STEM OPT Product Analyst Jobs
Product Analyst roles in data, business intelligence, and user research qualify for STEM OPT when your degree falls under an eligible CIP code. The 24-month STEM OPT extension gives you up to 36 months total to build your product career, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Get Access To All JobsWhy Join Us:
- We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
- There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization.
- A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.
Responsibilities:
This is an entry level position providing technical customer service to external customers for respective Deluxe software. Utilizes internal processes and tools to log, track, update and complete work items initiated by customers. Strives to work independently while developing comprehensive knowledge of Deluxe software.
Monitors support ticketing system, specifically the application group queue, for incoming support issues. Contributes to the team workload by taking tickets from the application group queue within the defined SLA guidelines. Uses the appropriate Action ID Codes, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on follow-up SLA guidelines.
Performs to designated utilization goals and achieves a satisfactory evaluation across multiple metrics to include:
- Follow-Up Compliance
- First Call Resolution
- Direct Transfer Rate
- Over-90 inventory
- Mean Time To Resolve
Primary focus is on handling incoming client cases and working to resolution within the defined guidelines for the product supported.
- Participates in conference calls, meetings, and other collaborative engagements for a variety of purposes primarily focused on client issues or case resolution for assigned cases
- Actively seeks out training opportunities to expand product knowledge
Basic Qualifications:
- 1+ year of Help Desk and/or customer service experience
- Must be 18 years of age or older
- 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
- 1+ year of Basic PC Troubleshooting and/or Repair
- Document Creation
- 1+ year of Microsoft Office suite
Preferred Qualifications:
- Bachelors or Associates degree in IT or related field
- Background in programming
- Windows OS
- 1+ year of Workstation OS- 10,7
- 1+ year of Server OS
- Networking
- 1+ year of TCP/IP/DNS
- Antivirus
- 1+ year of experience with any of the following Antivirus products
- Managed Antivirus
- CrowdStrike
- Carbon Black
Compensation
The compensation range for this position is $19.00 - $21.00 hourly. Additional Compensation This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
Why Join Us:
- We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
- There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization.
- A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.
Responsibilities:
This is an entry level position providing technical customer service to external customers for respective Deluxe software. Utilizes internal processes and tools to log, track, update and complete work items initiated by customers. Strives to work independently while developing comprehensive knowledge of Deluxe software.
Monitors support ticketing system, specifically the application group queue, for incoming support issues. Contributes to the team workload by taking tickets from the application group queue within the defined SLA guidelines. Uses the appropriate Action ID Codes, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on follow-up SLA guidelines.
Performs to designated utilization goals and achieves a satisfactory evaluation across multiple metrics to include:
- Follow-Up Compliance
- First Call Resolution
- Direct Transfer Rate
- Over-90 inventory
- Mean Time To Resolve
Primary focus is on handling incoming client cases and working to resolution within the defined guidelines for the product supported.
- Participates in conference calls, meetings, and other collaborative engagements for a variety of purposes primarily focused on client issues or case resolution for assigned cases
- Actively seeks out training opportunities to expand product knowledge
Basic Qualifications:
- 1+ year of Help Desk and/or customer service experience
- Must be 18 years of age or older
- 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
- 1+ year of Basic PC Troubleshooting and/or Repair
- Document Creation
- 1+ year of Microsoft Office suite
Preferred Qualifications:
- Bachelors or Associates degree in IT or related field
- Background in programming
- Windows OS
- 1+ year of Workstation OS- 10,7
- 1+ year of Server OS
- Networking
- 1+ year of TCP/IP/DNS
- Antivirus
- 1+ year of experience with any of the following Antivirus products
- Managed Antivirus
- CrowdStrike
- Carbon Black
Compensation
The compensation range for this position is $19.00 - $21.00 hourly. Additional Compensation This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
See all 1,111+ Product Analyst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Product Analyst roles.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Product Analyst
Confirm your CIP code covers product analytics
Check your degree's Classification of Instructional Programs code against the DHS STEM OPT designated degree list before applying. Statistics, information systems, and industrial engineering codes commonly support Product Analyst roles, but management degrees often don't.
Verify E-Verify enrollment before accepting offers
Ask the recruiter for the company's E-Verify employer ID or look up the employer in the E-Verify employer search tool. A verbal assurance isn't enough since your STEM OPT extension is invalid without confirmed enrollment.
Structure your I-983 training plan around product work
Your training plan must connect the job's technical duties, such as A/B testing, funnel analysis, or data modeling, directly to your STEM degree's learning objectives. Generic job descriptions get rejected by DSOs, so tie each goal to a specific skill from your program.
Use OFLC Wage Search to benchmark your offer
Product Analyst salaries must meet DOL prevailing wage standards under STEM OPT. Run the OFLC Wage Search using the SOC code for market research analysts or operations research analysts to confirm your offer meets the Level I or Level II threshold before signing.
Target employers with recurring data or analytics hiring
Search Migrate Mate to find employers whose LCA filing history shows consistent Product Analyst or business analyst hiring. Repeated filings signal an established sponsorship workflow, which reduces the risk of delays when your 24-month extension requires employer re-verification.
File your STEM OPT extension 90 days before OPT expires
USCIS allows you to submit your I-765 extension application up to 90 days before your current OPT end date. Filing early protects your cap-gap period and keeps you authorized to work continuously if your H-1B petition is filed before OPT runs out.
Product Analyst jobs are hiring across the US. Find yours.
Find Product Analyst JobsFrequently Asked Questions
Does a Product Analyst role qualify for STEM OPT?
It depends on two factors: your degree's CIP code and the job's core duties. Product Analyst positions that rely on statistical modeling, data engineering, or quantitative research typically qualify when your degree is in statistics, computer science, information systems, or a related STEM field. Roles focused primarily on market strategy or stakeholder communication without a technical component may not qualify, and your DSO makes the final determination.
What E-Verify requirements apply to my employer for STEM OPT?
Your employer must be actively enrolled in E-Verify before your STEM OPT extension begins. Enrollment at a parent company doesn't automatically cover subsidiaries or acquired entities, so confirm that the specific legal entity listed on your offer letter is enrolled. You can check enrollment status directly through the E-Verify employer search. If the employer isn't enrolled, they cannot legally employ you on a STEM OPT extension regardless of intent to sponsor.
What should my I-983 training plan include for a Product Analyst position?
Your I-983 must describe specific learning objectives tied to your STEM degree, not just a copy of the job description. For a Product Analyst role, this means documenting how duties like cohort analysis, experimentation design, or predictive modeling build on your academic training. Your employer's supervisor must sign the plan, and it needs an evaluation schedule. USCIS can request the I-983 during an audit, so vague or generic plans create compliance risk for both you and your employer.
How does cap-gap protection work if I'm hired as a Product Analyst and my employer files an H-1B petition?
If your employer files an H-1B petition on your behalf before your OPT expires, cap-gap automatically extends your work authorization through September 30 of that fiscal year. Your EAD card may show an earlier expiration date, but USCIS recognizes cap-gap as a regulatory extension. You can continue working as a Product Analyst during this period, but your employer must have filed a timely, valid petition. If the H-1B isn't selected in the lottery, cap-gap ends and you must stop working.
How do I find Product Analyst employers who are already set up for STEM OPT hiring?
Migrate Mate filters Product Analyst listings by employers with verified E-Verify enrollment and LCA filing history, so you can identify companies that have hired workers with similar authorization before. This matters because employers unfamiliar with the I-983 process or 24-month extension timeline often create delays that can jeopardize your work authorization. Targeting employers with a track record of STEM OPT or H-1B filings in data and analytics roles reduces that risk significantly.
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