Service Operations Manager Visa Sponsorship Jobs in Indiana
Indiana's service operations manager roles span manufacturing hubs like Indianapolis and Fort Wayne, logistics corridors anchored by companies such as Eli Lilly, Cummins, and Salesforce's growing Midwest presence, and a healthcare sector centered on IU Health and Ascension. Employers here regularly file H-1B visa petitions for operations leadership talent with specialized systems or supply chain expertise.
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
HVAC Service Operations Manager
Johnson Controls is looking for an experienced HVAC Truck Based Service Manager to lead service customer account activity, drive labor and material growth, and support profitable execution for a diverse field team. In this role, you will help strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality.
Role Overview
You will own the day-to-day leadership of the service business for an assigned customer base, balancing operational execution, financial performance, and team development. The role requires a hands-on manager who can coordinate technicians and team leads, support customer satisfaction, and ensure work is delivered safely and consistently.
Key Responsibilities
- Lead service customer account activity for the team’s customer base, including Labor and Material growth and service execution.
- Set and monitor goals for gross margin delivery and overall profitability, including Planned Services Agreements and L&M work.
- Drive L&M growth through Technicians and Team Leads while supporting strong service delivery.
- Lead the resolution of warranty-related customer issues and other service execution concerns.
- Review and approve L&M quotations.
- Manage budgeting, forecasting, and accounts payable/receivable.
- Maintain fleet and tools inventory to support daily operations.
- Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service process.
- Support staffing plans by hiring, training, transitioning, and developing team members.
- Conduct formal performance reviews and manage day-to-day performance issues.
- Promote and maintain safety program compliance across the service team.
- Build strong customer relationships that support satisfaction, retention, and business growth.
How You Will Do It
- Take ownership of results with accountability, integrity, and a strong commitment to safety.
- Stay close to the work by understanding customer needs, removing obstacles, and keeping service execution focused on what matters most.
- Use data, clear communication, and practical problem-solving to improve margin, productivity, and service quality every day.
- Work as one team by building trust across technicians, team leads, customer service, and management, while valuing different perspectives.
- Balance people leadership with operational discipline so the team can deliver consistent results.
- Use audits, coaching, and follow-up to reinforce standards and strengthen performance.
- Partner with internal stakeholders to support scheduling and management needs for the service operation.
Qualifications
- Technical school training or equivalent experience in the HVAC or building controls industry.
- Three or more years of management experience in a similar service deliverable environment.
- Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
- Strong interpersonal, customer service, and negotiating skills.
- Demonstrated competence in written and verbal communication.
- Basic financial accounting experience.
- Demonstrated proficiency in MS Office products and a basic Windows environment.
- Passion for leading people in a diverse workforce that includes union and non-union employees.
Nice to Have
- Diploma in Electronic or Mechanical Systems.
- Five years of prior experience in the HVAC or building controls industry.
- Five or more years in a service management role directing a similar service deliverable team.
Why Join Us
We offer a competitive base salary and a comprehensive bonus program, along with three weeks of paid vacation in a calendar year, holidays, sick time, and three PTO days. You will also have access to a comprehensive benefits package including 401(k), medical, dental, and vision care available day one, plus extensive product and on-the-job/cross-training opportunities, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, scheduling and management support, and JCI employee discount programs through The Loop by Perk Spot. Company vehicle, tools, and equipment are provided to complete the work.
HIRING SALARY RANGE: $69,000-107,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
About us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
HVAC Service Operations Manager
Johnson Controls is looking for an experienced HVAC Truck Based Service Manager to lead service customer account activity, drive labor and material growth, and support profitable execution for a diverse field team. In this role, you will help strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality.
Role Overview
You will own the day-to-day leadership of the service business for an assigned customer base, balancing operational execution, financial performance, and team development. The role requires a hands-on manager who can coordinate technicians and team leads, support customer satisfaction, and ensure work is delivered safely and consistently.
Key Responsibilities
- Lead service customer account activity for the team’s customer base, including Labor and Material growth and service execution.
- Set and monitor goals for gross margin delivery and overall profitability, including Planned Services Agreements and L&M work.
- Drive L&M growth through Technicians and Team Leads while supporting strong service delivery.
- Lead the resolution of warranty-related customer issues and other service execution concerns.
- Review and approve L&M quotations.
- Manage budgeting, forecasting, and accounts payable/receivable.
- Maintain fleet and tools inventory to support daily operations.
- Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service process.
- Support staffing plans by hiring, training, transitioning, and developing team members.
