driving real impact.
How You’ll Find Success
- Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration, and data flow—with an organized, analytical mindset.
- Effective Triage & Escalation: Conducts solid initial analysis on integrations, APIs, EMR, and FTP, knowing precisely when and how to escalate to higher-tier support.
- Clear Technical Communication: Translates technical concepts clearly and professionally to both clients and internal stakeholders.
- Continuous Learner: Eagerly expands working knowledge of SQL, APIs, JSON, and technical systems to resolve issues faster.
- Cross-Functional Collaboration: Partners seamlessly with Implementation, Success, and Product teams to ensure smooth handoffs and ticket resolution.
How You’ll Grow
- Develop hands-on technical expertise in SaaS platforms, basic querying, and system integration diagnostic tools.
- Build a foundational understanding of product architecture, APIs, EMR, and data flow pipelines.
- Advance your career along a technical support or engineering track through exposure to complex tier-two escalations and product teams.
- Gain mastery over structured support workflows, ticketing systems, and operational incident tracking.
Things You’ll Do
- Drive Frontline Support: Serve as the primary point of contact for incoming technical requests, delivering a positive and efficient resolution experience.
- Maintain Platform Stability: Perform routine system checks and basic validation activities to help ensure optimal platform performance across environments.
- Troubleshoot & Document: Diagnose access and configuration issues while accurately logging and tracking tickets according to established procedures.
- Collaborate on Issue Handoffs: Partner with Implementation and Customer Success teams to ensure seamless transition and quick resolution of client issues.
- Build Knowledge Resources: Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.
BASIC QUALIFICATIONS
- 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).
- Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.
- Demonstrated experience using ticketing systems and structured support workflows.
- Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience.
- Strong track record of effective written and verbal communication skills with diverse stakeholders.
PREFERRED QUALIFICATIONS
- Collaborative Support Network: We work together closely with global, cross-functional teams to solve issues efficiently.
- Customer-Centric Mindset: We prioritize quality resolutions and platform reliability above all else.
- Structured & Clear Processes: We rely on well-documented workflows while encouraging continuous learning and process improvements.
- Growth-Oriented Culture: We actively foster technical skill development and internal career progression.
OUR TEAM’S FAVORITE PERKS AND BENEFITS
- Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your dependents.
- Continuous Skill Development: Dedicated time and resources for technical learning, certifications, and hands-on skill development.
- Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.
- 401(k) & Financial Planning: Company-matched retirement contribution plans to support your long-term financial goals.
LOCATION
Provo, Utah, United States
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
INTRODUCTION
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
ROLE AND RESPONSIBILITIES
Technical Support Analyst
Why We Have This Role
As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues. Working directly alongside Implementation, Customer Success, and Product teams, you will ensure platform stability and continuous client satisfaction. If you are detail-oriented, eager to expand your technical skills, and love solving technical puzzles in a fast-paced environment, this role offers a direct path to driving real impact.
How You’ll Find Success
- Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration, and data flow—with an organized, analytical mindset.
- Effective Triage & Escalation: Conducts solid initial analysis on integrations, APIs, EMR, and FTP, knowing precisely when and how to escalate to higher-tier support.
- Clear Technical Communication: Translates technical concepts clearly and professionally to both clients and internal stakeholders.
- Continuous Learner: Eagerly expands working knowledge of SQL, APIs, JSON, and technical systems to resolve issues faster.
- Cross-Functional Collaboration: Partners seamlessly with Implementation, Success, and Product teams to ensure smooth handoffs and ticket resolution.
How You’ll Grow
- Develop hands-on technical expertise in SaaS platforms, basic querying, and system integration diagnostic tools.
- Build a foundational understanding of product architecture, APIs, EMR, and data flow pipelines.
- Advance your career along a technical support or engineering track through exposure to complex tier-two escalations and product teams.
- Gain mastery over structured support workflows, ticketing systems, and operational incident tracking.
Things You’ll Do
- Drive Frontline Support: Serve as the primary point of contact for incoming technical requests, delivering a positive and efficient resolution experience.
- Maintain Platform Stability: Perform routine system checks and basic validation activities to help ensure optimal platform performance across environments.
- Troubleshoot & Document: Diagnose access and configuration issues while accurately logging and tracking tickets according to established procedures.
- Collaborate on Issue Handoffs: Partner with Implementation and Customer Success teams to ensure seamless transition and quick resolution of client issues.
- Build Knowledge Resources: Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.
