STEM OPT Technical Support Analyst Jobs
Technical Support Analyst roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. The 24-month extension gives you up to 36 months of total OPT work authorization, and your employer must be enrolled in E-Verify to sign your I-983 training plan.
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Get Access To All JobsINTRODUCTION
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.
The Computer Help Desk team in our National Support Center (NSC) is looking for a Senior Technical Support Analyst at their Lafayette Hill, LA office.
Do you have experience providing computer support? Are you skilled at solving problems and ensuring an elevated level of customer service? Are you an excellent communicator? If so, then we’d like you to join our dedicated team as a Technical Support Analyst.
ABOUT THE ROLE:
You will:
- Function as the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
- Document problems and conversations to create an incident that can be referenced by other technicians and for training purposes all while providing world class customer service and support.
- Provide technical assistance and support for incoming requests and phone calls related to computer systems, software, and hardware.
- Log all support interactions in the ServiceNow platform for accurate tracking.
- Guide customers through the problem-solving process using remote assistance tools.
- Install, modify, and troubleshoot software to ensure proper functionality.
- Acquire foundational knowledge of our Eclipse software support functions.
- Follow up with customers to confirm issues are resolved to their satisfaction.
- Deliver exceptional customer service, consistently exceeding customer expectations.
- Suggest improvements to procedures for enhanced efficiency and support.
- Collaborate with the Infrastructure team as needed to resolve customer issues.
- Participate in required training to enhance technical skills.
- Provide deskside support to internal teams as needed.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
BASIC QUALIFICATIONS
- Bachelor's Degree or the equivalent combination of education, professional training, or work experience.
- 2 or more years of experience with computer helpdesk support.
PREFERRED QUALIFICATIONS
Our ideal candidate will also:
- Have strong knowledge of the MS Office productivity suite and Windows 10 and 11.
- Have experience working with an Incident Management tracking tool.
- Possess knowledge of helpdesk software, hardware, and remote control assistance.
- Be familiar with client PC connectivity; including Ethernet, Wi-Fi, TCP/IP, and VPN.
- Have an understanding of basic Active Directory concepts (security groups, Group Policy, etc.).
- Demonstrate excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.
- Possess excellent interpersonal skills and the ability to work effectively across all levels of the business.
- Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.
- Have a strong attention to detail and the ability to meet deadlines.
THE BENEFITS OF WORKING WITH US:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
Full-time and part-time benefits:
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
- Please note that benefit offerings may differ for teammates employed through an intern program.
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
INTRODUCTION
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.
The Computer Help Desk team in our National Support Center (NSC) is looking for a Senior Technical Support Analyst at their Lafayette Hill, LA office.
Do you have experience providing computer support? Are you skilled at solving problems and ensuring an elevated level of customer service? Are you an excellent communicator? If so, then we’d like you to join our dedicated team as a Technical Support Analyst.
ABOUT THE ROLE:
You will:
- Function as the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
- Document problems and conversations to create an incident that can be referenced by other technicians and for training purposes all while providing world class customer service and support.
- Provide technical assistance and support for incoming requests and phone calls related to computer systems, software, and hardware.
- Log all support interactions in the ServiceNow platform for accurate tracking.
- Guide customers through the problem-solving process using remote assistance tools.
- Install, modify, and troubleshoot software to ensure proper functionality.
- Acquire foundational knowledge of our Eclipse software support functions.
- Follow up with customers to confirm issues are resolved to their satisfaction.
- Deliver exceptional customer service, consistently exceeding customer expectations.
- Suggest improvements to procedures for enhanced efficiency and support.
- Collaborate with the Infrastructure team as needed to resolve customer issues.
- Participate in required training to enhance technical skills.
- Provide deskside support to internal teams as needed.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
BASIC QUALIFICATIONS
- Bachelor's Degree or the equivalent combination of education, professional training, or work experience.
- 2 or more years of experience with computer helpdesk support.
PREFERRED QUALIFICATIONS
Our ideal candidate will also:
- Have strong knowledge of the MS Office productivity suite and Windows 10 and 11.
- Have experience working with an Incident Management tracking tool.
