Technical Manager Visa Sponsorship Jobs in Georgia
Georgia's technical manager job market is anchored by Atlanta's expanding technology corridor, with major employers including NCR Voyix, Cox Enterprises, and Delta Air Lines regularly sponsoring international talent. The state's fintech, logistics, and cloud infrastructure sectors generate consistent demand for technical managers, with additional opportunities in Alpharetta's financial technology hub and Savannah's growing port-adjacent supply chain operations.
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Get Access To All JobsINTRODUCTION
Once EasyWMS has been implemented and the project is completed, customers need ongoing support to ensure the system continues to operate reliably and provide value to their warehouse operations.
The Technical Account Manager (TAM) is responsible for supporting customers in three key areas:
- Customer Support: Help customers as they continue learning and using EasyWMS in their daily operations.
- Issue Resolution: Coordinate the investigation and resolution of software and system issues.
- Continuous Improvement: Gather customer feedback, identify recurring issues and improvement opportunities, and help translate them into actions that improve EasyWMS and the customer experience.
The TAM acts as the main communication link between the customer, the U.S. support team, and technical teams in Spain.
Responsibilities:
1. Customer Support & Incident Management
- Attend the Technical Support Hotline when customers need to speak directly with the Mecalux support team.
- Understand the customer's issue and ensure that a support ticket is properly created.
- Troubleshoot low-severity issues when possible.
- Escalate higher-severity issues to the appropriate technical team and ensure someone is actively working on the problem.
- Monitor open tickets and ensure issues are progressing according to the applicable SLA.
- Help prioritize issues based on their impact on warehouse operations.
- Conduct recurring meetings with customers to review open issues and their progress.
- Act as the main communication contact during high-priority incidents.
- Provide clear and timely updates to customers and internal stakeholders during active incidents.
- Maintain accurate records of incidents, root causes, and corrective actions.
- Coordinate communication between U.S. customers and technical resources in Spain to ensure clear and effective communication.
2. Technical Support Coordination
- Coordinate software patches, configuration changes, system updates, and other technical activities.
- Help investigate recurring software or service failures and identify their root causes.
- Identify process changes that can prevent issues from recurring or reduce their impact when they cannot be completely avoided.
- Follow up on corrective actions until they are fully implemented.
3. Change Request Management
- Manage the implementation of customer Change Requests.
- Coordinate the administrative process in SAP.
- Schedule work with internal technical teams and customers.
- Follow up on implementation progress.
- Evaluate the impact of changes after implementation.
4. Customer Relationship & Continuous Improvement
Through regular customer meetings, ticket analysis, and operational feedback:
- Monitor customer satisfaction with EasyWMS.
- Monitor customer satisfaction with the Remote Support service.
- Identify recurring issues and support trends.
- Identify opportunities to improve customer processes and the EasyWMS product.
- Gather customer feedback and translate it into actionable product improvement opportunities.
BASIC QUALIFICATIONS
- Bachelor's degree in Information Technology, Supply Chain, Business, Engineering, or a related field.
- English: At least C2 proficiency.
- Spanish: At least C2 proficiency.
- Good understanding of warehouse operations and distribution center processes.
- Professional communication skills, with a customer-focused mindset.
- Strong organizational and time-management skills with the ability to multi-task and problem-solve in high-pressure situations.
- Previous related experience is preferred.
- Previous exposure to WMS, ERP, or supply chain software is preferred.
- Knowledge of SQL and database troubleshooting is preferred.
- Previous exposure to Windows Server and Virtualized Server environments is preferred.
- ERP, APIs and middleware integrations is preferred.
- Previous exposure to ticketing systems such as Jira, Zendesk, or ServiceNow is preferred.
INTRODUCTION
Once EasyWMS has been implemented and the project is completed, customers need ongoing support to ensure the system continues to operate reliably and provide value to their warehouse operations.
The Technical Account Manager (TAM) is responsible for supporting customers in three key areas:
- Customer Support: Help customers as they continue learning and using EasyWMS in their daily operations.
- Issue Resolution: Coordinate the investigation and resolution of software and system issues.
- Continuous Improvement: Gather customer feedback, identify recurring issues and improvement opportunities, and help translate them into actions that improve EasyWMS and the customer experience.
The TAM acts as the main communication link between the customer, the U.S. support team, and technical teams in Spain.
Responsibilities:
1. Customer Support & Incident Management
- Attend the Technical Support Hotline when customers need to speak directly with the Mecalux support team.
- Understand the customer's issue and ensure that a support ticket is properly created.
- Troubleshoot low-severity issues when possible.
