STEM OPT IT Support Engineer Jobs
IT Support Engineer roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related STEM field. Your employer must be enrolled in E-Verify to hire you under the 24-month extension, giving you up to 36 months of total OPT work authorization to build your U.S. career.
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Get Access To All JobsINTRODUCTION
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com.
Job Description
As an Associate IT Support Engineer, you will be part of BETSOL's IT operations team, providing front-line technical support to end users across desktops, laptops, peripherals, and everyday enterprise applications. This is an entry-level role designed for recent graduates: you will be onboarded through structured training and mentorship, and you will grow from assisting with routine support tasks to independently resolving incidents and service requests. You will work closely with experienced engineers and offshore network and security teams, building a strong foundation in IT service management while delivering a high-quality support experience. This is a customer-facing role, so professional communication and a service-oriented attitude are essential.
Responsibilities
- Strong organizational skills and ability to manage multiple tasks with accurate reporting
- Highly organized with strong task management and attention to detail
- Provide onsite and remote support for end users, including installing, configuring, testing, and maintaining desktops, laptops, peripherals, and related hardware under guidance.
- Troubleshoot and resolve hardware, software, OS, and peripheral incidents and service requests, escalating complex issues to senior engineers as needed.
- Contact end users via phone or Microsoft Teams to schedule support sessions and deliver timely resolution while maintaining high customer satisfaction.
- Log, monitor, prioritize, and update tickets using ITSM tools such as ServiceNow or Jira, following SLA, documentation, and escalation procedures aligned to ITIL best practices.
- Assist with OS installation, reinstallation, upgrades, and patching for Windows desktops and laptops, and install and support standard applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
- Help deploy and maintain antivirus and endpoint protection, configure user profiles and email accounts, and troubleshoot basic LAN, Wi-Fi, VPN, and printer connectivity issues.
- Support IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery, ensuring data security and compliance during employee exits.
- Maintain accurate IT asset and inventory records in CMDB and asset management tools, and support e-waste and e-recycling activities in line with company policies.
- Create and update technical documentation, SOPs, and knowledge base articles, and collaborate with cross-functional IT teams on projects, upgrades, and rollouts.
Looking For
Recent graduate with a Bachelor's degree in Computer Science or a related IT discipline. No prior work experience is required; internships, academic projects, or lab exposure in IT support, systems, or networking are a plus. This is an entry-level position with structured on-the-job training.
QUALIFICATIONS
Mandatory skills:
- Foundational understanding of Windows operating systems and basic desktop/laptop hardware and software concepts.
- Basic knowledge of networking fundamentals such as LAN, Wi-Fi, IP addressing, and connectivity troubleshooting.
- Awareness of IT service management concepts (incident and request handling) and a willingness to learn ITSM tools such as ServiceNow or Jira.
- Strong verbal and written communication skills, with the ability to interact professionally with global users.
- Strong analytical aptitude, a problem-solving mindset, and eagerness to learn new technologies and processes quickly.
- Demonstrated ability to adopt AI tools and independently learn new systems.
Good to have skills:
- Internship or academic project experience in IT support, system administration, or networking.
- Familiarity with ITSM/ticketing tools (ServiceNow, Jira) or CMDB-based asset management.
- Basic exposure to ITIL processes (Incident, Request, Problem, Change Management).
- Hands-on lab or hobbyist experience with hardware troubleshooting, OS installation, or home networking.
Additional Information
The salary range for this role 65k to 75K depending on experience. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs.
Benefits & Perks
We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience:
- Competitive salary
- Medical, dental, and vision coverage
- 401(k) with company match
- Flexible PTO + paid holidays
- Hybrid/remote work flexibility
- Learning & development support
- Inclusive, team-driven culture
- Opportunities to work with and learn from teams across the world
BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.
INTRODUCTION
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com.
Job Description
As an Associate IT Support Engineer, you will be part of BETSOL's IT operations team, providing front-line technical support to end users across desktops, laptops, peripherals, and everyday enterprise applications. This is an entry-level role designed for recent graduates: you will be onboarded through structured training and mentorship, and you will grow from assisting with routine support tasks to independently resolving incidents and service requests. You will work closely with experienced engineers and offshore network and security teams, building a strong foundation in IT service management while delivering a high-quality support experience. This is a customer-facing role, so professional communication and a service-oriented attitude are essential.
Responsibilities
- Strong organizational skills and ability to manage multiple tasks with accurate reporting
- Highly organized with strong task management and attention to detail
- Provide onsite and remote support for end users, including installing, configuring, testing, and maintaining desktops, laptops, peripherals, and related hardware under guidance.
- Troubleshoot and resolve hardware, software, OS, and peripheral incidents and service requests, escalating complex issues to senior engineers as needed.
- Contact end users via phone or Microsoft Teams to schedule support sessions and deliver timely resolution while maintaining high customer satisfaction.
- Log, monitor, prioritize, and update tickets using ITSM tools such as ServiceNow or Jira, following SLA, documentation, and escalation procedures aligned to ITIL best practices.
- Assist with OS installation, reinstallation, upgrades, and patching for Windows desktops and laptops, and install and support standard applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
- Help deploy and maintain antivirus and endpoint protection, configure user profiles and email accounts, and troubleshoot basic LAN, Wi-Fi, VPN, and printer connectivity issues.
- Support IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery, ensuring data security and compliance during employee exits.
- Maintain accurate IT asset and inventory records in CMDB and asset management tools, and support e-waste and e-recycling activities in line with company policies.