- Possess knowledge of helpdesk software, hardware, and remote control assistance.
- Be familiar with client PC connectivity; including Ethernet, Wi-Fi, TCP/IP, and VPN.
- Have an understanding of basic Active Directory concepts (security groups, Group Policy, etc.).
- Demonstrate excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.
- Possess excellent interpersonal skills and the ability to work effectively across all levels of the business.
- Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.
- Have a strong attention to detail and the ability to meet deadlines.
THE BENEFITS OF WORKING WITH US:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
Full-time and part-time benefits:
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
- Please note that benefit offerings may differ for teammates employed through an intern program.
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
See all 325+ STEM OPT Technical Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Technical Support Analyst Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Analyst
Verify your CIP code before applying
Check that your degree's CIP code appears on the DHS STEM OPT designated degree list. Computer science, information systems, and engineering technology codes all qualify, but some IT-adjacent degrees do not. Confirm with your DSO before targeting roles.
Filter employers by E-Verify enrollment status
Every STEM OPT employer must be enrolled in E-Verify before signing your I-983. Search the E-Verify employer search tool to confirm enrollment before investing time in an application or interview process.
Align your I-983 training goals to the job description
Hiring managers for Technical Support Analyst roles want to see a training plan that maps your STEM degree to specific on-the-job learning outcomes, such as systems troubleshooting, network diagnostics, or ticketing infrastructure. Build your I-983 goals around the actual job posting.
Use O*NET to strengthen your specialty occupation case
The O*NET profile for Technical Support Analysts specifies the knowledge areas and degree requirements tied to this occupation. Reference those details in conversations with HR to demonstrate why a STEM degree is directly relevant to the role.
Find E-Verify-enrolled employers on Migrate Mate
Search Technical Support Analyst listings on Migrate Mate, which surfaces employers already confirmed to work with STEM OPT candidates. This cuts the time you spend vetting whether a company can legally sign your I-983.
Request an offer letter before your OPT end date
Submit your STEM OPT extension application to USCIS at least 90 days before your initial OPT expires. You need an active job offer and a signed I-983 from your employer as part of that filing package, so time your offer negotiations accordingly.
Frequently Asked Questions
Does a Technical Support Analyst role qualify for the STEM OPT extension?
It can, but qualification depends on two factors: your degree's CIP code must appear on the DHS STEM OPT designated degree list, and the role must directly relate to that degree field. Technical Support Analyst positions that require applied knowledge of computer science, information systems, or engineering technology typically qualify. Your DSO confirms eligibility and issues the updated I-20 before you file with USCIS.
Does my employer need to be enrolled in E-Verify to hire me on STEM OPT?
Yes. E-Verify enrollment is a mandatory requirement for any employer who wants to hire a STEM OPT student. Without it, the employer cannot legally sign your I-983 training plan, and USCIS will not approve your extension. You can confirm enrollment through the E-Verify employer search tool before you apply. Migrate Mate filters listings to show employers already equipped to work with STEM OPT candidates.
What goes into the I-983 training plan for a Technical Support Analyst position?
The I-983 requires your employer to document how the role provides practical training related to your STEM degree. For a Technical Support Analyst, that typically means specifying learning goals around systems administration, network troubleshooting, software diagnostics, or IT infrastructure management. The employer must also commit to reporting any changes in your employment status to your DSO within five business days.
What happens to my work authorization if my H-1B is selected in the lottery while I am on STEM OPT?
If your employer files an H-1B visa petition on your behalf and it is selected, the cap-gap rule extends your STEM OPT work authorization through September 30 of that fiscal year while the petition is pending. You can continue working as a Technical Support Analyst during this period without interruption, as long as your employer maintains your employment in the same role described in your approved petition.
Can I work as a Technical Support Analyst for a staffing agency on STEM OPT?
Staffing agency placements are allowed under STEM OPT, but the agency and the end client both need to meet specific requirements. The E-Verify enrollment must belong to the entity that actually supervises and trains you day-to-day. USCIS scrutinizes third-party placements closely, so your I-983 training plan must clearly identify who is responsible for your training goals and how supervision is structured at the client site.