Ticket Operations Coordinator Jobs
Ticket Operations Coordinator jobs are open across sports venues, live entertainment, performing arts, and collegiate athletics, with specializations in box office management, ticketing systems administration, and season ticket services, from entry-level to senior coordinator roles. Find a role that fits below and apply directly.
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See related jobsThe North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Ticket Operations Coordinator to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position plays a critical part in ticket operations and elevating fan experience.
Position Summary
This role reports to the Senior Manager, Ticket Operations and Sales in the Ticketing Department.
- Building ticket offer links for sales campaigns and promotional initiatives
-
Managing inbound ticket operations requests, including:
- Seat relocations
- Ticket transfers
- Mobile app support
- Season Ticket Member additional match purchases
- General account servicing
- Processing and fulfilling complimentary ticket requests for front office departments and club personnel
- Managing Community Voucher fulfillment
- Uploading and maintaining Courage Cash balances
-
Providing daily ticketing troubleshooting support for sales representatives and customers
- Including tickets not showing up or NC Courage app not working properly.
- Assisting with box office operations and game day ticket management
- Providing operational coverage when the Sr. Manager of Ticket Sales & Operations is out of the office
- Supports Ticket Sales staff with order processing, payments, and ticket distribution.
- Maintain CRM documentation standards and service response expectations.
- Participate in all NC Courage home matches, membership events, and other assigned Club functions.
QUALIFICATIONS:
- Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience.
- Two plus years of experience in ticket sales, membership services, customer success, hospitality, or professional sports.
- Strong understanding of ticketing software and systems (Ticketmaster, and Paciolan are highly preferred).
- Exceptional customer service and relationship-building skills.
- Excellent written and verbal communication skills.
- Highly organized with strong project management and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working collaboratively across multiple departments.
- Proficiency with Microsoft Office and CRM platforms.
- Ability to work evenings, weekends, and holidays, including all NC Courage home matches.
- Experience working in a box office.
Preferred Skills & Experience
- Experience with Salesforce CRM.
- Experience with Jump, Ticketmaster, or Paciolan
- Professional sports or live event experience.
- Demonstrated success in Ticket Operations, Customer Service, and Box office operations. Knowledge of sports marketing trends, fan engagement strategies, and sponsorship best practices.
We hire through the lens of our Club Values:
Integrity – Transparent, trustworthy relationships with our fans and ourselves.
Community – Creating a sense of belonging in a diverse, inclusive environment
Accountability – Responsible for our words, our actions, and our results.
Respect – Regard for treating others with dignity and acceptance.
Excellence - Strive towards greatness in ourselves, club, and community and culture.
- Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
- Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks.
- Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year.
- Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection.
- 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months.
- Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Ticket Operations Coordinator to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position plays a critical part in ticket operations and elevating fan experience.
Position Summary
This role reports to the Senior Manager, Ticket Operations and Sales in the Ticketing Department.
- Building ticket offer links for sales campaigns and promotional initiatives
-
Managing inbound ticket operations requests, including:
- Seat relocations
- Ticket transfers
- Mobile app support
- Season Ticket Member additional match purchases
- General account servicing
- Processing and fulfilling complimentary ticket requests for front office departments and club personnel
- Managing Community Voucher fulfillment
- Uploading and maintaining Courage Cash balances
-
Providing daily ticketing troubleshooting support for sales representatives and customers
- Including tickets not showing up or NC Courage app not working properly.
- Assisting with box office operations and game day ticket management
- Providing operational coverage when the Sr. Manager of Ticket Sales & Operations is out of the office
- Supports Ticket Sales staff with order processing, payments, and ticket distribution.
- Maintain CRM documentation standards and service response expectations.
- Participate in all NC Courage home matches, membership events, and other assigned Club functions.
QUALIFICATIONS:
- Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience.
- Two plus years of experience in ticket sales, membership services, customer success, hospitality, or professional sports.
- Strong understanding of ticketing software and systems (Ticketmaster, and Paciolan are highly preferred).
- Exceptional customer service and relationship-building skills.
- Excellent written and verbal communication skills.
- Highly organized with strong project management and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working collaboratively across multiple departments.
- Proficiency with Microsoft Office and CRM platforms.
- Ability to work evenings, weekends, and holidays, including all NC Courage home matches.
- Experience working in a box office.
Preferred Skills & Experience
- Experience with Salesforce CRM.
- Experience with Jump, Ticketmaster, or Paciolan
- Professional sports or live event experience.
- Demonstrated success in Ticket Operations, Customer Service, and Box office operations. Knowledge of sports marketing trends, fan engagement strategies, and sponsorship best practices.
