Human Resources Manager Visa Sponsorship Jobs in Alaska

INTRODUCTION

Alaska Marine Trucking is looking to hire energetic, adventurous, and hard-working individuals like you to join our team! We offer competitive wages, paid time off, medical, dental, vision and prescription benefits, a 401k, and plenty of opportunities to grow personally and professionally. If you are looking for an exciting and fast-paced career that is both challenging and rewarding, Alaska Marine Trucking is where you want to be!

Alaska Marine Trucking provides and manages local freight distribution services in Alaska which include loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.

We currently have an opening for a Customer Service Manager in Juneau, Alaska. This is a Full-Time position which offers family friendly benefits, a competitive pay package and professional growth.

Currently, our benefit package includes:

• Paid time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
• Paid Holidays – 8 paid holidays a year in addition to PTO
• Health Insurance – medical, dental and vision with low employee contributions
• Health Insurance for your family – we also contribute to medical, dental and vision for your family.
• 401(k) – with company match + additional annual retirement contribution.
• Tuition Reimbursement
• Employee Assistance Program
• Life Insurance and AD&D – we pay at no cost to you.
• Long term disability – we pay at no cost to you.
• Opportunities for internal promotions/career advancement

Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.

SUMMARY:

The Customer Service Manager is responsible for maintaining a constant focus on safety, improving yard operations and customer service efficiency, fostering a positive work culture, and coordinating staffing and training. This role involves collaborating with other departments to enhance processes, supervising administrative activities, handling payroll and performance reviews, ensuring accurate freight handling and documentation, resolving discrepancies, managing financial records, and being physically present daily to support high service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned to support the department or other departments as time allows.

• Safety is Lynden’s first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
• Core responsibilities may include the betterment of receiving in yard operations and customer service to ensure efficiency and accuracy expectations are being met.
• Work to communicate and improve company culture and work conditions.
• Works to analyze job requirements and working conditions of customer service personnel to initiate changes that increase efficiency and quality of service to customers.
• Embrace AMT’s customer service goals and coordinates employee staffing and activities with other Lynden Customer Service Managers to ensure proper training, staffing levels and degree of experience at the Juneau location.
• Works with other departments and supervisors of the company to initiate improvements to our processes and service. Investigate and reports to management improved customer service programs, processes or tools in order to increase efficiency or enhance service.
• Coordinates and supervises the activities within the Customer Service Administration offices. Analyzes and resolves work problems or assists workers in solving work problems. Initiates or suggests plans to motivate workers.
• Processes employee payroll hours. Maintains all required records. Creates written job performance reviews of subordinates.
• Communicates and coordinates with other departments and contractors to plan, document and receive freight while maintaining efficiency and high customer service standards. Monitors customer’s specific requirements, including, but not limited to, freight receiving schedules, documentation needs, special handling needs, inbound and outbound equipment tracking, and hazardous documentation.
• Compiles and provides customized freight and unit manifests to customer as requested. Responds to customer questions, concerns and service requirements.
• Oversees the processing of Bills of Lading, reviews for accuracy and required purchase order documentation, barge documentation and truck and barge dispatching. Performs or oversees the performance of destination functions including voyage arrival and studding of equipment.
• Investigates and resolves discrepancies involving over, short, or damaged freight.
• Collects payment and processes information involving bank deposits and account receivable records.
• Daily physical presence is required.

SUPERVISORY RESPONSIBILITIES:

Directly supervise employees in Customer Service Juneau office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Attendance and timeliness are essential functions of this position. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

High school diploma or general education degree (GED).

LANGUAGE AND SKILLS:

Must have the ability to read and interpret documents such as tariffs, procedure manuals, employee and safety manuals; ability to read, write, and interpret routine reports and correspondence; ability to communicate effectively with customers, contractors, vendors, managers, and other employees of the organization.

Must have a working knowledge of Windows 2000, Word, Outlook, and Excel programs.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide two-digit numbers.

REASONING ABILITY:

Ability to understand detailed written and oral instructions; ability to prioritize and problem-solve in time/safety-sensitive situations.

Ability to organize and follow through to completion projects and tasks assigned or assumed; ability to provide objective and decisive action(s) necessary to resolve any/all issues with minimal disruption to operational performance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly required to sit, stand, walk, talk and hear while communicating with customers, drivers and co-workers during the normal course of daily activities; the employee is occasionally required to stoop, kneel, or crouch.
• The employee is frequently required to use hands and fingers on the keyboard and operate a variety of office machines.
• The employee must regularly lift and/or move up to 10-pound objects and is occasionally required to lift as much as 25 pounds of paper products, office machines, and other objects commonly associated with an office environment.
• The employee is regularly required to hear, speak, and listen while communicating with telephones, radios, and in person with customers and coworkers.
• The employee is occasionally required to climb or balance and stoop, kneel or crouch around equipment and facilities.
• Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

This position may travel for short periods of time (one to two weeks) in outside weather conditions, including incremental Arctic conditions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.

The noise level in this work environment is usually moderate.

PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.

At Alaska Marine Trucking, we are proud to be an equal opportunity employer and are committed to an environment of mutual respect, diversity and inclusion. All qualified applicants will be considered.