STEM OPT IT Support Engineer Jobs
IT Support Engineer roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related STEM field. Your employer must be enrolled in E-Verify to hire you under the 24-month extension, giving you up to 36 months of total OPT work authorization to build your U.S. career.
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The IT Support Specialist serves as the primary onsite IT support resource for an assigned Highline Warren facility. This position provides hands-on technology support, maintains local IT equipment, supports employees onboarding and offboarding, and helps ensure reliable technology for facility operations.
After addressing the needs of the assigned facility, the position participates in broader Highline Warren Service Desk, endpoint management, security remediation, and technology deployment activities.
Essential Functions
Onsite Facility Support
- Serve as the first point of contact and primary onsite IT resource for the assigned facility.
- Support employees working in offices, warehouses, manufacturing, shipping, receiving, and other operational areas.
- Troubleshoot Windows computers, Microsoft 365 applications, mobile devices, printers, scanners, label printers, conference room technology, and approved peripherals.
- Resolve hardware, software, authentication, MFA, VPN, printing, and basic network connectivity issues.
- Prepare, configure, deploy, move, replace, and recover computers and related equipment.
- Support employee onboarding, transfers, and separations, including equipment deployment, initial sign-in, application access, and asset recovery.
- Maintain accurate asset records and an appropriate inventory of computers, peripherals, accessories, and spare equipment.
- Coordinate warranty repairs, equipment replacements, and vendor support.
- Perform basic onsite network troubleshooting and assist Infrastructure teams with approved physical activities and information gathering.
- Communicate significant outages, recurring issues, risks, and unresolved problems to IT management and facility leadership.
- Provide onsite support during critical incidents affecting facility operations.
- Maintain regular and punctual attendance at the assigned facility.
Broader IT Activities
- Manage assigned incidents and service requests through Jira Service Management, including documentation, communication, escalation, and closure.
- Assist remote employees and other Highline Warren facilities based on workload and business priorities.
- Participate in workstation imaging, deployment, refresh, patching, application updates, endpoint management, and security remediation.
- Support approved iOS and Android devices accessing Highline Warren Microsoft 365 applications.
- Participate in facility openings, technology upgrades, company-wide deployments, and other assigned IT projects.
- Create and maintain technical documentation, support procedures, knowledge articles, and site-specific instructions.
- Identify recurring issues and recommend improvements to reliability, security, standardization, and employee support.
- Collaborate with the Service Desk, Network Engineering, Systems Administration, IT Security, Enterprise Applications, and approved vendors.
- Participate in the assigned on-call and critical-incident escalation process.
- Follow Highline Warren IT policies, security requirements, documentation standards, and escalation procedures.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 3 to 5 years of desktop, Service Desk, field, or onsite IT support experience.
- Experience supporting Windows 11, Mac IOS, Microsoft 365, computers, printers, mobile devices, and common business peripherals.
- Familiarity with workstation imaging, software installation, patching, endpoint management, MFA, VPN, and basic network troubleshooting.
- Experience managing incidents and requests through an IT service-management platform.
- Strong troubleshooting, customer service, communication, documentation, and organizational skills.
- Ability to work independently as the primary onsite IT resource while collaborating with a geographically distributed IT team.
- Ability to work in offices, warehouses, manufacturing, and other operational areas.
- Ability to deploy, move, connect, retrieve, and inventory standard workplace technology.
Preferred Qualifications
- Experience with Jira Service Management, Microsoft Intune, Microsoft Entra ID, and Microsoft 365 administration.
- Experience supporting a multi-site, distribution, warehouse, or manufacturing organization.
- CompTIA A+, Microsoft, ITIL, or equivalent technical certification.
Summary
The IT Support Specialist serves as the primary onsite IT support resource for an assigned Highline Warren facility. This position provides hands-on technology support, maintains local IT equipment, supports employees onboarding and offboarding, and helps ensure reliable technology for facility operations.
After addressing the needs of the assigned facility, the position participates in broader Highline Warren Service Desk, endpoint management, security remediation, and technology deployment activities.
Essential Functions
Onsite Facility Support
- Serve as the first point of contact and primary onsite IT resource for the assigned facility.
- Support employees working in offices, warehouses, manufacturing, shipping, receiving, and other operational areas.
- Troubleshoot Windows computers, Microsoft 365 applications, mobile devices, printers, scanners, label printers, conference room technology, and approved peripherals.
- Resolve hardware, software, authentication, MFA, VPN, printing, and basic network connectivity issues.
- Prepare, configure, deploy, move, replace, and recover computers and related equipment.
- Support employee onboarding, transfers, and separations, including equipment deployment, initial sign-in, application access, and asset recovery.
- Maintain accurate asset records and an appropriate inventory of computers, peripherals, accessories, and spare equipment.
- Coordinate warranty repairs, equipment replacements, and vendor support.
- Perform basic onsite network troubleshooting and assist Infrastructure teams with approved physical activities and information gathering.
- Communicate significant outages, recurring issues, risks, and unresolved problems to IT management and facility leadership.
- Provide onsite support during critical incidents affecting facility operations.
- Maintain regular and punctual attendance at the assigned facility.
Broader IT Activities
- Manage assigned incidents and service requests through Jira Service Management, including documentation, communication, escalation, and closure.
- Assist remote employees and other Highline Warren facilities based on workload and business priorities.
