TN Visa Corporate Trainer Jobs

Summary:

The Trainer, Corporate will support the Corporate Learning & Development Associate Director in the development, organization and facilitation of training materials and courses to ensure company training requirements are met for employees at all levels.

Essential Job Duties and Responsibilities:

• Facilitate NMLS S.A.F.E. exam preparation, lead new hire orientation, and deliver training on proprietary Human Resources and Lending Operations systems, processes, and roles. Provide systems and operations training, along with additional topics as needed.
• Prepare for and present webinar and on-site training, record instructional tutorials & presentations.
• Evaluate training content for relevance and effectiveness and provide recommendations to enhance materials and improve learning outcomes.
• Deliver training content as designed and prescribed (including timing, methods, and facilitator guidance) in partnership with stakeholders, subject matter experts, and instructional design resources.
• Depending on the course, incumbents are required to deliver training in office/onsite and/or virtually via Zoom.
• Must be within commutable distance to a Freedom Mortgage call center office location and must be willing to work in the office regularly to meet business dictated needs.
• Provide assistance and support for training content by explaining complex mortgage topics, monitoring learner comprehension, and adapting facilitation and coaching to address participant needs and support successful performance.
• Leverage generative AI tools (e.g., ChatGPT, Microsoft Copilot) to enhance training effectiveness and efficiency, and support enterprise adoption through engaging learning experiences such as webinars and virtual sessions.
• Track and report attendance, assessment results, and participant performance using established tools and processes.
• Escalate and report in-class challenges and concerns (e.g., attendance, behavioral concerns, technology/platform issues, mechanical breakdowns, or venue concerns) to proper leadership promptly.
• Demonstrate understanding of Freedom Mortgage’s Core Values and Customer Service Standards and infuse them into training delivery to promote a welcoming, engaging, and supportive learning environment.
• Perform additional duties as directed by Corporate Training Leaders.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of residential mortgage banking laws, originations, and operations processes.
• Meticulous attention to detail.
• Project management skills are preferred.
• Technological proficiency should include Zoom, Microsoft Office products including Outlook, PowerPoint, Word, Excel, Co-pilot and Teams, ChatGPT and SharePoint. Ability to learn and use internal systems as needed.
• Strong analytical and problem-solving abilities.
• Flexibility to adapt to changing business needs and technologies.
• Strong verbal and written communication skills.
• Strong time management skills with the ability to work independently, prioritize tasks effectively, and self-motivate in a dynamic environment.
• Ability to work collaboratively with training team and business partners.
• Must provide a positive and professional example to trainees.
• Lead engaging training sessions through in-person Instructor-Led Training (ILT) and Virtual Instructor-Led Training (vILT), driving learner participation and knowledge retention in one-on-one and group settings.
• Interpersonal skills to collaborate and work effectively in a team environment and maintain a professional and positive manner.
• Knowledge of adult learning principles.
• Willingness and ability to travel locally and out-of-state (up to 25% as needed), including overnight stays when needed.

Education and/or Experience:

• A Bachelor’s degree in business, education, human resources, or related field.
• One (1) + year proven work experience in corporate training is preferred.
• Two (2) + years’ experience in residential mortgage lending and/or industry related experience.
• Experience with Learning management systems and e-learning authoring tools preferred.

Certificates, Licenses, Registrations:

None required at time of hire; must have the ability to study for, take, and pass the NMLS S.A.F.E. exam.

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Work Arrangement: Hybrid