Technical Support Manager Jobs in New Jersey
Technical Support Manager jobs in New Jersey are consistently active, with strong demand concentrated in pharmaceuticals, financial services, telecommunications, and enterprise technology sectors and openings at every level from entry-level team lead through senior director of support. The most active hiring metros are Newark, Princeton, and Jersey City, where established employers like Johnson & Johnson, Comcast Business, and Cognizant maintain significant operations and regularly recruit for technical support management. The most in-demand specialties include IT service desk leadership, SaaS platform support, and enterprise infrastructure operations. Find a role that fits below and apply directly.
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Showing 5 of 22+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 22 Technical Support Manager Jobs in New Jersey
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Find JobsTechnical Support Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Technical Support Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consumer Goods
- Food & Beverage
- Technology & Software
- Biotechnology & Pharmaceuticals
What New Jersey Employers Look For
The qualifications that appear most often in technical support manager jobs across New Jersey.
- Bachelor's degree in information technology, computer science, or a related technical field
- Proven experience managing technical support teams or IT help desk operations
- Hands-on knowledge of ITIL frameworks or service management methodologies
- Proficiency with ticketing and ITSM platforms such as ServiceNow, Zendesk, or Jira
- Strong written and verbal communication skills for cross-functional stakeholder engagement
- Experience developing team KPIs, SLA reporting, and support performance dashboards
Technical Support Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a technical support manager in New Jersey?
Most technical support managers in New Jersey move into the role from a senior IT support specialist, systems administrator, or help desk lead position after demonstrating team leadership and technical depth. New Jersey does not require a state-issued license for this role, but employers across industries like pharma and financial services strongly favor candidates with CompTIA, ITIL Foundation, or relevant vendor certifications alongside a bachelor's degree in an IT or engineering discipline.
How much do technical support managers make in New Jersey?
Technical support managers in New Jersey earn a median of about $203,460 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $137,070 for the lowest 10% to over $294,110 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in New Jersey?
Employers hiring technical support managers in New Jersey right now include Optum, UVEye, and Everon, based on current listings on Migrate Mate as of August 2026. New Jersey's concentration of pharmaceutical headquarters, financial services firms, and large telecom operations means demand stays consistent regardless of broader hiring cycles.
Which New Jersey cities have the most technical support manager jobs?
New Jersey, Wayne, and Dayton have the highest concentration of technical support manager openings in New Jersey. The distribution reflects the state's economic geography: Newark and Jersey City draw demand from financial services and enterprise technology firms, while Princeton and its surrounding corridor is anchored by pharmaceutical and biotech headquarters that run large internal IT support operations.
Are there remote technical support manager jobs in New Jersey?
Yes, and more than most management roles. About 64% of technical support manager openings tied to New Jersey are remote or hybrid as of August 2026, reflecting how much of the day-to-day work involves digital ticketing systems, video-based team oversight, and cloud platform management. Fully remote arrangements are most common at SaaS companies and managed service providers, while on-site presence is more typical at large pharma or financial operations.
How can I get hired as a technical support manager in New Jersey with little or no experience?
The most realistic entry path is moving up from a senior help desk analyst or IT support specialist role within a large New Jersey employer, rather than applying to management positions directly. Companies like Cognizant and large healthcare systems in the state often promote from within or accept candidates with strong ITIL Foundation certification and a demonstrated record of informal team mentorship. Completing a project lead role on a system migration or support tooling rollout can substitute for formal management experience in many hiring conversations.
Where can I find and apply to technical support manager jobs in New Jersey?
You can find and apply to technical support manager jobs in New Jersey on Migrate Mate, which lists current openings tied to the state. Find roles that fit your experience and apply directly to each one.
See All 22 Technical Support Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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