STEM OPT Application Support Specialist Jobs
Application Support Specialist roles qualify for STEM OPT when your degree is in a CIP-code-eligible field such as computer science, information systems, or engineering technology. Your employer must be enrolled in E-Verify to sponsor the 24-month extension, giving you up to 36 months of total OPT work authorization to build experience in enterprise support environments.
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Get Access To All JobsReq ID: 391565
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).
Ambulatory EMR Application Support Analyst – L2
Location
Remote / USA
Shift
US Healthcare Support Hours / Rotational On-Call Support
Position Summary
We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.
The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.
Key Responsibilities
Clinical Workflow Support
- Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
- Troubleshoot issues related to:
- Patient scheduling
- Registration and intake workflows
- Clinical documentation and charting
- Order entry and results review
- Provider workflows and encounter management
- Analyze and resolve complex workflow and application issues impacting clinical operations.
- Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
EMR Interface Support
- Monitor, troubleshoot, and support interfaces between EMR and external systems.
- Investigate interface failures, message errors, and data reconciliation issues.
- Validate interface data transmission and ensure successful integration outcomes.
Ambulatory Billing Support
- Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configuration and Customization
- Configure and maintain:
- Clinical templates
- Provider preferences
- Smart tools and productivity features
- Order sets and documentation workflows
- Support optimization efforts to improve provider efficiency and user adoption.
- Assist in testing and deploying configuration changes based on business requirements.
Document Management Support
- Support document management processes including:
- Document scanning
- Indexing
- Chart import
- Medical records management
- Troubleshoot issues related to document workflows and patient record accessibility.
- Ensure proper document categorization and archival standards are maintained.
Application Maintenance Release Management
- Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
- Perform impact analysis, testing, validation, and production implementation support.
- Support application version upgrades while minimizing disruptions to clinical operations.
- Maintain system documentation and change records.
Incident Problem Management
- Provide advanced troubleshooting for production incidents and service requests.
- Perform root cause analysis for recurring application issues.
- Participate in major incident management and escalations.
- Maintain SLA compliance and timely resolution of tickets.
Required Skills Experience
Functional Skills - 5+ years of experience in the below skills
- Strong understanding of ambulatory clinical workflows, including:
- Scheduling
- Registration
- Clinical documentation
- Order management
- Results review
- Knowledge of ambulatory practice operations and provider workflow optimization.
- Understanding of ambulatory billing and revenue cycle processes.
Technical Skills - 5+ years of experience in the below skills
- Experience supporting Ambulatory EMR/EHR platforms.
- Experience troubleshooting healthcare interfaces and integrations.
- Knowledge of:
- HL7 messaging
- Interface monitoring tools
- E-Prescribing workflows
- Clinical documentation templates
- Experience supporting upgrades, patches, and production releases.
- Understanding of healthcare data management and EMR archival processes.
Healthcare Domain Knowledge – Minimum 5+ years of experience in the below skills
- Ambulatory care workflows.
- Provider office operations.
- Medical terminology and clinical documentation.
- EM coding concepts and charge capture workflows.
- HIPAA and healthcare data privacy requirements.
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
- 5–8 years of experience for L2 Support role.
- Experience supporting healthcare EMR/EHR applications in a production environment.
- Relevant EMR/EHR certifications preferred.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Req ID: 391565
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).
Ambulatory EMR Application Support Analyst – L2
Location
Remote / USA
Shift
US Healthcare Support Hours / Rotational On-Call Support
Position Summary
We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.
The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.
Key Responsibilities
Clinical Workflow Support
- Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
- Troubleshoot issues related to:
- Patient scheduling
- Registration and intake workflows
- Clinical documentation and charting
- Order entry and results review
- Provider workflows and encounter management
- Analyze and resolve complex workflow and application issues impacting clinical operations.
- Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
EMR Interface Support
- Monitor, troubleshoot, and support interfaces between EMR and external systems.
- Investigate interface failures, message errors, and data reconciliation issues.
- Validate interface data transmission and ensure successful integration outcomes.
Ambulatory Billing Support
- Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configuration and Customization
- Configure and maintain:
- Clinical templates
- Provider preferences
- Smart tools and productivity features
- Order sets and documentation workflows
- Support optimization efforts to improve provider efficiency and user adoption.
- Assist in testing and deploying configuration changes based on business requirements.
Document Management Support
- Support document management processes including:
- Document scanning
- Indexing
- Chart import
- Medical records management
- Troubleshoot issues related to document workflows and patient record accessibility.
- Ensure proper document categorization and archival standards are maintained.
Application Maintenance Release Management
- Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
- Perform impact analysis, testing, validation, and production implementation support.
- Support application version upgrades while minimizing disruptions to clinical operations.
- Maintain system documentation and change records.
Incident Problem Management
- Provide advanced troubleshooting for production incidents and service requests.
- Perform root cause analysis for recurring application issues.
