Patient Service Specialist Visa Sponsorship Jobs in Georgia
Patient service specialist visa sponsorship jobs in Georgia are concentrated in the Atlanta metro, anchored by major health systems like Emory Healthcare, Piedmont Health, and WellStar Health System. Grady Memorial Hospital and Children's Healthcare of Atlanta also hire for these roles. Augusta's medical corridor, driven by AU Health, adds further opportunity statewide.
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Get Access To All JobsINTRODUCTION
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
JOB TYPE
On Site
JOB SUMMARY
The Patient Services Representative - Tier 1 plays a critical role in providing patients, and families with exceptional guidance and support for ZOLL Itamar WatchPAT Direct products and services by phone, email and other channels guaranteeing prompt and precise resolutions.
ESSENTIAL FUNCTIONS
- Manage a large volume of outbound and Inbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify patients’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Confirm all patients receive at least 1 phone call after the device is shipped (Priority Calls) daily.
- Reply to emails, and text inquiries from patients, and internal business units (Account Services team, Customer Support, Account Managers, etc.)
- Assist in tracking patients and devices in Salesforce and other applications.
- Identify issues that would cause delays in material delivery, communicate internally and with patients to resolve such issues, and satisfy patient’s delivery requirements.
- Escalate special inquiries to the Account Manager (device lost in the mail, the patient is not home, wrong address, etc.)
- Report to the Sr. Specialist or Supervisor if any issues arise that need escalation.
- Perform other duties and tasks as assigned.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- HS Diploma or equivalent required.
- Data entry accuracy and detailed oriented.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong customer service skills.
- Must be able to communicate always effectively & maintain professional conduct, with excellent written & verbal communication skills.
- Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision.
- Basic knowledge of MS Office Suite, and Salesforce.
TRAVEL REQUIREMENTS
This position does not include travel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
COMPENSATION
- The hourly pay rate for this position is: $22.00 to $22.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
INTRODUCTION
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
JOB TYPE
On Site
JOB SUMMARY
The Patient Services Representative - Tier 1 plays a critical role in providing patients, and families with exceptional guidance and support for ZOLL Itamar WatchPAT Direct products and services by phone, email and other channels guaranteeing prompt and precise resolutions.
ESSENTIAL FUNCTIONS
- Manage a large volume of outbound and Inbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify patients’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Confirm all patients receive at least 1 phone call after the device is shipped (Priority Calls) daily.
- Reply to emails, and text inquiries from patients, and internal business units (Account Services team, Customer Support, Account Managers, etc.)
- Assist in tracking patients and devices in Salesforce and other applications.
- Identify issues that would cause delays in material delivery, communicate internally and with patients to resolve such issues, and satisfy patient’s delivery requirements.
- Escalate special inquiries to the Account Manager (device lost in the mail, the patient is not home, wrong address, etc.)
- Report to the Sr. Specialist or Supervisor if any issues arise that need escalation.
- Perform other duties and tasks as assigned.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- HS Diploma or equivalent required.
- Data entry accuracy and detailed oriented.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong customer service skills.
- Must be able to communicate always effectively & maintain professional conduct, with excellent written & verbal communication skills.
- Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision.
- Basic knowledge of MS Office Suite, and Salesforce.
TRAVEL REQUIREMENTS
This position does not include travel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
COMPENSATION
- The hourly pay rate for this position is: $22.00 to $22.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Patient Service Specialist Job Roles in Georgia
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Search Patient Service Specialist Jobs in GeorgiaPatient Service Specialist Jobs in Georgia: Frequently Asked Questions
Which companies sponsor visas for patient service specialists in Georgia?
Emory Healthcare, WellStar Health System, Piedmont Health, Grady Memorial Hospital, and Children's Healthcare of Atlanta are among the larger Georgia health systems with established HR infrastructure for visa sponsorship. AU Health in Augusta and Navicent Health in Macon also hire for patient-facing administrative roles. Larger systems are more likely to have dedicated immigration support than smaller community clinics.
Which visa types are most common for patient service specialist roles in Georgia?
Patient service specialist roles typically fall under administrative or healthcare support classifications. The H-1B is the most common employer-sponsored work visa, though it requires the role to qualify as a specialty occupation, which can be harder to establish for administrative positions. TN visas apply to Canadian and Mexican nationals in specific healthcare-adjacent categories. Some candidates also transition through OPT or STEM OPT extensions before pursuing H-1B sponsorship.
Which cities in Georgia have the most patient service specialist sponsorship jobs?
Atlanta accounts for the largest share of patient service specialist openings in Georgia, given the density of hospital systems and outpatient facilities across Fulton, DeKalb, Cobb, and Gwinnett counties. Augusta is the second-strongest market, driven by AU Health and its affiliated practices. Savannah and Macon have smaller but active healthcare hiring markets worth monitoring for candidates open to relocating outside metro Atlanta.
How to find patient service specialist visa sponsorship jobs in Georgia?
Migrate Mate is built specifically for international candidates seeking visa sponsorship roles, including patient service specialist positions in Georgia. You can filter by role and state to surface employers with active sponsorship history in the Atlanta metro, Augusta, and beyond. This removes the guesswork of identifying which Georgia health systems are realistically open to sponsoring international hires for administrative and patient-facing roles.
Are there state-specific considerations for patient service specialist hiring in Georgia?
Georgia's healthcare sector has expanded significantly with the growth of Emory's academic medical network and the continued buildout of WellStar's regional footprint. Georgia State University and Emory University graduate programs supply a pipeline of candidates familiar with U.S. healthcare administration standards, which affects competition for these roles. Employers sponsoring patient service specialists in Georgia must meet DOL prevailing wage requirements, which are benchmarked to the Atlanta-Sandy Springs-Roswell or Augusta metropolitan statistical areas depending on the work location.
What is the prevailing wage for sponsored patient service specialist jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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