TN Visa Service Operations Manager Jobs
Service Operations Manager roles qualify for TN visa sponsorship under the USMCA Management Consultant category when the position involves systems analysis, process improvement, or organizational efficiency functions. Canadian citizens can apply at the port of entry with no cap concerns. Mexican citizens need a consular appointment. A qualifying job offer is required before you apply.
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Get Access To All JobsBuild your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities With outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What you will do:
Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth.
How you will do it:
- Set and monitor goals for overall team growth and profitability.
- Lead the efforts of the Service Team to ensure productivity, consistency and quality.
- Respond and assist with the closure of warranty-related issues.
- Manage customer relationships and drive issue resolution.
- Assist with monthly forecasting and management of overhead accounts.
- Maintain optimum team staffing levels through labor forecasting, planning, and management.
- Recruit, hire and retain team staff.
- Work with direct reports and Team Technical Leads to create effective development performance plans.
- Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports.
- Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.
- Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.
- Take responsibility for safety performance and program compliance.
- Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.
- Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.
What we look for:
As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority.
Required Qualifications:
- College degree or equivalent combination of education and experience.
- A minimum of 10 years’ experience in the HVAC field.
Preferred Skills/Education/Experience:
- Bachelor’s in a technical field.
- 5 years of supervisory experience and 1-2 years related site coordination and project management experience.
- 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
- Experience using service management software and financial accounting systems.
- Excellent verbal and written communication skills.
- Strong computer skills in a Microsoft Office environment.
- Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.
HIRING SALARY RANGE: $89,400-134,250 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities With outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What you will do:
Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth.
How you will do it:
- Set and monitor goals for overall team growth and profitability.
- Lead the efforts of the Service Team to ensure productivity, consistency and quality.
- Respond and assist with the closure of warranty-related issues.
- Manage customer relationships and drive issue resolution.
- Assist with monthly forecasting and management of overhead accounts.
- Maintain optimum team staffing levels through labor forecasting, planning, and management.
- Recruit, hire and retain team staff.
- Work with direct reports and Team Technical Leads to create effective development performance plans.
- Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports.
- Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.
- Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.
- Take responsibility for safety performance and program compliance.
- Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.
- Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.
What we look for:
As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority.
Required Qualifications:
- College degree or equivalent combination of education and experience.
- A minimum of 10 years’ experience in the HVAC field.
Preferred Skills/Education/Experience:
- Bachelor’s in a technical field.
- 5 years of supervisory experience and 1-2 years related site coordination and project management experience.
- 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
- Experience using service management software and financial accounting systems.
- Excellent verbal and written communication skills.
- Strong computer skills in a Microsoft Office environment.
- Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.
HIRING SALARY RANGE: $89,400-134,250 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.
See all 2,232+ Service Operations Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Operations Manager roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Service Operations Manager
Match your credentials to USMCA categories
TN eligibility for Service Operations Manager roles depends on fitting an approved USMCA occupation, typically Management Consultant. Your degree field must align with the operational or analytical functions in the job offer, not just your job title.
Translate your experience into qualifying functions
Job descriptions that emphasize process redesign, cross-functional efficiency, or service delivery optimization map more cleanly to TN criteria than titles alone. Ask your employer to reframe the offer letter around analytical and consultative duties rather than supervisory headcount.
Target employers experienced with visa sponsorship
Multinational firms in logistics, healthcare operations, and technology services frequently sponsor work visas and have HR teams experienced with visa processes. Focusing your search on employers with recent visa filings means you'll spend less time educating hiring managers about TN requirements and the streamlined Canadian border presentation or Mexican consulate application process.
Use Migrate Mate to find sponsoring employers faster
Searching broadly wastes time on employers who won't sponsor. Migrate Mate filters Service Operations Manager roles by recent visa filings, so you're applying to employers already experienced with sponsoring international talent and familiar with work visa processes.
Prepare a complete TN package before the offer closes
Canadian citizens can be approved at a U.S. port of entry the same day, but only with a fully assembled package: degree credentials, the employer's detailed support letter, and evidence tying your role to a USMCA occupation category. A missing document means a secondary inspection or denial.
Clarify the support letter scope with your employer
CBP officers adjudicate TN petitions on the spot for Canadians. The employer support letter must specify the consulting or analytical nature of the work, your anticipated duration, and your compensation structure. Vague letters are the most common reason for port-of-entry delays.
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Find Service Operations Manager JobsService Operations Manager TN Visa: Frequently Asked Questions
Does a Service Operations Manager role qualify for a TN visa?
It can, but the classification depends on how the role is defined, not the title alone. Most Service Operations Manager positions qualify under the Management Consultant USMCA category when the core duties involve process analysis, operational efficiency, or systems improvement. Roles that are primarily supervisory without an analytical component face a higher risk of denial. Your employer's support letter must frame the position in terms of the qualifying functions.
How does the TN visa compare to H-1B for this role?
The TN visa has no annual lottery and no numerical cap for Canadian citizens, which means you can apply and receive approval at a U.S. port of entry without waiting for a draw. H-1B requires a cap-subject petition filed in April for an October start date, with no guaranteed selection. For Service Operations Manager roles that fit the USMCA Management Consultant category, TN is faster and more predictable. Mexican citizens face a separate TN allocation but still avoid the H-1B lottery entirely.
What documents do I need from my employer before applying?
You need a detailed support letter on company letterhead that states your job title, a description of the analytical or consulting duties you'll perform, your start date, the duration of employment, and your credentials. The letter should explicitly reference the USMCA Management Consultant category. CBP officers reviewing TN applications at the border rely heavily on this letter, so vague or generic offer letters are a common source of delays or denials.
How can I find Service Operations Manager jobs that offer TN sponsorship?
Most job postings don't explicitly advertise TN sponsorship, which makes it hard to filter by eligibility. Migrate Mate is built specifically for Canadian and Mexican professionals and surfaces roles where employers have a documented history of TN sponsorship. Searching there means you're spending time on employers who already understand the process rather than introducing it to them from scratch.
Can I switch employers while on a TN visa in a Service Operations Manager role?
Yes, but your TN status is tied to your current employer and role. If you change jobs, you need a new TN authorization before starting with the new employer. For Canadian citizens, that means a new port-of-entry application or a change of status filed with USCIS. You cannot simply transfer a TN petition the way H-1B portability rules allow under AC21. Plan for a gap in authorization and coordinate timing with your new employer before resigning.
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