- Create and update technical documentation, SOPs, and knowledge base articles, and collaborate with cross-functional IT teams on projects, upgrades, and rollouts.
Looking For
Recent graduate with a Bachelor's degree in Computer Science or a related IT discipline. No prior work experience is required; internships, academic projects, or lab exposure in IT support, systems, or networking are a plus. This is an entry-level position with structured on-the-job training.
QUALIFICATIONS
Mandatory skills:
- Foundational understanding of Windows operating systems and basic desktop/laptop hardware and software concepts.
- Basic knowledge of networking fundamentals such as LAN, Wi-Fi, IP addressing, and connectivity troubleshooting.
- Awareness of IT service management concepts (incident and request handling) and a willingness to learn ITSM tools such as ServiceNow or Jira.
- Strong verbal and written communication skills, with the ability to interact professionally with global users.
- Strong analytical aptitude, a problem-solving mindset, and eagerness to learn new technologies and processes quickly.
- Demonstrated ability to adopt AI tools and independently learn new systems.
Good to have skills:
- Internship or academic project experience in IT support, system administration, or networking.
- Familiarity with ITSM/ticketing tools (ServiceNow, Jira) or CMDB-based asset management.
- Basic exposure to ITIL processes (Incident, Request, Problem, Change Management).
- Hands-on lab or hobbyist experience with hardware troubleshooting, OS installation, or home networking.
Additional Information
The salary range for this role 65k to 75K depending on experience. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs.
Benefits & Perks
We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience:
- Competitive salary
- Medical, dental, and vision coverage
- 401(k) with company match
- Flexible PTO + paid holidays
- Hybrid/remote work flexibility
- Learning & development support
- Inclusive, team-driven culture
- Opportunities to work with and learn from teams across the world
BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.
See all 878+ STEM OPT IT Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT IT Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Support Engineer
Verify your CIP code before applying
Pull your degree's CIP code from your I-20 and cross-check it against the DHS STEM Designated Degree Program List. IT Support Engineer roles typically align with CIP codes under Computer and Information Sciences, but mismatches can disqualify your extension.
Filter employers by E-Verify enrollment status
An employer who isn't enrolled in E-Verify legally cannot employ you on a STEM OPT extension. Ask hiring managers directly during screening calls, or search E-Verify's employer search to confirm enrollment before investing time in an application.
Target IT infrastructure teams at mid-size firms
Smaller IT departments often lack HR bandwidth to manage OPT paperwork, while enterprise help desks may route hiring through staffing agencies that can't sponsor STEM OPT. Mid-size firms with internal IT teams tend to offer the right structure without excessive bureaucracy.
Draft your I-983 training plan early
USCIS requires a signed I-983 before your STEM OPT extension starts. Map your IT Support Engineer duties to specific learning objectives covering systems administration, troubleshooting methodology, or network support so your DSO and employer can review it without delays.
Use Migrate Mate to find E-Verify confirmed employers
Searching for IT Support Engineer roles that actively hire STEM OPT students is faster when you can filter by verified employer eligibility. Migrate Mate surfaces roles from employers with confirmed E-Verify enrollment so you skip the manual vetting step.
Time your application around cap-gap protection
If your initial OPT expires while an H-1B visa petition is pending for October 1, cap-gap rules let you keep working. File your STEM OPT extension with your DSO well before your EAD expires so there's no gap in authorization if the H-1B lottery timing overlaps.
Frequently Asked Questions
Does an IT Support Engineer role qualify for the STEM OPT extension?
It depends on your degree, not just your job title. Your I-20 must list a CIP code on the DHS STEM Designated Degree Program List, typically under Computer and Information Sciences or Information Technology. The role itself also needs to be directly related to that field. Review the O*NET profile for IT Support Engineer to confirm the degree alignment your employer will need to document on your I-983.
What does my employer need to do to hire me on STEM OPT?
Your employer must be enrolled in E-Verify before your STEM OPT extension start date. They also need to sign your I-983 training plan, which outlines the learning objectives tied to your IT Support Engineer duties. USCIS requires the I-983 on file with your DSO before the extension is authorized. Employers who've hired OPT students before will recognize this process, but confirm E-Verify enrollment during the offer stage, not after you've signed.
How do I find IT Support Engineer jobs from employers who accept STEM OPT?
E-Verify enrollment is the hard requirement, and not every job posting discloses it upfront. Migrate Mate filters IT Support Engineer roles by employers with confirmed E-Verify enrollment, so you're not spending time on applications that will stall at the offer stage. You can still follow up directly with any employer to confirm their enrollment status through the E-Verify employer search.
What goes into the I-983 training plan for an IT Support Engineer?
The I-983 must describe how your day-to-day responsibilities connect to your STEM degree. For an IT Support Engineer, that means mapping duties like network troubleshooting, systems administration, hardware diagnostics, or ticketing workflows to specific technical competencies from your degree program. Generic job descriptions don't satisfy the requirement. Your employer signs the form, and your DSO submits it to update your SEVIS record before your extension activates.
Does cap-gap protection apply if my OPT expires before October 1 during H-1B season?
Yes, if your employer files an H-1B petition before your OPT EAD expires and you're selected in the lottery, cap-gap protection extends your work authorization through September 30 or until USCIS adjudicates the petition, whichever comes first. For IT Support Engineers on STEM OPT, this means you can keep working during the gap without interruption. Your STEM OPT extension must already be approved and active when the H-1B is filed for cap-gap to apply.