Service Advisor Visa Sponsorship Jobs in Iowa
Service advisor jobs in Iowa are concentrated around dealership networks in Des Moines, Cedar Rapids, and the Quad Cities, with major employers like John Deere's dealer partners, Hendrick Automotive affiliates, and regional dealership groups actively hiring. International candidates with dealership service experience and H-1B visa or TN visa eligibility can find sponsorship opportunities across Iowa's automotive and equipment service sector.
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Get Access To All JobsINTRODUCTION
Come join our team! The Department of Pharmaceutical Care is seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
Duties to include:
Patient Adherence Management:
- Manage refill services for select patient populations in accordance with department policies and procedures.
- Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
- Monitor and manage inventory activities related to patient prescription needs.
- Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
Enrollment of patients in specialty pharmacy services including:
- Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
- Provision of appropriate enrollment and contact information.
- Provides highest customer service experience for patients and providers.
Communication/Training:
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
Problem Resolution:
- Provide assistance with the resolution of shipment/delivery issues.
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
- Provide assistance to patients with billing and claim resolution issues.
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
- Workload statistics (enrolled/active patients, mail outs, etc)
- Phone statistics
Assists with evaluation and implementation of new policy and procedures:
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
Other duties as assigned:
- Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs
- Provide cross functional support to assist with troubleshooting claim payments
EDUCATION REQUIREMENTS:
- Completion of a Bachelor’s degree or equivalent combination of education and experience.
- Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
- Successful completion of the pharmacy technician certification exam within one year of the start of employment.
EXPERIENCE REQUIREMENTS:
- Previous experience (typically 6-12 months) in support or customer service.
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
DESIRED QUALIFICATIONS:
- Experience working in a complex hospital system is highly desirable.
- Experience working in a collaborative team environment is desirable.
- Pharmacy experience is desirable.
- Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
- Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
- Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
POSITION AND APPLICATION DETAILS:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Eric Hardesty at eric-hardesty@uiowa.edu. This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
ADDITIONAL INFORMATION
- Classification Title: Support Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
COMPENSATION
- Pay Level: 3A
CONTACT INFORMATION
- Organization: Healthcare
- Contact Name: Eric Hardesty
- Contact Email: eric-hardesty@uiowa.edu
INTRODUCTION
Come join our team! The Department of Pharmaceutical Care is seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
Duties to include:
Patient Adherence Management:
- Manage refill services for select patient populations in accordance with department policies and procedures.
- Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
- Monitor and manage inventory activities related to patient prescription needs.
- Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
Enrollment of patients in specialty pharmacy services including:
- Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
- Provision of appropriate enrollment and contact information.
- Provides highest customer service experience for patients and providers.
Communication/Training:
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
Problem Resolution:
- Provide assistance with the resolution of shipment/delivery issues.
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
- Provide assistance to patients with billing and claim resolution issues.
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
- Workload statistics (enrolled/active patients, mail outs, etc)
- Phone statistics
Assists with evaluation and implementation of new policy and procedures:
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
Other duties as assigned:
- Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs
- Provide cross functional support to assist with troubleshooting claim payments
EDUCATION REQUIREMENTS:
- Completion of a Bachelor’s degree or equivalent combination of education and experience.
- Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
- Successful completion of the pharmacy technician certification exam within one year of the start of employment.
EXPERIENCE REQUIREMENTS:
- Previous experience (typically 6-12 months) in support or customer service.
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
DESIRED QUALIFICATIONS:
- Experience working in a complex hospital system is highly desirable.
- Experience working in a collaborative team environment is desirable.
- Pharmacy experience is desirable.
- Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
- Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
- Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
POSITION AND APPLICATION DETAILS:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Eric Hardesty at eric-hardesty@uiowa.edu. This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
ADDITIONAL INFORMATION
- Classification Title: Support Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
COMPENSATION
- Pay Level: 3A
CONTACT INFORMATION
- Organization: Healthcare
- Contact Name: Eric Hardesty
- Contact Email: eric-hardesty@uiowa.edu
Service Advisor Job Roles in Iowa
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Search Service Advisor Jobs in IowaService Advisor Jobs in Iowa: Frequently Asked Questions
Which companies sponsor visas for service advisors in Iowa?
Larger dealership groups operating in Iowa, including those affiliated with national chains like Lithia Motors and regional multi-franchise operators in Des Moines and Cedar Rapids, are the most common sponsors. Agricultural equipment dealers connected to brands like John Deere and AGCO also hire service advisors and have more established HR infrastructure for managing visa sponsorship paperwork compared to independent single-location dealerships.
Which visa types are most common for service advisor roles in Iowa?
The H-1B is the most frequently used visa for service advisor roles when the position qualifies as a specialty occupation, typically requiring a relevant bachelor's degree. Canadian and Mexican nationals may qualify for TN status under the NAFTA successor agreement if the role meets applicable criteria. Candidates already holding OPT or STEM OPT authorization are often the most attractive to Iowa employers unfamiliar with full petition-based sponsorship.
Which cities in Iowa have the most service advisor sponsorship jobs?
Des Moines has the highest concentration of service advisor sponsorship opportunities in Iowa, driven by its large suburban dealership corridor along University Avenue and Merle Hay Road. Cedar Rapids and Davenport in the Quad Cities metro are secondary hubs with multi-brand dealership clusters. Smaller markets like Iowa City, Ames, and Dubuque see occasional openings, particularly near university communities where employers are more familiar with international hiring.
How to find service advisor visa sponsorship jobs in Iowa?
Migrate Mate is the most direct way to find service advisor roles in Iowa where employers are open to visa sponsorship. You can filter specifically by state and role type, which eliminates the time spent manually vetting job postings that don't mention sponsorship. Iowa's dealership market is relationship-driven, so profiles that highlight bilingual ability or experience with fleet or agricultural equipment servicing tend to stand out to Iowa-based hiring managers browsing candidate pipelines on Migrate Mate.
Are there state-specific considerations for service advisors seeking sponsorship in Iowa?
Iowa's prevailing wage requirements under the H-1B program are determined by the Department of Labor's Standard Occupational Classification system, and service advisor roles in Iowa's lower cost-of-living metro areas may be classified under lower wage tiers than comparable coastal markets. Iowa does not have state-level visa or work authorization requirements beyond federal standards. Candidates with experience in agricultural equipment service have a distinct advantage in Iowa given the state's outsized farm equipment dealer network.
What is the prevailing wage for sponsored service advisor jobs in Iowa?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.