BASIC QUALIFICATIONS
- 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).
- Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.
- Demonstrated experience using ticketing systems and structured support workflows.
- Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience.
- Strong track record of effective written and verbal communication skills with diverse stakeholders.
PREFERRED QUALIFICATIONS
- Collaborative Support Network: We work together closely with global, cross-functional teams to solve issues efficiently.
- Customer-Centric Mindset: We prioritize quality resolutions and platform reliability above all else.
- Structured & Clear Processes: We rely on well-documented workflows while encouraging continuous learning and process improvements.
- Growth-Oriented Culture: We actively foster technical skill development and internal career progression.
OUR TEAM’S FAVORITE PERKS AND BENEFITS
- Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your dependents.
- Continuous Skill Development: Dedicated time and resources for technical learning, certifications, and hands-on skill development.
- Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.
- 401(k) & Financial Planning: Company-matched retirement contribution plans to support your long-term financial goals.
LOCATION
Provo, Utah, United States
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
See all 90+ STEM OPT Technical Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Technical Support Analyst Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Analyst
Verify your CIP code before applying
Check that your degree's CIP code appears on the DHS STEM OPT designated degree list. Computer science, information systems, and engineering technology codes all qualify, but some IT-adjacent degrees do not. Confirm with your DSO before targeting roles.
Filter employers by E-Verify enrollment status
Every STEM OPT employer must be enrolled in E-Verify before signing your I-983. Search the E-Verify employer search tool to confirm enrollment before investing time in an application or interview process.
Align your I-983 training goals to the job description
Hiring managers for Technical Support Analyst roles want to see a training plan that maps your STEM degree to specific on-the-job learning outcomes, such as systems troubleshooting, network diagnostics, or ticketing infrastructure. Build your I-983 goals around the actual job posting.
Use O*NET to strengthen your specialty occupation case
The O*NET profile for Technical Support Analysts specifies the knowledge areas and degree requirements tied to this occupation. Reference those details in conversations with HR to demonstrate why a STEM degree is directly relevant to the role.
Find E-Verify-enrolled employers on Migrate Mate
Search Technical Support Analyst listings on Migrate Mate, which surfaces employers already confirmed to work with STEM OPT candidates. This cuts the time you spend vetting whether a company can legally sign your I-983.
Request an offer letter before your OPT end date
Submit your STEM OPT extension application to USCIS at least 90 days before your initial OPT expires. You need an active job offer and a signed I-983 from your employer as part of that filing package, so time your offer negotiations accordingly.
Frequently Asked Questions
Does a Technical Support Analyst role qualify for the STEM OPT extension?
It can, but qualification depends on two factors: your degree's CIP code must appear on the DHS STEM OPT designated degree list, and the role must directly relate to that degree field. Technical Support Analyst positions that require applied knowledge of computer science, information systems, or engineering technology typically qualify. Your DSO confirms eligibility and issues the updated I-20 before you file with USCIS.
Does my employer need to be enrolled in E-Verify to hire me on STEM OPT?
Yes. E-Verify enrollment is a mandatory requirement for any employer who wants to hire a STEM OPT student. Without it, the employer cannot legally sign your I-983 training plan, and USCIS will not approve your extension. You can confirm enrollment through the E-Verify employer search tool before you apply. Migrate Mate filters listings to show employers already equipped to work with STEM OPT candidates.
What goes into the I-983 training plan for a Technical Support Analyst position?
The I-983 requires your employer to document how the role provides practical training related to your STEM degree. For a Technical Support Analyst, that typically means specifying learning goals around systems administration, network troubleshooting, software diagnostics, or IT infrastructure management. The employer must also commit to reporting any changes in your employment status to your DSO within five business days.
What happens to my work authorization if my H-1B is selected in the lottery while I am on STEM OPT?
If your employer files an H-1B visa petition on your behalf and it is selected, the cap-gap rule extends your STEM OPT work authorization through September 30 of that fiscal year while the petition is pending. You can continue working as a Technical Support Analyst during this period without interruption, as long as your employer maintains your employment in the same role described in your approved petition.
Can I work as a Technical Support Analyst for a staffing agency on STEM OPT?
Staffing agency placements are allowed under STEM OPT, but the agency and the end client both need to meet specific requirements. The E-Verify enrollment must belong to the entity that actually supervises and trains you day-to-day. USCIS scrutinizes third-party placements closely, so your I-983 training plan must clearly identify who is responsible for your training goals and how supervision is structured at the client site.