We hire through the lens of our Club Values:
Integrity – Transparent, trustworthy relationships with our fans and ourselves.
Community – Creating a sense of belonging in a diverse, inclusive environment
Accountability – Responsible for our words, our actions, and our results.
Respect – Regard for treating others with dignity and acceptance.
Excellence - Strive towards greatness in ourselves, club, and community and culture.
- Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
- Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks.
- Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year.
- Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection.
- 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months.
- Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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Find JobsTicket Operations Coordinator Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in ticket operations coordinator jobs.
- Experience with box office or ticketing software such as Ticketmaster, AXS, or SeatGeek
- Strong customer service skills with experience resolving ticketing disputes or fan inquiries
- Proficiency in Microsoft Office Suite, particularly Excel for reporting and reconciliation
- Ability to work evenings, weekends, and holidays on event days as required
- Bachelor's degree in sports management, business administration, or a related field
- Experience processing high-volume ticket sales, group orders, or season ticket renewals
Tips for Your Ticket Operations Coordinator Job Search
Tailor your resume to ticketing systems
Name the specific box office software you've used, whether Ticketmaster Archtics, AXS, SeatGeek, or similar platforms. Hiring managers scan for system familiarity first, so listing generic 'ticketing experience' without naming the tools gets your resume passed over fast.
Quantify your event volume and scale
Describe the size of events you've supported, the number of transactions processed, or the capacity of venues you've worked in. Ticket operations roles are volume-driven, and concrete scale signals tell hiring managers whether you can handle their event load.
Apply early to roles that fit
Migrate Mate lists ticket operations coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target organizations by season and hiring cycle
Sports teams, theater companies, and concert venues hire ticket operations staff on predictable seasonal timelines tied to their event calendar. Search for openings three to four months before a new season starts, when departments are building out ahead of high-volume periods.
Prepare for scenario-based interview questions
Interviewers for ticket operations roles often present real situations: a system outage on event day, a double-booked section, or a high-volume on-sale with errors. Practice walking through how you'd diagnose the problem, communicate with fans, and resolve it under pressure.
Negotiate start date around event calendar gaps
If you're evaluating an offer, timing your start between major events gives you a realistic onboarding window before the volume hits. Ask your hiring contact about the upcoming event schedule so you can negotiate a start date that sets you up to contribute early.
Ticket Operations Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most ticket operations coordinators?
The companies hiring the most ticket operations coordinators right now include Victory Live, Ideatek Telcom, and North Carolina Courage, with the largest share of openings in Kansas, Georgia, and Missouri, based on current listings on Migrate Mate as of November 2026. Openings are concentrated at professional sports franchises, university athletics departments, and large live entertainment venues.
How many ticket operations coordinator jobs are remote?
About 67% of ticket operations coordinator openings are fully remote or hybrid as of November 2026, reflecting that most roles require on-site presence for event-day operations and box office staffing. The sub-areas most likely to offer remote flexibility include group sales coordination, database management, and ticket system reporting rather than front-of-house or event-day roles.
How do you become a ticket operations coordinator?
Start by gaining hands-on experience in a box office, venue box office, or collegiate athletics ticket office, often through internships or part-time event-day positions. Build familiarity with major ticketing platforms, develop customer service skills in high-pressure settings, and work toward a degree in sports management or business. Many coordinators move up from box office associate or ticket representative roles by demonstrating system proficiency and reliability across full event cycles.
Can you get a ticket operations coordinator job with little experience?
Yes, entry-level ticket operations coordinator roles exist, particularly at minor league sports teams, collegiate athletics programs, and regional performing arts venues. Employers in these settings often hire candidates who have completed relevant internships, volunteered at events, or worked part-time in a box office. Demonstrating comfort with ticketing software, strong attention to detail, and availability for event-day shifts can offset a limited professional history.
What does the ticket operations coordinator interview process look like?
The process typically includes an initial phone or video screen with HR or a hiring manager, followed by a panel or in-person interview with the ticket operations leadership team. You can expect scenario-based questions covering system errors, high-volume on-sales, and fan disputes. Some employers ask candidates to complete a short skills assessment involving spreadsheet work or a walkthrough of a ticketing platform they use in-house.
Where can I find and apply to ticket operations coordinator jobs?
You can find and apply to ticket operations coordinator jobs on Migrate Mate, which lists current openings from across the United States. The listings pull from sports organizations, live entertainment companies, performing arts venues, and collegiate athletics programs. Find roles that fit your experience and location, then apply directly to each listing.
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