Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Renewals Organization is a strategic pillar of Motorola Solutions’ Software division. Our mission is to protect and grow our recurring revenue by ensuring every customer successfully transitions into their next contract cycle. We don't just "process" renewals; we serve as data-driven consultants who maximize customer lifetime value. By leveraging advanced CRM analytics, we forecast trends, uncover expansion opportunities, and play a direct role in the retention, growth, and profitability of our software services.

The Renewal Specialist II is a high-impact, strategic role designed for a professional who thrives in high-volume environments that require navigating moderate to high complexity.

Job Description

The Renewal Sales Specialist II is responsible for managing the end-to-end renewal process for portfolios within the Motorola Solutions Command Center Software (CCSW) business. The ideal candidate will be a proactive, detail-oriented, and customer-focused individual with a strong understanding of Software as a Service (SaaS) sales and the ability to articulate the value of Motorola Solutions’ integrated workflow.

Responsibilities:

• Manage a designated portfolio of renewal contracts for CCSW, including but not limited to public safety software and mission-critical applications.
• Proactively monitor contract expiration dates and initiate renewal discussions with customers well in advance of the renewal deadline to ensure timely and effective renewal processes.
• Deploy advanced levers such as coterminous alignment, multi-year price locking, and portfolio consolidation to secure long-term recurring revenue (ARR).
• Prepare and deliver renewal quotes, contracts, and proposals in a timely and accurate manner.
• Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers.
• Serve as the point of contact for renewal-related inquiries from customers and channel partners.
• Collaborate with Account Executives and Customer Success Managers to ensure a cohesive and consistent customer experience throughout the entire lifecycle.
• Identify and qualify upsell opportunities for additional services during the renewal process.
• Understand the customer's strategic goals and operational challenges to effectively position additional solutions that can help them achieve their objectives.
• Maintain a rigorous renewal pipeline, providing leadership with high-integrity forecasts on retention, churn, and expansion.
• Generate and analyze reports on renewal and retention rates and provide insights on portfolio performance to management.
• Develop and maintain a deep understanding of Motorola's CCSW ecosystem, including features, benefits, and value propositions.
• Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines.

Qualifications:

• Bachelor's Degree with 3+ years of experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• OR 5+ years experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• Proven experience in a renewals, inside sales, or customer success role is highly desirable.
• Strong negotiation and closing skills with a proven track record of meeting or exceeding sales targets.
• Market Intelligence: Ability to speak fluently about software subscription models, cloud migrations, and industry-specific trends.
• Strong analytical and problem-solving abilities.

Location/Travel:

• Preferred candidates will reside in the United States
• Must be willing to travel 10-20%

Target Base Salary Range: $60,000 - $70,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelor's Degree with 3+ years of experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• OR 5+ years experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.