STEM OPT Technical Support Analyst Jobs
Technical Support Analyst roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. The 24-month extension gives you up to 36 months of total OPT work authorization, and your employer must be enrolled in E-Verify to sign your I-983 training plan.
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Get Access To All JobsINTRODUCTION
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
ROLE AND RESPONSIBILITIES
This Technical Product Specialist is responsible for creating, maintaining and testing product data, pricing, rules & notes for products in our Unitary portfolio. This work supports software programs used by the field sales organization, as well as external customers, to select Trane Commercial Systems equipment. It also supports the tools used by commercial sales offices to price, generate documents such as proposals and submittals, and ultimately to order Trane equipment. This position requires a detailed-oriented person who works well both independently and in a team setting. Must have good written communication skills to clearly communicate product selection and ordering requirements to both internal Trane personnel and external customers.
What You Will Do:
- Oversee implementation, maintenance, and auditing of configuration management and bill of materials across multiple systems to ensure data integrity.
- Utilize critical thinking skills to convert requirements from design, engineering, product support, and manufacturing into effective supporting tools and processes.
- Troubleshoot and resolve data and application issues reported by customers, ensuring timely and effective solutions.
- Ensure delivery of accurate and reliable data products by thoroughly reviewing both personal work and the work of others.
- Work with cross-functional teams to create and maintain analytic workflows and data visualizations that support business objectives.
BASIC QUALIFICATIONS
- Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree
OR - Associate’s Degree (Electrical or Mechanical Design is desired) and 2 years of Trane Commercial Product experience is preferred
PREFERRED QUALIFICATIONS
Key Competencies:
- Working knowledge of computer-aided graphic systems; AutoCAD experience preferred.
- Basic understanding of product definition and configuration concepts preferred.
- Must be able to function in a technical engineering team environment.
- Ability to work both individually and in cross-functional teams.
- High attention-to-detail and solid communication skills.
- Self-motivated and tenacious.
- Excellent computer skills.
- Willing to learn and ask questions.
- Ability to travel – Expected travel - 10%.
COMPENSATION
- Annual Base Salary Range or Hourly Base Pay Range: $66,816.66 - $93,309.99
- Compensation Type: Salary
- Incentive Eligible: No
- Sales Commission Eligible: No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
THRIVE AT WORK AND AT HOME
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
INTRODUCTION
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
ROLE AND RESPONSIBILITIES
This Technical Product Specialist is responsible for creating, maintaining and testing product data, pricing, rules & notes for products in our Unitary portfolio. This work supports software programs used by the field sales organization, as well as external customers, to select Trane Commercial Systems equipment. It also supports the tools used by commercial sales offices to price, generate documents such as proposals and submittals, and ultimately to order Trane equipment. This position requires a detailed-oriented person who works well both independently and in a team setting. Must have good written communication skills to clearly communicate product selection and ordering requirements to both internal Trane personnel and external customers.
What You Will Do:
- Oversee implementation, maintenance, and auditing of configuration management and bill of materials across multiple systems to ensure data integrity.
- Utilize critical thinking skills to convert requirements from design, engineering, product support, and manufacturing into effective supporting tools and processes.
- Troubleshoot and resolve data and application issues reported by customers, ensuring timely and effective solutions.
- Ensure delivery of accurate and reliable data products by thoroughly reviewing both personal work and the work of others.
- Work with cross-functional teams to create and maintain analytic workflows and data visualizations that support business objectives.
BASIC QUALIFICATIONS
- Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree
OR - Associate’s Degree (Electrical or Mechanical Design is desired) and 2 years of Trane Commercial Product experience is preferred
PREFERRED QUALIFICATIONS
Key Competencies:
- Working knowledge of computer-aided graphic systems; AutoCAD experience preferred.
- Basic understanding of product definition and configuration concepts preferred.
- Must be able to function in a technical engineering team environment.
- Ability to work both individually and in cross-functional teams.
