Service Operations Manager Visa Sponsorship Jobs in Wisconsin
Wisconsin's service operations manager roles are concentrated in Milwaukee's manufacturing and logistics corridors, Madison's growing tech and healthcare sectors, and Green Bay's food processing industry. Major employers including Harley-Davidson, Epic Systems, and Kohler have established sponsorship track records for operations leadership positions requiring specialized expertise.
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Get Access To All JobsINTRODUCTION
For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia.
Position Description
We are seeking an experienced and strategic Manager of Global IT Service Delivery Operations to lead our global end-user support services. This pivotal role is responsible for the leadership and oversight of our worldwide IT support operations, ensuring the consistent and efficient delivery of services to all business units. The ideal candidate will be a masterful leader with a passion for service excellence, responsible for upholding and improving Service Level Agreement (SLA) performance, and fostering a high-quality customer experience across our manufacturing and corporate environments. You will be instrumental in developing long-term operational strategies and working closely with executive leadership to drive new levels of productivity and success that align with our company's global objectives.
Key Responsibilities
Leadership & Strategy:
- Develop and implement a comprehensive service delivery strategy that aligns with our global business goals and the specific needs of a manufacturing environment.
- Lead, mentor, and develop a global team of IT support professionals, fostering a culture of service excellence, collaboration, and continuous improvement.
Service Level Management
- Define, monitor, and analyze service delivery metrics and KPIs to ensure performance against Service Level Agreements (SLAs).
- Drive initiatives to improve service quality, efficiency, and customer satisfaction.
Operational Excellence
- Maximize the efficiency and productivity of the service delivery function through extensive process analysis and interdepartmental collaboration.
- Oversee the 24/7 management of IT operations, ensuring stability, reliability, and availability of critical systems.
Continuous Improvement
- Lead continual service improvement (CSI) initiatives by analyzing performance data, gathering feedback, and identifying opportunities to enhance IT services, processes, and overall efficiency.
Financial Management
- Develop and manage the departmental budget, ensuring that services are delivered in a cost-effective manner.
- Partner with finance and procurement on vendor management and contract negotiations.
Stakeholder & Vendor Management
- Act as the primary point of contact for business stakeholders regarding service delivery performance.
- Manage relationships with external vendors and suppliers to ensure they meet their contractual obligations and performance targets.
Knowledge Management
- Oversee the development and maintenance of a centralized knowledge base to empower users with self-service options and provide support teams with quick access to resolutions.
Manufacturing Environment Support
- Ensure that IT service delivery effectively supports the unique operational technology (OT) and systems present in our global manufacturing facilities, including supply chain and warehouse operations.
Required Education & Qualifications
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field. An MBA or advanced degree is preferred.
- A minimum of 10+ years of experience in IT, with at least 5-7 years in a senior leadership role focused on IT service management or operations in a global, enterprise-scale environment.
- Proven ability to operate effectively within an ITIL-based environment is required. While an ITIL certification is not mandatory, candidates must be able to demonstrate a strong understanding of the associated processes, language, and tools.
- Proven experience in a manufacturing or industrial company is strongly preferred, with an understanding of the associated operational technologies and plant-floor systems.
- Demonstrated success in leading, motivating, and managing large, globally dispersed technical teams. Masterful organizational, communication, and leadership skills are a must.
- Superior knowledge of multiple operational functions and principles, including finance, customer service, and production management.
- Experience with modern ITSM platforms (e.g., ServiceNow) is required.
- Be able to work independently, meet deadlines, and drive for results.
- Be able to think logically and independently and solve complex problems in their assigned area of responsibility.
- Be able to apply the Modine Values and support the 80/20 initiatives.
Why Choose Modine?
Health & Well-being
- Day One + Competitive health, dental & vision insurance coverage + Employee Assistance Program
- After 90 days of continuous employment + Maternity Leave (12 weeks at 100% pay) - 8 weeks of short term disability leave paid at 100% - 4 weeks of paid parental leave paid at 100% + Paternity Leave (4 weeks at 100% pay)
Financial Benefits
- 401k Retirement plan and company paid match
- Life Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Accounts (FSA)
- Short Term Disability (company paid)
- Long Term Disability
Work-Life Balance
- Competitive time-off policies
- Tuition Reimbursement
To view full benefits information: MyModine Benefits
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
INTRODUCTION
For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia.
Position Description
We are seeking an experienced and strategic Manager of Global IT Service Delivery Operations to lead our global end-user support services. This pivotal role is responsible for the leadership and oversight of our worldwide IT support operations, ensuring the consistent and efficient delivery of services to all business units. The ideal candidate will be a masterful leader with a passion for service excellence, responsible for upholding and improving Service Level Agreement (SLA) performance, and fostering a high-quality customer experience across our manufacturing and corporate environments. You will be instrumental in developing long-term operational strategies and working closely with executive leadership to drive new levels of productivity and success that align with our company's global objectives.
Key Responsibilities
Leadership & Strategy:
- Develop and implement a comprehensive service delivery strategy that aligns with our global business goals and the specific needs of a manufacturing environment.
- Lead, mentor, and develop a global team of IT support professionals, fostering a culture of service excellence, collaboration, and continuous improvement.
