Technical Support Technician Jobs in Maryland
Technical Support Technician jobs in Maryland are consistently active, with demand concentrated in federal contracting, cybersecurity, defense technology, and healthcare IT across a state that hosts some of the country's densest clusters of government and private-sector tech operations. The heaviest hiring is in the Baltimore-Washington corridor, Rockville, and Columbia, where employers like Leidos, SAIC, and Johns Hopkins Medicine maintain large technical workforces. The most in-demand specializations are help desk support, endpoint management, and network troubleshooting, with openings at every level from entry-tier technician to senior systems support. Find a role that fits below and apply directly.
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Showing 5 of 29+ Technical Support Technician jobs
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need:
- Bachelor's degree in a technical field or equivalent experience
- 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
- Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Flexibility to work occasional weekends or holidays
- Must be able to work hybrid/onsite at HQ in Columbia, MD
And Ideally:
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA's
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese)
#LI-MM1
#LI-Hybrid
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need:
- Bachelor's degree in a technical field or equivalent experience
- 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
- Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Flexibility to work occasional weekends or holidays
- Must be able to work hybrid/onsite at HQ in Columbia, MD
And Ideally:
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA's
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese)
#LI-MM1
#LI-Hybrid
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
See All 29 Technical Support Technician Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Technical Support Technician Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in technical support technician jobs across Maryland.
- CompTIA A+ certification or equivalent vendor-recognized technical credential
- Experience troubleshooting Windows and macOS operating systems in a professional environment
- Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira Service Management
- Ability to obtain a federal security clearance or active clearance preferred for government contracts
- Experience supporting Microsoft 365, Active Directory, and enterprise networking fundamentals
- Strong written and verbal communication skills for end-user documentation and escalation
Technical Support Technician Jobs in Maryland: Frequently Asked Questions
How do you become a technical support technician in Maryland?
Maryland does not require a state-issued license to work as a technical support technician. Most employers hire candidates who hold a CompTIA A+ certification alongside an associate or bachelor's degree in information technology, computer science, or a related field. Federal contractors and defense-adjacent employers in Maryland often add a requirement for eligibility to obtain a security clearance, making a clean background and U.S. citizenship common practical prerequisites for many of the state's highest-volume hiring organizations.
Which companies hire technical support technicians in Maryland?
Maryland technical support technician roles are posted by Tenable, Rippling, and Metalcraft and others right now, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of federal agencies and prime defense contractors in the Baltimore-Washington corridor makes it one of the more active states for technicians who hold or can obtain security clearances.
Which Maryland cities have the most technical support technician jobs?
Baltimore, Bethesda, and Columbia have the most technical support technician openings in Maryland. Baltimore drives volume through its hospital systems, university IT departments, and financial services firms, while Rockville and Columbia attract heavy demand from federal contractors and technology companies clustered along the I-270 and Route 29 corridors that connect suburban Maryland to federal agency campuses in the D.C. metro area.
Are there remote technical support technician jobs in Maryland?
Yes, but they are less common than in purely desk-based roles because technical support technicians frequently need to be on-site to replace hardware, image devices, or assist users in person. About 53% of technical support technician openings tied to Maryland are remote or hybrid as of September 2026. Tier-one help desk and software troubleshooting positions are the most likely to offer remote or hybrid arrangements within this field.
How can I get hired as a technical support technician in Maryland with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and applying to help desk or IT support associate roles at Maryland's large hospital networks, such as Johns Hopkins Medicine or University of Maryland Medical System, which run structured new-grad IT rotations and internal training programs. Federal contractors like Leidos and Perspecta regularly post junior technician and desk-side support roles that accept candidates without prior enterprise experience. Lateral moves from customer service, retail electronics, or audiovisual support translate well and are widely recognized by Maryland hiring managers as relevant background.
Where can I find and apply to technical support technician jobs in Maryland?
You can find and apply to technical support technician jobs in Maryland on Migrate Mate, which lists current openings tied to the state. Find roles that fit your experience and apply directly to the employers posting them.
See All 29 Technical Support Technician Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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