- Conduct formal performance reviews and manage day-to-day performance issues.
- Promote and maintain safety program compliance across the service team.
- Build strong customer relationships that support satisfaction, retention, and business growth.
How You Will Do It
- Take ownership of results with accountability, integrity, and a strong commitment to safety.
- Stay close to the work by understanding customer needs, removing obstacles, and keeping service execution focused on what matters most.
- Use data, clear communication, and practical problem-solving to improve margin, productivity, and service quality every day.
- Work as one team by building trust across technicians, team leads, customer service, and management, while valuing different perspectives.
- Balance people leadership with operational discipline so the team can deliver consistent results.
- Use audits, coaching, and follow-up to reinforce standards and strengthen performance.
- Partner with internal stakeholders to support scheduling and management needs for the service operation.
Qualifications
- Technical school training or equivalent experience in the HVAC or building controls industry.
- Three or more years of management experience in a similar service deliverable environment.
- Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
- Strong interpersonal, customer service, and negotiating skills.
- Demonstrated competence in written and verbal communication.
- Basic financial accounting experience.
- Demonstrated proficiency in MS Office products and a basic Windows environment.
- Passion for leading people in a diverse workforce that includes union and non-union employees.
Nice to Have
- Diploma in Electronic or Mechanical Systems.
- Five years of prior experience in the HVAC or building controls industry.
- Five or more years in a service management role directing a similar service deliverable team.
Why Join Us
We offer a competitive base salary and a comprehensive bonus program, along with three weeks of paid vacation in a calendar year, holidays, sick time, and three PTO days. You will also have access to a comprehensive benefits package including 401(k), medical, dental, and vision care available day one, plus extensive product and on-the-job/cross-training opportunities, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, scheduling and management support, and JCI employee discount programs through The Loop by Perk Spot. Company vehicle, tools, and equipment are provided to complete the work.
HIRING SALARY RANGE: $69,000-107,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Service Operations Manager Job Roles in Indiana
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Search Service Operations Manager Jobs in IndianaService Operations Manager Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for service operations managers in Indiana?
Indiana employers with consistent H-1B sponsorship histories in operations leadership include Eli Lilly, Cummins, Salesforce, Roche Diagnostics, and Subaru of Indiana Automotive. Large healthcare systems such as IU Health and Ascension also file petitions for operations roles requiring specialized qualifications. Sponsorship patterns vary year to year, so reviewing Department of Labor LCA disclosure data gives the most current picture of active Indiana sponsors.
Which visa types are most common for service operations manager roles in Indiana?
The H-1B is the most common visa for service operations managers in Indiana, particularly for roles requiring a specialized degree in business, engineering, information systems, or supply chain management. Candidates with multinational employer relationships may qualify for the L-1A intracompany transferee visa if moving into a managerial capacity. Australian citizens have access to the E-3 visa as an alternative, and Canadian and Mexican nationals may qualify under TN visa status for qualifying management roles.
How to find service operations manager visa sponsorship jobs in Indiana?
Migrate Mate filters service operations manager roles in Indiana specifically by visa sponsorship willingness, saving you the work of screening hundreds of unsponsored postings. Because Indiana's operations hiring concentrates in Indianapolis, Fort Wayne, and Columbus, searching by those cities on Migrate Mate helps narrow results to employers actively filing petitions. Creating a profile also surfaces roles aligned with your visa category and experience level.
Which cities in Indiana have the most service operations manager sponsorship jobs?
Indianapolis accounts for the largest share of sponsored operations management roles in Indiana, driven by its concentration of life sciences, technology, and logistics employers. Fort Wayne supports manufacturing and distribution operations tied to automotive and industrial sectors. Columbus, home to Cummins's global headquarters, generates consistent demand for operations leaders. Bloomington and West Lafayette, anchored by Indiana University and Purdue University respectively, also produce sponsored roles in research operations and university services.
What state-specific factors should service operations manager candidates in Indiana know about sponsorship?
Indiana's manufacturing and life sciences concentration means many service operations manager positions require sector-specific expertise, and employers filing H-1B petitions must certify that the offered wage meets the Department of Labor prevailing wage for the Indianapolis or Fort Wayne metropolitan area. Purdue University and Indiana University produce a steady pipeline of international graduates entering operations fields, so competition for sponsored roles in those metros can be meaningful. Roles tied directly to production floors may face additional scrutiny on specialty occupation classification.
What is the prevailing wage for sponsored service operations manager jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.