- Participate in workstation imaging, deployment, refresh, patching, application updates, endpoint management, and security remediation.
- Support approved iOS and Android devices accessing Highline Warren Microsoft 365 applications.
- Participate in facility openings, technology upgrades, company-wide deployments, and other assigned IT projects.
- Create and maintain technical documentation, support procedures, knowledge articles, and site-specific instructions.
- Identify recurring issues and recommend improvements to reliability, security, standardization, and employee support.
- Collaborate with the Service Desk, Network Engineering, Systems Administration, IT Security, Enterprise Applications, and approved vendors.
- Participate in the assigned on-call and critical-incident escalation process.
- Follow Highline Warren IT policies, security requirements, documentation standards, and escalation procedures.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 3 to 5 years of desktop, Service Desk, field, or onsite IT support experience.
- Experience supporting Windows 11, Mac IOS, Microsoft 365, computers, printers, mobile devices, and common business peripherals.
- Familiarity with workstation imaging, software installation, patching, endpoint management, MFA, VPN, and basic network troubleshooting.
- Experience managing incidents and requests through an IT service-management platform.
- Strong troubleshooting, customer service, communication, documentation, and organizational skills.
- Ability to work independently as the primary onsite IT resource while collaborating with a geographically distributed IT team.
- Ability to work in offices, warehouses, manufacturing, and other operational areas.
- Ability to deploy, move, connect, retrieve, and inventory standard workplace technology.
Preferred Qualifications
- Experience with Jira Service Management, Microsoft Intune, Microsoft Entra ID, and Microsoft 365 administration.
- Experience supporting a multi-site, distribution, warehouse, or manufacturing organization.
- CompTIA A+, Microsoft, ITIL, or equivalent technical certification.
See all 363+ STEM OPT IT Support Engineer Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Support Engineer
Verify your CIP code before applying
Pull your degree's CIP code from your I-20 and cross-check it against the DHS STEM Designated Degree Program List. IT Support Engineer roles typically align with CIP codes under Computer and Information Sciences, but mismatches can disqualify your extension.
Filter employers by E-Verify enrollment status
An employer who isn't enrolled in E-Verify legally cannot employ you on a STEM OPT extension. Ask hiring managers directly during screening calls, or search E-Verify's employer search to confirm enrollment before investing time in an application.
Target IT infrastructure teams at mid-size firms
Smaller IT departments often lack HR bandwidth to manage OPT paperwork, while enterprise help desks may route hiring through staffing agencies that can't sponsor STEM OPT. Mid-size firms with internal IT teams tend to offer the right structure without excessive bureaucracy.
Draft your I-983 training plan early
USCIS requires a signed I-983 before your STEM OPT extension starts. Map your IT Support Engineer duties to specific learning objectives covering systems administration, troubleshooting methodology, or network support so your DSO and employer can review it without delays.
Use Migrate Mate to find E-Verify confirmed employers
Searching for IT Support Engineer roles that actively hire STEM OPT students is faster when you can filter by verified employer eligibility. Migrate Mate surfaces roles from employers with confirmed E-Verify enrollment so you skip the manual vetting step.
Time your application around cap-gap protection
If your initial OPT expires while an H-1B visa petition is pending for October 1, cap-gap rules let you keep working. File your STEM OPT extension with your DSO well before your EAD expires so there's no gap in authorization if the H-1B lottery timing overlaps.
Frequently Asked Questions
Does an IT Support Engineer role qualify for the STEM OPT extension?
It depends on your degree, not just your job title. Your I-20 must list a CIP code on the DHS STEM Designated Degree Program List, typically under Computer and Information Sciences or Information Technology. The role itself also needs to be directly related to that field. Review the O*NET profile for IT Support Engineer to confirm the degree alignment your employer will need to document on your I-983.
What does my employer need to do to hire me on STEM OPT?
Your employer must be enrolled in E-Verify before your STEM OPT extension start date. They also need to sign your I-983 training plan, which outlines the learning objectives tied to your IT Support Engineer duties. USCIS requires the I-983 on file with your DSO before the extension is authorized. Employers who've hired OPT students before will recognize this process, but confirm E-Verify enrollment during the offer stage, not after you've signed.
How do I find IT Support Engineer jobs from employers who accept STEM OPT?
E-Verify enrollment is the hard requirement, and not every job posting discloses it upfront. Migrate Mate filters IT Support Engineer roles by employers with confirmed E-Verify enrollment, so you're not spending time on applications that will stall at the offer stage. You can still follow up directly with any employer to confirm their enrollment status through the E-Verify employer search.
What goes into the I-983 training plan for an IT Support Engineer?
The I-983 must describe how your day-to-day responsibilities connect to your STEM degree. For an IT Support Engineer, that means mapping duties like network troubleshooting, systems administration, hardware diagnostics, or ticketing workflows to specific technical competencies from your degree program. Generic job descriptions don't satisfy the requirement. Your employer signs the form, and your DSO submits it to update your SEVIS record before your extension activates.
Does cap-gap protection apply if my OPT expires before October 1 during H-1B season?
Yes, if your employer files an H-1B petition before your OPT EAD expires and you're selected in the lottery, cap-gap protection extends your work authorization through September 30 or until USCIS adjudicates the petition, whichever comes first. For IT Support Engineers on STEM OPT, this means you can keep working during the gap without interruption. Your STEM OPT extension must already be approved and active when the H-1B is filed for cap-gap to apply.