- Escalate higher-severity issues to the appropriate technical team and ensure someone is actively working on the problem.
- Monitor open tickets and ensure issues are progressing according to the applicable SLA.
- Help prioritize issues based on their impact on warehouse operations.
- Conduct recurring meetings with customers to review open issues and their progress.
- Act as the main communication contact during high-priority incidents.
- Provide clear and timely updates to customers and internal stakeholders during active incidents.
- Maintain accurate records of incidents, root causes, and corrective actions.
- Coordinate communication between U.S. customers and technical resources in Spain to ensure clear and effective communication.
2. Technical Support Coordination
- Coordinate software patches, configuration changes, system updates, and other technical activities.
- Help investigate recurring software or service failures and identify their root causes.
- Identify process changes that can prevent issues from recurring or reduce their impact when they cannot be completely avoided.
- Follow up on corrective actions until they are fully implemented.
3. Change Request Management
- Manage the implementation of customer Change Requests.
- Coordinate the administrative process in SAP.
- Schedule work with internal technical teams and customers.
- Follow up on implementation progress.
- Evaluate the impact of changes after implementation.
4. Customer Relationship & Continuous Improvement
Through regular customer meetings, ticket analysis, and operational feedback:
- Monitor customer satisfaction with EasyWMS.
- Monitor customer satisfaction with the Remote Support service.
- Identify recurring issues and support trends.
- Identify opportunities to improve customer processes and the EasyWMS product.
- Gather customer feedback and translate it into actionable product improvement opportunities.
BASIC QUALIFICATIONS
- Bachelor's degree in Information Technology, Supply Chain, Business, Engineering, or a related field.
- English: At least C2 proficiency.
- Spanish: At least C2 proficiency.
- Good understanding of warehouse operations and distribution center processes.
- Professional communication skills, with a customer-focused mindset.
- Strong organizational and time-management skills with the ability to multi-task and problem-solve in high-pressure situations.
- Previous related experience is preferred.
- Previous exposure to WMS, ERP, or supply chain software is preferred.
- Knowledge of SQL and database troubleshooting is preferred.
- Previous exposure to Windows Server and Virtualized Server environments is preferred.
- ERP, APIs and middleware integrations is preferred.
- Previous exposure to ticketing systems such as Jira, Zendesk, or ServiceNow is preferred.
Technical Manager Job Roles in Georgia
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Search Technical Manager Jobs in GeorgiaTechnical Manager Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for technical managers?
Georgia's largest technical manager visa sponsors include NCR Voyix, Cox Enterprises, Delta Air Lines, and Georgia-Pacific, along with major technology consultancies and financial services firms based in the Atlanta metro. Global System Integrators like Infosys and Wipro also maintain significant Georgia operations and have established histories of sponsoring technical managers through H-1B visa and L-1 visa petitions.
Which visa types are most common for technical manager roles in Georgia?
The H-1B is the most common visa for technical managers in Georgia, given that the role typically qualifies as a specialty occupation requiring a bachelor's degree or higher in a technical field. L-1A intracompany transferee visas are also common for technical managers moving within multinational companies into Georgia offices. Some candidates with exceptional records pursue O-1A classification.
Which cities in Georgia have the most technical manager sponsorship jobs?
Atlanta accounts for the large majority of technical manager sponsorship activity in Georgia, particularly in neighborhoods like Buckhead and Midtown and the surrounding suburbs. Alpharetta is a secondary hub with a concentrated cluster of fintech and cybersecurity employers. Savannah has seen growing demand tied to logistics and supply chain technology, and Augusta draws interest from healthcare technology and defense contracting sectors.
How to find technical manager visa sponsorship jobs in Georgia?
Migrate Mate is designed specifically for international candidates seeking visa sponsorship and filters technical manager roles by state, so you can search Georgia postings directly without sifting through positions that don't offer sponsorship. Migrate Mate's job board surfaces employers with verified sponsorship histories, which is particularly useful in Georgia's competitive Atlanta metro market where many postings do not specify visa support upfront.
Are there any Georgia-specific considerations for technical managers seeking visa sponsorship?
Georgia employers filing H-1B petitions for technical managers must meet Department of Labor prevailing wage requirements for the specific metropolitan statistical area, meaning wage levels differ between Atlanta, Savannah, and Augusta. Georgia Tech and Emory University produce a steady pipeline of technical talent that increases competition for sponsorship roles. Employers in Georgia's STEM-focused innovation districts, including the Atlanta Tech Village ecosystem, tend to have more developed sponsorship infrastructure than smaller regional employers.
What is the prevailing wage for sponsored technical manager jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.