Telephone Operator Jobs
Telephone Operator jobs are open across healthcare, hospitality, corporate, and government sectors, from entry-level to senior and supervisory roles, with specializations in emergency dispatch support, directory assistance, and switchboard operations. Find a role that fits from the openings below and apply directly.
Find Telephone Operator JobsOverview
Showing 5 of 11+ Telephone Operator jobs
GENERAL OVERVIEW
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.
ESSENTIAL RESPONSIBILITIES
- Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
- Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
- Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
- Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
- Excellent telephone skills and interpersonal communication skills required.
Preferred
- Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
- Experience using a PC-based telephone operator console preferred.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.
GENERAL OVERVIEW
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.
ESSENTIAL RESPONSIBILITIES
- Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
- Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
- Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
- Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
- Excellent telephone skills and interpersonal communication skills required.
Preferred
- Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
- Experience using a PC-based telephone operator console preferred.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.
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Find Telephone Operator JobsTelephone Operator Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- West Penn Allegheny Health System3
- Grand Hotel2
- Geisinger1
- Geisinger Health Plan1
- Hackensack Meridian Health1
Top Industries Hiring
- Healthcare & Medical Services4
- Insurance3
- Hospitality & Tourism1
What Employers Look For
The qualifications that appear most often in telephone operator jobs.
- High school diploma or equivalent required by most employers
- Experience operating a multi-line phone system or PBX console
- Clear verbal communication and professional telephone etiquette
- Ability to type accurately while managing active calls
- Familiarity with call routing, transferring, and message-taking procedures
- Availability for rotating shifts including evenings, weekends, or overnight hours
Tips for Your Telephone Operator Job Search
Highlight your switchboard and PBX experience
List the specific phone systems you've operated, such as PBX consoles or VoIP platforms, by name on your resume. Employers hiring telephone operators screen for hands-on system familiarity before they read anything else.
Quantify your call volume handling
Operators who mention the average number of calls they managed per shift stand out immediately. Pull that figure from a past review or your own records and put it in your work history, not just a skills section.
Apply early to roles that fit
Migrate Mate lists telephone operator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target healthcare and hotel postings separately
Hospital operator roles require HIPAA awareness and after-hours triage routing knowledge. Hotel operator roles emphasize guest services scripting. Tailor your resume's summary line to the sector before you send each application.
Prepare for a live phone screen as your interview
Many employers conduct the first interview entirely by phone to assess your voice clarity, hold etiquette, and how you handle a transfer request in real time. Practice your opening greeting and your response to an abrupt or unclear caller before that call happens.
Ask about shift structure before accepting an offer
Telephone operator positions frequently cover overnight, weekend, and rotating shifts. Clarify the exact rotation during your final interview so you can negotiate schedule needs before you sign, not after your first week.
Telephone Operator Jobs: Frequently Asked Questions
Which companies are hiring the most telephone operators?
The companies hiring the most telephone operators right now include West Penn Allegheny Health System, Grand Hotel, and Geisinger, with the largest share of openings in Pennsylvania, Florida, and New Jersey, based on current listings on Migrate Mate as of June 2026. Healthcare systems and hotel groups consistently account for a large portion of active postings.
How many telephone operator jobs are remote?
About 9% of telephone operator openings are fully remote or hybrid as of June 2026, with remote options concentrated in directory assistance, virtual receptionist, and answering service roles rather than on-site switchboard or hospital operator positions, which typically require a physical presence at the facility.
How do you become a telephone operator?
Most telephone operator roles require a high school diploma and no formal degree beyond that. Start by gaining comfort with multi-line phone systems, either through a front-desk or receptionist role, a customer service job, or a short online course on PBX or VoIP platforms. From there, apply to entry-level operator postings in healthcare, hospitality, or corporate settings and build your call-handling experience on the job.
Can I get hired as a telephone operator with little experience?
Yes, many telephone operator postings are genuinely entry-level and will hire candidates with no prior operator title as long as you can demonstrate clear speech, composure under pressure, and basic computer navigation. Highlight any customer service, receptionist, or call center work you've done, even briefly, and emphasize your familiarity with phone etiquette. Overnight and weekend shifts tend to have lower competition and are a practical way to get your first operator role.
What does the telephone operator interview process look like?
Most telephone operator interviews involve an initial phone screen where the hiring manager evaluates your voice, clarity, and professionalism in real time. A second stage, usually in person or by video, covers scenario questions such as how you handle a caller who refuses to wait on hold or a misdirected emergency call. Some hospital and hotel employers add a short typing or system-navigation test before a final offer is made.
Where can I find and apply to telephone operator jobs?
You can find and apply to telephone operator jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that match your experience and schedule needs, then apply directly to each listing from the page.
See All Telephone Operator Jobs
Jump back to the full list of openings and apply to any telephone operator role that fits.
Find Telephone Operator Jobs