Technical Support Associate Jobs in Philadelphia, PA

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This role is focused on Comcast Business' Network Engineering Operations workflow optimization through Agentic AI. This job includes development of process flow diagrams, and business / technical requirements for Agentic AI product innovation and process optimization. Responsibilities also include incubating and maintaining the quarter-over-quarter Agentic Automation roadmap on behalf of the Service Delivery and Service Assurance functions within Network Engineering Operations through long-form shadow sessions and workflow deep dives with frontline employees across all functions.

Job Description

Responsibilities:

• Developing workflows / process flow diagrams, business requirements, and technical specifications to drive the innovation of Agentic AI / automation products and applications.

• Works alongside Systems Architects and Software Engineering teams to design expert solutions to complex technical problems.

• Evaluating and piloting solutions from internal and external partners, ensuring they meet company standards and contribute to product development

• Leading case studies, testing, and reporting to derive insights and inform product improvements.

• Works alongside architects to build prototypes, conduct research to support product development and application enhancement.

• Partners with the Director of Network Engineering Ops Excellence to proactively identify new opportunities to drive automation through Agentic AI. Incubates and maintains the Agentic AI / Automation roadmap quarter-over-quarter.

• Authoring and revising technical documentation, including evaluation plans, and formal recommendations.

• Representing the Network Engineering Ops teams in cross-functional collaborations, providing solutions to project-related technical issues

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Statistical Analysis; Artificial Intelligence Techniques; Artificial Intelligence Technologies; Workflow Mapping; Business Process Mapping; Process Flowcharting; Data Analytics

Salary:

Pay Range: This job can be performed in Colorado with a Pay Range of $91,138.43 - $136,707.65

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years