Technician Jobs in Plano, TX
Technician jobs in Plano, Texas are concentrated in the Legacy Business District, Granite Park, and the 121 Technology Corridor, across telecommunications, information technology, healthcare, and advanced manufacturing. Employers actively hiring include Ethos Veterinary Health, The 20, and Black Box. Find a role that fits below and apply directly.
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ServiceDesk Manager
About Us
At Cyberlocke we design solutions for your most complex IT challenges. With a team of broadly skilled technical experts, we are able to architect environments, fix problems, and supplement your team to overcome any gaps that you may have in skills, technical expertise, or resources. We believe connectivity extends beyond a device. It is our passion to make the human connection. We really do strive to make the world a better place to work, learn, and live; one community at a time.
Job Overview
This is an entry-level position in a 24/7/365 Network Operations Center. The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot circuits, routers, modems, switches, WiFi, VOIP, telephony, firewalls and miscellaneous network attached devices.
Must be able to work the following schedule listed below:
Monday - Friday from 8am-5pm CST
This job might be for you if you:
- Enjoy monitoring automated probes, trouble tickets, email, and phones for any indication of trouble on customer networks then taking steps to correct that trouble.
- Coordinate with onsite technicians, carrier service providers, and other department personnel within Cyberlocke to investigate and troubleshoot, and then guarantee everyone involved is fully updated on status.
- Ensure all tickets and jobs are handled quickly and accurately from start to finish.
Responsibilities and Duties
- Obsession with excellent client support!
- Thoroughly communicating and documenting all details regarding job status.
- Continuous monitoring for problems on customer networks.
- Entry level network troubleshooting and documentation.
- Coordinate with on-site technicians who perform all hands-on work.
- Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work.
- Support and follow instructions of Tier 2 Technicians working together as a tightly knit team.
- Look for ways the NOC can continuously improve.
- All other duties as assigned.
Qualifications, Experience and Education:
- High School diploma, associate's degree preferred
- One year of IT or customer support experience
- Excellent communication and documentation skills.
- Basic working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
- Ability to multitask and work quickly yet accurately.
- Works well as part of a team but also able to succeed completing individual tasks.
- Able to closely follow defined processes and understand when to escalate to Tier 2.
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Find Technician JobsTechnician Job Market in Plano
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Retail
- Animal Care & Pet Services
- Consulting & Professional Services
- Manufacturing
Technician Jobs in Plano: Frequently Asked Questions
How do I get a technician job in Plano?
Focus your search on the Legacy Business District and the 121 Technology Corridor, where telecom firms, IT services companies, and medical device employers cluster. Candidates who hold certifications relevant to their specialty, such as CompTIA, BICSI, or manufacturer-specific credentials, stand out in Plano's competitive market. Applying directly to corporate campuses and regional service centers in Plano tends to yield faster results than broad national searches.
Which companies hire technicians in Plano?
Companies currently hiring technicians in Plano include Ethos Veterinary Health, The 20, and Black Box, per current listings on Migrate Mate as of July 2026. Plano's employer base is particularly strong in telecommunications infrastructure, enterprise IT, and medical technology, reflecting the city's role as a major corporate headquarters hub in the Dallas-Fort Worth area.
Are there remote technician jobs in Plano?
Yes, though remote availability depends heavily on the specialty, since hands-on and field technician roles are almost always on-site, while help desk, systems monitoring, and quality assurance roles are more commonly remote-eligible. About 0% of technician openings tied to Plano are remote or hybrid as of July 2026. Technical support and network operations center roles at Plano's large corporate campuses are the most likely to offer flexible arrangements.
How can I get a technician job in Plano with little or no experience?
The most realistic entry path in Plano is targeting help desk, field service associate, or junior installation roles at the telecommunications and IT service companies concentrated in the Legacy Business District. Many Plano employers partner with Collin College's technical programs and hire graduates directly into apprentice or trainee positions. A CompTIA A+ or vendor-specific certification, even without job experience, gives entry-level candidates a concrete advantage when applying to these corporate hiring teams.
Which industries hire the most technicians in Plano?
Plano technician roles concentrate in Healthcare & Medical Services, Retail, and Animal Care & Pet Services, based on current listings on Migrate Mate as of July 2026. These sectors dominate local hiring because Plano serves as a regional and national headquarters for major corporations in each field, generating sustained demand for both specialized and generalist technicians across corporate campuses and service operations.
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