Service Level Management
- Define, monitor, and analyze service delivery metrics and KPIs to ensure performance against Service Level Agreements (SLAs).
- Drive initiatives to improve service quality, efficiency, and customer satisfaction.
Operational Excellence
- Maximize the efficiency and productivity of the service delivery function through extensive process analysis and interdepartmental collaboration.
- Oversee the 24/7 management of IT operations, ensuring stability, reliability, and availability of critical systems.
Continuous Improvement
- Lead continual service improvement (CSI) initiatives by analyzing performance data, gathering feedback, and identifying opportunities to enhance IT services, processes, and overall efficiency.
Financial Management
- Develop and manage the departmental budget, ensuring that services are delivered in a cost-effective manner.
- Partner with finance and procurement on vendor management and contract negotiations.
Stakeholder & Vendor Management
- Act as the primary point of contact for business stakeholders regarding service delivery performance.
- Manage relationships with external vendors and suppliers to ensure they meet their contractual obligations and performance targets.
Knowledge Management
- Oversee the development and maintenance of a centralized knowledge base to empower users with self-service options and provide support teams with quick access to resolutions.
Manufacturing Environment Support
- Ensure that IT service delivery effectively supports the unique operational technology (OT) and systems present in our global manufacturing facilities, including supply chain and warehouse operations.
Required Education & Qualifications
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field. An MBA or advanced degree is preferred.
- A minimum of 10+ years of experience in IT, with at least 5-7 years in a senior leadership role focused on IT service management or operations in a global, enterprise-scale environment.
- Proven ability to operate effectively within an ITIL-based environment is required. While an ITIL certification is not mandatory, candidates must be able to demonstrate a strong understanding of the associated processes, language, and tools.
- Proven experience in a manufacturing or industrial company is strongly preferred, with an understanding of the associated operational technologies and plant-floor systems.
- Demonstrated success in leading, motivating, and managing large, globally dispersed technical teams. Masterful organizational, communication, and leadership skills are a must.
- Superior knowledge of multiple operational functions and principles, including finance, customer service, and production management.
- Experience with modern ITSM platforms (e.g., ServiceNow) is required.
- Be able to work independently, meet deadlines, and drive for results.
- Be able to think logically and independently and solve complex problems in their assigned area of responsibility.
- Be able to apply the Modine Values and support the 80/20 initiatives.
Why Choose Modine?
Health & Well-being
- Day One + Competitive health, dental & vision insurance coverage + Employee Assistance Program
- After 90 days of continuous employment + Maternity Leave (12 weeks at 100% pay) - 8 weeks of short term disability leave paid at 100% - 4 weeks of paid parental leave paid at 100% + Paternity Leave (4 weeks at 100% pay)
Financial Benefits
- 401k Retirement plan and company paid match
- Life Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Accounts (FSA)
- Short Term Disability (company paid)
- Long Term Disability
Work-Life Balance
- Competitive time-off policies
- Tuition Reimbursement
To view full benefits information: MyModine Benefits
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
Service Operations Manager Job Roles in Wisconsin
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Search Service Operations Manager Jobs in WisconsinService Operations Manager Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for service operations managers in Wisconsin?
Wisconsin employers with documented H-1B sponsorship histories for operations management roles include Epic Systems in Verona, Harley-Davidson in Milwaukee, Kohl's corporate offices in Menomonee Falls, and Rockwell Automation. Large healthcare systems such as Froedtert Health and UW Health also sponsor operations leadership positions, particularly when candidates bring specialized process improvement credentials or technical backgrounds that are difficult to source domestically.
Which visa types are most common for service operations manager roles in Wisconsin?
The H-1B is the most common visa for service operations managers in Wisconsin, provided the role requires at least a bachelor's degree in a directly related field such as operations management, industrial engineering, or business administration. Candidates with multinational experience sometimes qualify for L-1A intracompany transferee status. Australians may pursue the E-3, and Canadian and Mexican nationals may qualify under the TN visa in management consultant or engineer categories depending on specific duties.
Which cities in Wisconsin have the most service operations manager sponsorship jobs?
Milwaukee generates the highest volume of service operations manager sponsorship opportunities in Wisconsin, driven by its manufacturing, financial services, and logistics sectors. Madison follows closely, anchored by Epic Systems, the University of Wisconsin, and a growing technology employer base. Green Bay offers opportunities in food manufacturing and distribution. Racine and Kenosha occasionally appear in sponsorship filings tied to multinational manufacturers with regional headquarters in the Chicago-Milwaukee corridor.
How to find service operations manager visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify service operations manager roles in Wisconsin where employers are actively open to sponsoring. Rather than sorting through hundreds of general postings, you can focus directly on Wisconsin employers who have sponsorship capacity for operations leadership positions, saving time during what can already be a stressful job search process.
Are there state-specific considerations for service operations managers pursuing sponsorship in Wisconsin?
Wisconsin's prevailing wage requirements for H-1B positions are benchmarked to the Milwaukee and Madison metropolitan areas separately, so the wage level your employer must certify depends on the specific work location. Operations roles tied to Wisconsin's manufacturing sector, particularly in automotive, printing equipment, and food processing, tend to have stronger sponsorship pipelines because employers in those industries have sustained international recruiting programs and in-house immigration compliance experience.
What is the prevailing wage for sponsored service operations manager jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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