Technical Support Associate Jobs in Pennsylvania
Technical Support Associate jobs in Pennsylvania concentrate heavily in healthcare IT, financial services, and enterprise software, with strong demand from the state's large hospital networks, insurance carriers, and technology firms. Philadelphia, Pittsburgh, and Harrisburg account for the majority of openings, where employers like Comcast, UPMC, and Highmark consistently hire technical support associates at both entry and mid-career levels. The most sought-after specialties include help desk operations, hardware and software troubleshooting, and IT ticketing system management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 35+ Technical Support Associate jobs
What you’ll do
- Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
- Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
- Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
- Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
- Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
- Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
- Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
- Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
- Implement Self-Service Password Portal for users to manage their own passwords
- Identify when software or technical issues should be escalated to development and provide clear supporting details.
- Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
What we’re looking for
- Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience
- Some knowledge of AP and payroll processes, human resource management workflows.
- Excellent interpersonal, customer service and written and oral communication skills
- Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
- Strong work ethic and self-starter, ability to work independently and as a team player.
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Positive, professional, and solutions-oriented approach
Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patience
- Peer Relationships/Team Player
- Technical Oriented and Adaptability
Required Qualifications:
- Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
- Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
- Prior knowledge of ProSoft a plus, but not required.
What will make you stand out
- Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
- General experience in accounts payable, HR/payroll systems support
- Some basic accounting knowledge
- Creating training videos
- Updating User Guides
- Accounting knowledge will set a candidate apart
Salary: $70,000 - $100,000 USD per year.
What you’ll do
- Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
- Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
- Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
- Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
- Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
- Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
- Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
- Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
- Implement Self-Service Password Portal for users to manage their own passwords
- Identify when software or technical issues should be escalated to development and provide clear supporting details.
- Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
What we’re looking for
- Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience
- Some knowledge of AP and payroll processes, human resource management workflows.
- Excellent interpersonal, customer service and written and oral communication skills
- Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
- Strong work ethic and self-starter, ability to work independently and as a team player.
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Positive, professional, and solutions-oriented approach
Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patience
- Peer Relationships/Team Player
- Technical Oriented and Adaptability
Required Qualifications:
- Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
- Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
- Prior knowledge of ProSoft a plus, but not required.
What will make you stand out
- Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
- General experience in accounts payable, HR/payroll systems support
- Some basic accounting knowledge
- Creating training videos
- Updating User Guides
- Accounting knowledge will set a candidate apart
Salary: $70,000 - $100,000 USD per year.
See All 35 Technical Support Associate Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsTechnical Support Associate Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Technical Support Associate Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Pennsylvania Employers Look For
The qualifications that appear most often in technical support associate jobs across Pennsylvania.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral hardware and software credential
- One or more years of hands-on technical support or help desk experience
- Proficiency with ticketing platforms such as ServiceNow, Zendesk, or Jira
- Strong written and verbal communication skills for end-user support and documentation
- Familiarity with Active Directory, remote desktop tools, and Microsoft 365 administration
Technical Support Associate Jobs in Pennsylvania: Frequently Asked Questions
How do you become a technical support associate in Pennsylvania?
Most Pennsylvania employers expect either a two-year or four-year degree in information technology or a related field, or a recognized vendor-neutral certification such as CompTIA A+. There is no Pennsylvania state license required for this role. Candidates who combine foundational IT coursework with certifications from recognized bodies like CompTIA, Microsoft, or Google tend to move through hiring processes faster with Pennsylvania employers in healthcare IT and financial services.
Which companies hire technical support associates in Pennsylvania?
Companies currently hiring technical support associates in Pennsylvania include West Pharmaceutical Services, T38Fax, and City of Philadelphia, PA, per current listings on Migrate Mate as of October 2026. Pennsylvania's concentration of large health systems, insurance carriers, and regional financial institutions means demand for technical support roles stays relatively consistent throughout the year.
Which Pennsylvania cities have the most technical support associate jobs?
Philadelphia, Exton, and Pittsburgh lead Pennsylvania for technical support associate openings. Philadelphia drives the largest share of listings due to its dense cluster of financial firms, healthcare systems, and corporate headquarters, while Pittsburgh's strength in healthcare and technology and Harrisburg's state government and insurance sector create steady demand outside the main metro.
Are there remote technical support associate jobs in Pennsylvania?
Yes, and more than many roles, since technical support work is well suited to remote delivery when it focuses on software, cloud systems, and remote desktop assistance rather than hands-on hardware. About 58% of technical support associate openings tied to Pennsylvania are remote or hybrid as of October 2026, reflecting how frequently Pennsylvania employers in insurance and enterprise software staff their help desks off-site. Tier-one hardware support and on-site infrastructure roles remain predominantly in-person.
How can I get hired as a technical support associate in Pennsylvania with little or no experience?
The most realistic entry path is applying to a help desk associate or IT support specialist role at a large Pennsylvania hospital network or insurance carrier, where structured onboarding programs exist for candidates new to the field. UPMC and Highmark both run IT associate programs that accept candidates with certifications but limited work history. Completing a CompTIA A+ or Google IT Support certificate before applying gives candidates a measurable edge over those with coursework alone, and lateral moves from customer service or technical call center roles at Pennsylvania employers are common.
Where can I find and apply to technical support associate jobs in Pennsylvania?
You can find and apply to technical support associate jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings. Search the listings, find roles that match your background and location, and apply directly to the ones that fit.
See All 35 Technical Support Associate Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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