Service Operations Manager Visa Sponsorship Jobs in Indiana
Indiana's service operations manager roles span manufacturing hubs like Indianapolis and Fort Wayne, logistics corridors anchored by companies such as Eli Lilly, Cummins, and Salesforce's growing Midwest presence, and a healthcare sector centered on IU Health and Ascension. Employers here regularly file H-1B visa petitions for operations leadership talent with specialized systems or supply chain expertise.
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Get Access To All JobsGeneral Description
Responsible for managing the operational activities of all client service functions. Take charge of the onboarding and retention process for new and existing clients.
Responsibilities:
- Responsible for full-cycle management and development of assigned Employee Account Management team. Manage, train and coach all client facing staff on all job functions.
- Develop and implement best practices related to customer service platform and systems.
- Drive strategic customer service initiatives. Implement process and efficiencies in the non-productions staff.
- Ensure staff understand the production messaging and USI value proposition in the marketplace.
- Understand and maintain the OpCo budget, as well as appropriate staffing levels.
- Act as advisor for largest/most important accounts.
- Accountable for team adherence to departmental retention goals and client service level agreements. Manage team quality control of client renewals and ensure adherence to service standards. Drive consistent and predictable long-term profitable client relationships.
- Manage assignment of clients based on size and needs.
- Work with Practice Leader in development and refinement of Value Propositions.
- Advise clients on industry trends, legislative rulings and market events. Coordinate internal resources/experts to assist all producers on sales opportunities.
- Understand and communicate USI’s Employee Benefit initiatives to staff.
- Positively and proactively represent USI in meetings, seminars, trade shows and networking events.
- Assist in developing positive carrier relationships.
- Drive utilization and keep current all protocols as relates to Sagitta and BenefitPoint.
- Create a positive communication and leadership team with the AE Team leaders.
Knowledge, Skills and Abilities:
- 10+ years of related insurance experience in a client interfacing role. College degree preferred.
- Prior managerial experience required. Strong team leadership abilities.
- Must hold or be willing to earn life & health insurance license.
- Keep informed about industry information, technology and trends.
- Able to understand, interpret and convey technical information to others.
- Broad understanding of general accounting practices.
- Ability to adapt to changes in systems, procedures, processes and policies.
- Excellent organizational, time management and multi-tasking skills.
- Comfortable with internet-based programs and Microsoft Office products. Knowledge of Benefitpoint preferred, but not required.
- Effective interpersonal, problem solving and conflict resolution skills along with sound judgment.
- Excellent oral and written communication skills.
Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
- Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
- Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
- Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
- Certified as a Great Place To Work two years in a row (2024-2025).
Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
General Description
Responsible for managing the operational activities of all client service functions. Take charge of the onboarding and retention process for new and existing clients.
Responsibilities:
- Responsible for full-cycle management and development of assigned Employee Account Management team. Manage, train and coach all client facing staff on all job functions.
- Develop and implement best practices related to customer service platform and systems.
- Drive strategic customer service initiatives. Implement process and efficiencies in the non-productions staff.
- Ensure staff understand the production messaging and USI value proposition in the marketplace.
- Understand and maintain the OpCo budget, as well as appropriate staffing levels.
- Act as advisor for largest/most important accounts.
- Accountable for team adherence to departmental retention goals and client service level agreements. Manage team quality control of client renewals and ensure adherence to service standards. Drive consistent and predictable long-term profitable client relationships.
- Manage assignment of clients based on size and needs.
- Work with Practice Leader in development and refinement of Value Propositions.
- Advise clients on industry trends, legislative rulings and market events. Coordinate internal resources/experts to assist all producers on sales opportunities.
- Understand and communicate USI’s Employee Benefit initiatives to staff.
- Positively and proactively represent USI in meetings, seminars, trade shows and networking events.
- Assist in developing positive carrier relationships.
- Drive utilization and keep current all protocols as relates to Sagitta and BenefitPoint.
- Create a positive communication and leadership team with the AE Team leaders.
Knowledge, Skills and Abilities:
- 10+ years of related insurance experience in a client interfacing role. College degree preferred.
- Prior managerial experience required. Strong team leadership abilities.
- Must hold or be willing to earn life & health insurance license.
- Keep informed about industry information, technology and trends.
- Able to understand, interpret and convey technical information to others.
- Broad understanding of general accounting practices.
- Ability to adapt to changes in systems, procedures, processes and policies.
- Excellent organizational, time management and multi-tasking skills.
- Comfortable with internet-based programs and Microsoft Office products. Knowledge of Benefitpoint preferred, but not required.
- Effective interpersonal, problem solving and conflict resolution skills along with sound judgment.
- Excellent oral and written communication skills.
Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
- Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
- Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
- Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
- Certified as a Great Place To Work two years in a row (2024-2025).
Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Service Operations Manager Job Roles in Indiana
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Search Service Operations Manager Jobs in IndianaService Operations Manager Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for service operations managers in Indiana?
Indiana employers with consistent H-1B sponsorship histories in operations leadership include Eli Lilly, Cummins, Salesforce, Roche Diagnostics, and Subaru of Indiana Automotive. Large healthcare systems such as IU Health and Ascension also file petitions for operations roles requiring specialized qualifications. Sponsorship patterns vary year to year, so reviewing Department of Labor LCA disclosure data gives the most current picture of active Indiana sponsors.
Which visa types are most common for service operations manager roles in Indiana?
The H-1B is the most common visa for service operations managers in Indiana, particularly for roles requiring a specialized degree in business, engineering, information systems, or supply chain management. Candidates with multinational employer relationships may qualify for the L-1A intracompany transferee visa if moving into a managerial capacity. Australian citizens have access to the E-3 visa as an alternative, and Canadian and Mexican nationals may qualify under TN visa status for qualifying management roles.
How to find service operations manager visa sponsorship jobs in Indiana?
Migrate Mate filters service operations manager roles in Indiana specifically by visa sponsorship willingness, saving you the work of screening hundreds of unsponsored postings. Because Indiana's operations hiring concentrates in Indianapolis, Fort Wayne, and Columbus, searching by those cities on Migrate Mate helps narrow results to employers actively filing petitions. Creating a profile also surfaces roles aligned with your visa category and experience level.
Which cities in Indiana have the most service operations manager sponsorship jobs?
Indianapolis accounts for the largest share of sponsored operations management roles in Indiana, driven by its concentration of life sciences, technology, and logistics employers. Fort Wayne supports manufacturing and distribution operations tied to automotive and industrial sectors. Columbus, home to Cummins's global headquarters, generates consistent demand for operations leaders. Bloomington and West Lafayette, anchored by Indiana University and Purdue University respectively, also produce sponsored roles in research operations and university services.
What state-specific factors should service operations manager candidates in Indiana know about sponsorship?
Indiana's manufacturing and life sciences concentration means many service operations manager positions require sector-specific expertise, and employers filing H-1B petitions must certify that the offered wage meets the Department of Labor prevailing wage for the Indianapolis or Fort Wayne metropolitan area. Purdue University and Indiana University produce a steady pipeline of international graduates entering operations fields, so competition for sponsored roles in those metros can be meaningful. Roles tied directly to production floors may face additional scrutiny on specialty occupation classification.
What is the prevailing wage for sponsored service operations manager jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.