Insurance H-1B1 Singapore Sponsorship Jobs in Florida
Insurance H-1B1 Singapore sponsorship jobs in Florida are concentrated in major financial centers like Jacksonville, Tampa, and Miami, where carriers such as Allstate, Chubb, and Brown & Brown maintain significant operations. Singapore nationals in actuarial science, underwriting, and risk management find Florida's large reinsurance and specialty insurance sector offers consistent demand for specialty occupation roles.
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Requisition ID
95098
Department
NYL Direct
Job Function
NYL Direct
Location
Tampa,Florida,United States
Role Location Designation
Hybrid - 3 days per week
Location Designation: Hybrid - 3 days per week
Business Unit Overview:
At New York Life Direct, you’ll be joining the nation’s #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP members. Your work will help more Americans achieve greater financial security and peace of mind.
Role Overview:
The Corporate Vice President leads the IVR Technology function and provides strategic and operational oversight of the telephony platforms, tools, and customer experiences that support the Direct business. This leader manages a team of technical resources responsible for voice support, issue resolution, roadmap execution, governance prioritization, and delivery of enhanced servicing capabilities. The role requires close partnership across Enterprise Technology, Direct IT, and business stakeholders to translate business and technical needs into actionable work, monitor performance and customer experience metrics, support critical production situations, and advance reliable, future-ready voice technology solutions that improve operational efficiency and business outcomes.
What You’ll Do:
- Lead a team of technical resources responsible for administering, maintaining, and enhancing telephony platforms and customer experiences.
- Oversee day-to-day voice support, including issue investigation, resolution, and operational follow-through.
- Advance the telephony roadmap through analysis, prioritization, and implementation of new and enhanced servicing functionality.
- Represent Direct priorities and sequencing through the telephony governance process.
- Lead medium-complexity initiatives from planning through execution, ensuring alignment with business priorities and delivery objectives.
- Monitor metrics that assess business impact, system performance, and customer experience.
- Evaluate production issues by listening to calls, reviewing data inputs, and validating the customer experience.
- Make timely, informed decisions that support initiative success and minimize operational impact to Direct.
- Develop clear, actionable work requests that translate telephony priorities into executable technology work.
- Support critical production situations that impact business operations and customer servicing.
What You’ll Bring:
This role requires an influential, collaborative leader with strong business acumen, intellectual curiosity, and a growth mindset. The successful candidate will operate effectively across organizational boundaries, align stakeholders around shared priorities, thrive in a fast-paced environment, and help evolve the IVR Technology team toward a future-ready operating model that supports the Direct business.
Required Skills:
- Bachelor’s degree in business, technology, or a related discipline; equivalent experience will also be considered
- At least five years of experience in telephony support or a related technical discipline
- Proven success implementing voice technology solutions that support business operations and customer experience
- Strong communication skills, including the ability to translate complex technical terminology into clear, accessible messages for all levels of the organization
- Knowledge of how call centers use telephony tools to support customer interactions and servicing outcomes
- Strong understanding of development concepts and SDLC methodologies
- Experience with IVR technologies, including DTMF, natural language, Computer Telephony Integration, voice recording, and operational analytics
- Experience with voice technology tools such as Amazon Connect, Nuance, Cisco, Finesse, CUIC, and Verint
- Experience with inbound and outbound dialer capabilities
- Experience with scheduled and courtesy callback capabilities
- Experience composing clear, customer-centered IVR messaging
- Strong business acumen and ability to connect technology decisions to operational outcomes
- Demonstrated leadership and influence skills that advance business initiatives, operational efficiency, and measurable outcomes
- Experience contributing to mid- and long-term department and enterprise strategy
- Technical knowledge of telephony tools and resources, ability to develop SQL queries, and intermediate proficiency in Microsoft Office, including Word, Excel, and PowerPoint
Preferred Skills:
- Knowledge of the NYL Direct business or operational understanding of the life insurance business
- Experience with Agile practices and delivery methodologies
- Experience developing or implementing AI-enabled tools in a corporate setting to advance automation and efficiency
Pay Transparency
Salary Range: $120,000-$150,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Job Requisition ID: 95098
Job Description
Requisition ID
95098
Department
NYL Direct
Job Function
NYL Direct
Location
Tampa,Florida,United States
Role Location Designation
Hybrid - 3 days per week
Location Designation: Hybrid - 3 days per week
Business Unit Overview:
At New York Life Direct, you’ll be joining the nation’s #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP members. Your work will help more Americans achieve greater financial security and peace of mind.
Role Overview:
The Corporate Vice President leads the IVR Technology function and provides strategic and operational oversight of the telephony platforms, tools, and customer experiences that support the Direct business. This leader manages a team of technical resources responsible for voice support, issue resolution, roadmap execution, governance prioritization, and delivery of enhanced servicing capabilities. The role requires close partnership across Enterprise Technology, Direct IT, and business stakeholders to translate business and technical needs into actionable work, monitor performance and customer experience metrics, support critical production situations, and advance reliable, future-ready voice technology solutions that improve operational efficiency and business outcomes.
What You’ll Do:
- Lead a team of technical resources responsible for administering, maintaining, and enhancing telephony platforms and customer experiences.
