User Support Analyst Internships
User support analyst internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working support analysts, and, at many employers, a path toward a full-time offer. Openings are concentrated across {{top_industries_phrase}}, with Metropolitan Transportation Authority, MACtac, and C Spire among the employers posting roles now.
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Job Requisition ID: 2559
Posting Start Date: 11/5/26
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
- Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
- Provide Level 1 technical assistance to end users through walk-up and other support channels.
- Assist End User Support technicians with troubleshooting more complex technical issues.
- Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
- Assist with new-hire hardware and software setup and employee technology onboarding.
- Support Microsoft 365 applications across Windows, macOS, and iOS.
- Assist with device, network connectivity, and general technical issues.
- Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
- Assist with onsite IT support for meetings and other business activities.
- Work with local and remote IT support teams to help resolve user issues.
- Provide friendly, professional customer service to employees seeking technical assistance.
- Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
- Help maintain accurate information related to IT equipment and support activities.
- Participate in IT projects and other End User Support initiatives as assigned.
- Learn and follow established IT support processes, procedures, and service expectations.
- Currently pursuing an undergraduate or graduate degree at an accredited university.
- Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic understanding of Windows, macOS, and iOS operating systems.
- Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Strong interest in learning technical troubleshooting and enterprise IT support.
- Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
- Strong customer service and interpersonal skills.
- Good written and verbal communication skills.
- Ability to communicate technical information in a clear, user-friendly manner.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn new technologies, tools, and support processes.
Salary Range:
USD$17.23 – USD$58.15
Apply now
Job Requisition ID: 2559
Posting Start Date: 11/5/26
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
- Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
- Provide Level 1 technical assistance to end users through walk-up and other support channels.
- Assist End User Support technicians with troubleshooting more complex technical issues.
- Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
- Assist with new-hire hardware and software setup and employee technology onboarding.
- Support Microsoft 365 applications across Windows, macOS, and iOS.
- Assist with device, network connectivity, and general technical issues.
- Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
- Assist with onsite IT support for meetings and other business activities.
- Work with local and remote IT support teams to help resolve user issues.
- Provide friendly, professional customer service to employees seeking technical assistance.
- Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
- Help maintain accurate information related to IT equipment and support activities.
- Participate in IT projects and other End User Support initiatives as assigned.
- Learn and follow established IT support processes, procedures, and service expectations.
- Currently pursuing an undergraduate or graduate degree at an accredited university.
- Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic understanding of Windows, macOS, and iOS operating systems.
- Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Strong interest in learning technical troubleshooting and enterprise IT support.
- Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
- Strong customer service and interpersonal skills.
- Good written and verbal communication skills.
- Ability to communicate technical information in a clear, user-friendly manner.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn new technologies, tools, and support processes.
Salary Range:
USD$17.23 – USD$58.15
Apply now
User Support Analyst Internship Market
Who's Hiring
Tips for Your User Support Analyst Internship Search
Apply earlier than you think necessary
Large employers open summer user support analyst intern applications the preceding fall, sometimes as early as August or September. Smaller companies and co-op programs post closer to start dates, so openings appear year-round. Check listings regularly and treat fall as the start of your search, not winter.
Build a portfolio before you apply
Hiring teams for user support analyst intern roles expect limited work history and look for proof of skill instead. Document two or three projects that show real diagnostic or troubleshooting work, name the tools you used, and link to the output, a published help-desk walkthrough, a support case study, or a scripted resolution workflow gives recruiters something concrete to review.
Work your campus network alongside direct applications
Campus career fairs surface structured intern programs tied to your university, and recruiters there often move faster for students they meet in person. Professors and career center staff frequently know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside campus activity widens the pool you can reach.
Practice the actual user support analyst intern screen out loud
User support analyst intern interviews typically involve a scenario-based technical screen where you walk through diagnosing a system or user issue step by step. Practice explaining your reasoning aloud, not just arriving at an answer, because interviewers weigh how you think through a problem as much as the final resolution you reach.
Target structured internship pipelines early
Larger employers in technology and enterprise software run cohort-based user support analyst intern programs designed to train people new to the field. These programs recruit early, fill fast, and often include dedicated onboarding and mentorship tracks. Identify the ones that match your target industry and apply in the first wave of their recruiting cycle.
Set your work-type filter before you start
On-site roles are 100% of the user support analyst internships listed here. Decide what you can realistically commit to before you start applying, then filter by location and work type so you spend time only on roles you can actually accept.
User Support Analyst Internships: Frequently Asked Questions
How do I get a user support analyst internship?
Lead with coursework and personal projects rather than work history, hiring teams expect limited experience at the intern level. For user support analyst candidates, a documented troubleshooting portfolio or help-desk simulation project gives recruiters something concrete to assess. Apply directly to open roles and attend campus career fairs, where recruiters often move faster for students they meet in person.
Can a user support analyst internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it for user support analyst interns is performance on real tickets and projects, available headcount on the team, and how early you signal interest in returning. Position yourself by delivering consistently and asking about full-time opportunities before the internship ends, without counting on a specific outcome.
When should I apply for user support analyst internships?
Earlier than most candidates expect. Large employers recruit summer interns the preceding fall, so applications open months before the start date. Smaller companies and co-op programs post much closer to when the role begins, which means user support analyst internship openings appear year-round. Checking listings regularly lets you catch both early cohort deadlines and late-cycle postings.
Are user support analyst internships paid?
Most professional user support analyst internships in the U.S. are paid. Compensation varies by company size, industry, and location, so there is no single standard. Where an employer discloses pay, the listing will show it. Unpaid internships exist but are uncommon at established technology, healthcare, and corporate employers recruiting for user support analyst roles.
What should a user support analyst internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that show the tools you used and link to the actual work, for user support analyst candidates, that means a linked help-desk simulation, a published troubleshooting guide, or a case study walking through how you diagnosed and resolved a technical issue. Add relevant coursework and keep the resume to one page.
Are there remote user support analyst internships?
Yes. Remote and hybrid roles make up 0% of the user support analyst internship listings here, with the rest on-site. Remote cohorts fill quickly once posted, so apply early and filter by work type to see them before they close.
Can international students get user support analyst internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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