- High attention-to-detail and solid communication skills.
- Self-motivated and tenacious.
- Excellent computer skills.
- Willing to learn and ask questions.
- Ability to travel – Expected travel - 10%.
COMPENSATION
- Annual Base Salary Range or Hourly Base Pay Range: $66,816.66 - $93,309.99
- Compensation Type: Salary
- Incentive Eligible: No
- Sales Commission Eligible: No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
THRIVE AT WORK AND AT HOME
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
See all 95+ STEM OPT Technical Support Analyst Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Analyst
Verify your CIP code before applying
Check that your degree's CIP code appears on the DHS STEM OPT designated degree list. Computer science, information systems, and engineering technology codes all qualify, but some IT-adjacent degrees do not. Confirm with your DSO before targeting roles.
Filter employers by E-Verify enrollment status
Every STEM OPT employer must be enrolled in E-Verify before signing your I-983. Search the E-Verify employer search tool to confirm enrollment before investing time in an application or interview process.
Align your I-983 training goals to the job description
Hiring managers for Technical Support Analyst roles want to see a training plan that maps your STEM degree to specific on-the-job learning outcomes, such as systems troubleshooting, network diagnostics, or ticketing infrastructure. Build your I-983 goals around the actual job posting.
Use O*NET to strengthen your specialty occupation case
The O*NET profile for Technical Support Analysts specifies the knowledge areas and degree requirements tied to this occupation. Reference those details in conversations with HR to demonstrate why a STEM degree is directly relevant to the role.
Find E-Verify-enrolled employers on Migrate Mate
Search Technical Support Analyst listings on Migrate Mate, which surfaces employers already confirmed to work with STEM OPT candidates. This cuts the time you spend vetting whether a company can legally sign your I-983.
Request an offer letter before your OPT end date
Submit your STEM OPT extension application to USCIS at least 90 days before your initial OPT expires. You need an active job offer and a signed I-983 from your employer as part of that filing package, so time your offer negotiations accordingly.
Frequently Asked Questions
Does a Technical Support Analyst role qualify for the STEM OPT extension?
It can, but qualification depends on two factors: your degree's CIP code must appear on the DHS STEM OPT designated degree list, and the role must directly relate to that degree field. Technical Support Analyst positions that require applied knowledge of computer science, information systems, or engineering technology typically qualify. Your DSO confirms eligibility and issues the updated I-20 before you file with USCIS.
Does my employer need to be enrolled in E-Verify to hire me on STEM OPT?
Yes. E-Verify enrollment is a mandatory requirement for any employer who wants to hire a STEM OPT student. Without it, the employer cannot legally sign your I-983 training plan, and USCIS will not approve your extension. You can confirm enrollment through the E-Verify employer search tool before you apply. Migrate Mate filters listings to show employers already equipped to work with STEM OPT candidates.
What goes into the I-983 training plan for a Technical Support Analyst position?
The I-983 requires your employer to document how the role provides practical training related to your STEM degree. For a Technical Support Analyst, that typically means specifying learning goals around systems administration, network troubleshooting, software diagnostics, or IT infrastructure management. The employer must also commit to reporting any changes in your employment status to your DSO within five business days.
What happens to my work authorization if my H-1B is selected in the lottery while I am on STEM OPT?
If your employer files an H-1B visa petition on your behalf and it is selected, the cap-gap rule extends your STEM OPT work authorization through September 30 of that fiscal year while the petition is pending. You can continue working as a Technical Support Analyst during this period without interruption, as long as your employer maintains your employment in the same role described in your approved petition.
Can I work as a Technical Support Analyst for a staffing agency on STEM OPT?
Staffing agency placements are allowed under STEM OPT, but the agency and the end client both need to meet specific requirements. The E-Verify enrollment must belong to the entity that actually supervises and trains you day-to-day. USCIS scrutinizes third-party placements closely, so your I-983 training plan must clearly identify who is responsible for your training goals and how supervision is structured at the client site.