Location: Batesville, IN 47006, USA

On-site

1023

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Manager, RDC to join our team in Batesville, IN.

Your Role at Batesville:

As a Manager, RDC, you will be responsible for the day-to-day operations (distribution, transportation, manufacturing) and continual improvement of the 24-hour Regional Distribution facility, including performance metrics, developing talent, and sizing the organization appropriately to meet the market opportunity.

How You’ll be Rewarded:

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected base salary range for this role is $98,000 to $115,000 per year. Actual compensation within this range with be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do:

• Directly lead, develop and supervise CSC/RDC (Customer Service Center/Regional Distribution Center) employees utilizing Human Resources processes, including training employees; planning, assigning and directing work; appraising performance; making recommendations for promotion, demotion, hiring, termination and administering appropriate rewards and discipline; addressing complaints and resolving problems.
• Carry out supervisory responsibilities in accordance with the Company policies, the Code of Ethical Business Conduct and applicable laws.
• Accountable for CSC/RDC operational performance and completion of policy deployment, root cause and countermeasure analysis.
• Implement a high standard of customer service in the areas of order entry, dispatch, and customer problem solving.
• Develop strategies to improve operations and inventory efficiencies at the CSC/RDC level.
• Responsible for adherence to governmental regulations.
• Effectively route trucks utilizing company software.
• Implement freedom to lead and safety per the company's guiding principles.
• Develop and conduct ongoing training in the areas of health, safety, phone skills, standard operating procedures, etc.
• Responsible for the execution of product recalls and field quality repairs.
• Work with Sales Managers to control the cost of special deliveries.
• Provide input for the annual budget for the distribution/customer service center.
• Ensure the appropriate interaction and coordination with sales, customers, RDC managers, and home office.
• Responsible for the achievement and reduction of cost per delivered unit and hours per unit measured as well as protection of company assets such as inventory, purchase cards, fuel cards, etc.
• Responsible for implementation of market strategies and the "profitable customer and product" philosophy at the local level.
• Ensure that the RDC/CSC maintains and projects an image to the industry consistent with the company's expectations of professionalism and truck/driver appearance.
• Participate in cross-functional projects to improve company performance.
• Work with Sales Managers to control the costs of special deliveries.
• Provide input regarding market needs as they relate to distribution and service.
• Understand competition in the market, analyzing strengths and weaknesses and seeking out opportunities.
• Other duties may be assigned.

What You’ll Bring:

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in Business, Supply Chain Management or Logistics preferred; and a minimum of eight years related experience and/or training; or equivalent combination of education and experience with an emphasis in Logistics.
• Strong Microsoft Office skills.
• Excellent customer service orientation.
• Strong verbal and written communication skills.
• Positive and professional appearance and attitude.
• Excellent attention to safety protocols.
• Strong attention to detail.
• Knowledge of DOT, FMCSA and OSHA rules and regulations.
• Core Competencies (Creativity, Perspective, Business Acumen, Drives for Results, Team Player, Sound Decision Making, Promotes Diversity, Motivates Others, Develops Others, Communication, and Humility).
• Ability to travel up to 30% of the time.

Nice to Haves:

• Knowledge of Lean manufacturing and CI processes.
• JDE experience is a plus.

Physical Requirements:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee will frequently be lifting/moving miscellaneous equipment and product up to 50 lbs. and will occasionally be lifting/moving objects over 100 lbs. This job may require the employee to see with clarity at both near and far distances.

INDLG

Join the Batesville family today!

Who We Are:

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart:

Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. These services are not available at all Batesville locations.

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.