- Participate in major incident management and escalations.
- Maintain SLA compliance and timely resolution of tickets.
Required Skills Experience
Functional Skills - 5+ years of experience in the below skills
- Strong understanding of ambulatory clinical workflows, including:
- Scheduling
- Registration
- Clinical documentation
- Order management
- Results review
- Knowledge of ambulatory practice operations and provider workflow optimization.
- Understanding of ambulatory billing and revenue cycle processes.
Technical Skills - 5+ years of experience in the below skills
- Experience supporting Ambulatory EMR/EHR platforms.
- Experience troubleshooting healthcare interfaces and integrations.
- Knowledge of:
- HL7 messaging
- Interface monitoring tools
- E-Prescribing workflows
- Clinical documentation templates
- Experience supporting upgrades, patches, and production releases.
- Understanding of healthcare data management and EMR archival processes.
Healthcare Domain Knowledge – Minimum 5+ years of experience in the below skills
- Ambulatory care workflows.
- Provider office operations.
- Medical terminology and clinical documentation.
- EM coding concepts and charge capture workflows.
- HIPAA and healthcare data privacy requirements.
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
- 5–8 years of experience for L2 Support role.
- Experience supporting healthcare EMR/EHR applications in a production environment.
- Relevant EMR/EHR certifications preferred.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
See all STEM OPT Application Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Application Support Specialist Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as an Application Support Specialist
Verify your CIP code before applying
Check your degree's CIP code against the DHS STEM Designated Degree Program List before targeting roles. Information systems, computer science, and engineering technology degrees qualify, but business information systems degrees sometimes don't, depending on how your school classified the program.
Confirm E-Verify enrollment during screening
Ask recruiters whether the company is actively enrolled in E-Verify before your first interview. Enrollment status can lapse, so request the company's E-Verify Client ID or ask HR to confirm current enrollment directly, not just past participation.
Tailor your resume to ITIL and ticketing platforms
Application Support Specialist job postings frequently list ServiceNow, JIRA, or ITIL certification as requirements. Highlighting hands-on experience with these tools in your resume signals direct role fit and reduces employer hesitation around sponsoring a training plan extension.
Use Migrate Mate to filter E-Verify employers
Search Application Support Specialist openings on Migrate Mate, which filters results to employers verified as E-Verify enrolled. This removes the guesswork of checking enrollment individually and surfaces companies already set up to support your STEM OPT extension paperwork.
Start your I-983 training plan before your offer deadline
Draft your I-983 training plan outline as soon as you receive a verbal offer. Application Support roles map clearly to O*NET code 15-1232.00, which helps you and your DSO complete the learning objectives section before your employer needs to countersign.
Time your extension filing around your OPT end date
Submit your STEM OPT extension application to USCIS at least 90 days before your initial OPT expires. If your H-1B visa is selected in the lottery, cap-gap coverage keeps your work authorization continuous through September 30 of the fiscal year the H-1B takes effect.
Frequently Asked Questions
Does an Application Support Specialist role qualify for the STEM OPT extension?
Yes, if your degree is in a qualifying STEM field such as computer science, information systems, or computer engineering and your employer is enrolled in E-Verify. The role itself must relate directly to your degree field and be documented in an approved I-983 training plan signed by both you and your employer. USCIS reviews the degree-to-role connection, not just the job title.
Which STEM degrees support a STEM OPT extension for this role?
Degrees with CIP codes on the DHS STEM Designated Degree Program List qualify. Computer science, information systems, computer engineering, and management information systems are commonly eligible. Business administration degrees with a technology concentration may not qualify, depending on your school's CIP code assignment. Confirm your exact CIP code with your DSO before accepting an offer that depends on STEM OPT authorization.
How do I verify that an employer is enrolled in E-Verify before accepting an Application Support Specialist offer?
Ask the recruiter or HR contact to confirm active E-Verify enrollment and provide the company's E-Verify Client ID. Enrollment can lapse if a company hasn't re-enrolled after an audit or merger. You can also ask your DSO to run an independent check through SEVP's employer search tool. Do not assume enrollment based on company size or industry alone.
What goes into the I-983 training plan for an Application Support Specialist position?
Your I-983 must describe the specific skills you'll develop in the role, how they connect to your STEM degree, and measurable learning objectives tied to the job's technical responsibilities. For Application Support, this typically covers incident management workflows, system troubleshooting methodologies, and database query skills. Your employer's supervisor must countersign the plan before your DSO can update your SEVIS record and issue a new I-20.
Where can I find Application Support Specialist jobs that are open to STEM OPT candidates?
Migrate Mate lists Application Support Specialist openings filtered to employers enrolled in E-Verify, which is the baseline requirement for STEM OPT sponsorship. Searching there lets you focus on roles where the employer infrastructure already supports your extension paperwork, rather than discovering late in the process that a company isn't set up to file the required training plan documentation.