- Oversee day-to-day voice support, including issue investigation, resolution, and operational follow-through.
- Advance the telephony roadmap through analysis, prioritization, and implementation of new and enhanced servicing functionality.
- Represent Direct priorities and sequencing through the telephony governance process.
- Lead medium-complexity initiatives from planning through execution, ensuring alignment with business priorities and delivery objectives.
- Monitor metrics that assess business impact, system performance, and customer experience.
- Evaluate production issues by listening to calls, reviewing data inputs, and validating the customer experience.
- Make timely, informed decisions that support initiative success and minimize operational impact to Direct.
- Develop clear, actionable work requests that translate telephony priorities into executable technology work.
- Support critical production situations that impact business operations and customer servicing.
What You’ll Bring:
This role requires an influential, collaborative leader with strong business acumen, intellectual curiosity, and a growth mindset. The successful candidate will operate effectively across organizational boundaries, align stakeholders around shared priorities, thrive in a fast-paced environment, and help evolve the IVR Technology team toward a future-ready operating model that supports the Direct business.
Required Skills:
- Bachelor’s degree in business, technology, or a related discipline; equivalent experience will also be considered
- At least five years of experience in telephony support or a related technical discipline
- Proven success implementing voice technology solutions that support business operations and customer experience
- Strong communication skills, including the ability to translate complex technical terminology into clear, accessible messages for all levels of the organization
- Knowledge of how call centers use telephony tools to support customer interactions and servicing outcomes
- Strong understanding of development concepts and SDLC methodologies
- Experience with IVR technologies, including DTMF, natural language, Computer Telephony Integration, voice recording, and operational analytics
- Experience with voice technology tools such as Amazon Connect, Nuance, Cisco, Finesse, CUIC, and Verint
- Experience with inbound and outbound dialer capabilities
- Experience with scheduled and courtesy callback capabilities
- Experience composing clear, customer-centered IVR messaging
- Strong business acumen and ability to connect technology decisions to operational outcomes
- Demonstrated leadership and influence skills that advance business initiatives, operational efficiency, and measurable outcomes
- Experience contributing to mid- and long-term department and enterprise strategy
- Technical knowledge of telephony tools and resources, ability to develop SQL queries, and intermediate proficiency in Microsoft Office, including Word, Excel, and PowerPoint
Preferred Skills:
- Knowledge of the NYL Direct business or operational understanding of the life insurance business
- Experience with Agile practices and delivery methodologies
- Experience developing or implementing AI-enabled tools in a corporate setting to advance automation and efficiency
Pay Transparency
Salary Range: $120,000-$150,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Job Requisition ID: 95098
H-1B1 Singapore Insurance Job Roles in Florida
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Search Insurance Jobs in FloridaInsurance H-1B1 Singapore Sponsorship Jobs in Florida: Frequently Asked Questions
Which insurance companies in Florida sponsor H-1B1 Singapore visas?
Florida-based and nationally operating insurers with a significant presence in the state have filed H-1B1 visa Labor Condition Applications for insurance roles. Companies including Brown & Brown, Demotech, Heritage Insurance Holdings, and large national carriers like Chubb and Zurich have sponsored specialty occupation positions in Florida. Sponsorship activity varies by year and role, so reviewing OFLC Labor Condition Application disclosure data is the most reliable way to confirm current filing history.
Which Florida cities have the most insurance H-1B1 Singapore sponsorship jobs?
Jacksonville leads Florida for insurance employment overall, hosting major carrier headquarters and back-office operations. Tampa and St. Petersburg form a strong secondary hub, particularly for specialty and surplus lines insurance. Miami attracts international reinsurance and risk management roles tied to Latin American and Caribbean business. Orlando also has a growing cluster of insurtech and regional carrier offices that post specialty occupation positions suitable for H-1B1 Singapore applicants.
What types of insurance roles typically qualify for H-1B1 Singapore sponsorship?
H-1B1 Singapore sponsorship applies to specialty occupations requiring at least a bachelor's degree in a directly related field. In the insurance industry, qualifying roles commonly include actuary, underwriter, risk analyst, data scientist, financial analyst, and compliance officer. Roles that accept any general degree or do not require a specific field of study are less likely to meet the specialty occupation standard that USCIS applies to H-1B1 applications.
How do I find insurance H-1B1 Singapore sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa type and state, so you can search for insurance roles in Florida where employers have a verified H-1B1 Singapore sponsorship history. This saves time compared to reviewing individual employer websites or manually searching OFLC disclosure data. Focusing your search on carriers and brokerages with confirmed LCA filings in Florida's insurance sector gives you the strongest starting point for outreach.
Are there Florida-specific considerations for H-1B1 Singapore sponsorship in insurance?
Florida's insurance market has unique characteristics that affect hiring. The state's exposure to hurricane and catastrophe risk drives strong demand for actuaries and catastrophe modelers, roles that frequently qualify as specialty occupations. Florida also has a concentrated surplus lines and reinsurance sector, particularly in Miami, which tends to hire internationally experienced risk professionals. Employers in Florida's heavily regulated insurance market often have established HR and legal processes for managing specialty occupation sponsorships.
What is the prevailing wage for H-1B1 Singapore insurance jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.