Technical Support Manager Jobs in Utah

INTRODUCTION

Play a pivotal leadership role at the intersection of business, technology and operations, shaping the IS&T service strategy for Rio Tinto’s Copper Business Unit. Influence executive decision-making and enable digital outcomes by building a stable, resilient and high-performing IT/OT service environment. Permanent role based in Salt Lake City, UT.

We’re Finding Better Ways™ to provide materials the world needs, now and in the future. Our values – care, courage and curiosity – guide how we work and how we treat each other.

ABOUT THE ROLE

We are looking for a senior IS&T leader for the Copper Business Unit, acting as a trusted advisor to BU executive leadership and accountable for end-to-end technology service delivery across IT and OT environments, ensuring a stable, resilient foundation that enables—rather than leads—digital transformation.

This is a great opportunity for a strategic, hands-on and collaborative IS&T leader to shape the future technology landscape of a standalone industrial operation in transformation.

Reporting to the Senior Manager and working in a challenging and exciting environment within the IS&T team, you will be:

• Represent IS&T at Copper Business Unit leadership forums, providing strategic advice and governance on technology service delivery, IT resilience and disaster recovery across the business.
• Lead end-to-end IS&T service delivery across IT and OT environments, ensuring stable, secure and reliable operations that enable business continuity and digital progress.
• Own demand management, portfolio prioritization and service performance across infrastructure, enterprise platforms and external vendors, building a strong operational foundation for Copper Digital initiatives.
• Act as a senior IT/OT advisor in a mining and industrial environment, translating operational and commercial needs into practical technology solutions and long-term roadmap priorities.
• Support Day-1 readiness and long-term transition activities, partnering with business leaders, separation teams, system integrators and vendors across infrastructure, applications, ERP, cyber security and service delivery.
• Lead financial and operational performance of the IS&T function, including OPEX/CAPEX oversight, service levels, vendor governance and continuous improvement against agreed OKRs.
• Build, lead and develop a high-performing IS&T team, fostering a strong safety culture, accountability, collaboration and service excellence in critical operational environments.
• Drive technology simplification and optimization, reviewing existing applications, systems and support models to improve reliability, user experience, operational effectiveness and future scalability.

BASIC QUALIFICATIONS

• A commitment to the safety of yourself and your team.
• A proven senior IS&T leader with experience building credibility and confidence with executive and business leaders through high-quality service delivery and trusted advisory support.
• Deep experience leading technology services across IT and OT environments, with a strong track record of improving service resilience, reducing major incidents and delivering against service expectations and SLAs.
• Strong business partnering capability, able to work closely with operational and digital stakeholders to enable business outcomes through stable infrastructure, reliable platforms and practical technology solutions.
• Demonstrated success managing vendors, service providers and external partners, with the ability to strengthen performance, improve accountability and drive cost optimization.
• A collaborative and commercially minded leader with experience overseeing budgets, prioritizing demand and balancing operational needs with long-term transformation goals.
• An engaging people leader who builds high-performing teams, fosters accountability and develops capability in safety-critical and operationally complex environments.
• A practical, hands-on and safety-focused professional who thrives in industrial, mining, manufacturing or other asset-intensive settings and leads with a strong commitment to operational excellence.

WHAT WE OFFER

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

• A work environment where safety is always the number one priority.
• Competitive base salary reflective of your skills and experience with an annual incentive bonus.
• Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.
• Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program.
• Attractive share ownership plan.
• Comprehensive leave policies which cover all the moments that matter in life: PTO (paid time off), paid holidays, and paid bereavement leave.
• A generous parental leave policy, which ensures you’re able to spend quality time with your new family.
• Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing.
• Access to our Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life’s challenges.

WHERE YOU’LL BE WORKING

Our Kennecott mine is a world-class, fully integrated copper mining operation, including a concentrator, smelter, and refinery, located just outside Salt Lake City, Utah, in the United States. We produce copper, precious metals including gold and silver, molybdenum, and sulfuric acid. Kennecott has been mining and processing minerals from the rich ore body of the Bingham Canyon Mine since 1903 and is one of the top producing mines in the world, comprising approximately 11 percent of U.S. annual copper production.

ABOUT RIO TINTO

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

RESPECT AND INCLUSION

Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.

We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.

Rio Tinto participates in E-Verify to confirm work authorization. Please visit http://www.ucis.gov/ for more information.