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INTRODUCTION

The Customer Identity & Access Management (CIAM) Product Manager owns customer identity as a shared enterprise product, responsible for translating CIAM strategy and security architecture into clear roadmaps, prioritized backlogs, and delivered capabilities across IDEXX’s customer-facing platforms. This role balances platform stability and operational support with long-term CIAM capability and security maturation, recognizing CIAM as a mission critical shared enterprise service.

This role sits within the Enterprise Customer Experience Systems organization and partners closely with Product, Engineering, Platform, and Information Security teams. The CIAM Product Manager works in close collaboration with the CIAM Security Architecture Lead within Information Security to ensure CIAM capabilities are delivered consistently, securely, and with a strong focus on customer and administrator experience.

The role is product management–led, with deep engagement in requirements, workflows, and systems analysis to ensure identity services scale effectively across multiple products and customer types.

ROLE AND RESPONSIBILITIES

In This Role, You Will..

CIAM Product Ownership & Roadmap Management

• Own and balance the CIAM product roadmap across operational stability, enterprise initiatives, and longer-term security and capability maturation aligned with enterprise CIAM strategy
• Define product vision, goals, and success metrics for CIAM as a shared platform capability
• Prioritize initiatives based on customer impact, business value, and delivery feasibility

Requirements & Systems Analysis

• Translate CIAM architecture and strategy into epics, features, user stories, and acceptance criteria
• Analyze and define end-to-end customer, administrator, and internal workflows related to authentication, access, and onboarding
• Document functional and non-functional requirements, dependencies, and system interactions

Customer & Administrator Experience Enablement

• Partner with UX and Product teams to deliver a cohesive customer identity experience across products
• Define requirements for customer self-service, customer administrator workflows, and internal support processes
• Balance usability, consistency, and scalability while aligning with established security architecture standards

Cross-Product Delivery & Coordination

• Act as the primary CIAM intake and prioritization point for enterprise initiatives that depend on CIAM
• Assess CIAM capacity, sequencing risks, and operational impacts for enterprise initiatives, and proactively communicate constraints and tradeoffs to stakeholders
• Coordinate CIAM delivery across multiple product, platform, and engineering teams
• Manage dependencies, sequencing, and delivery risks across shared services and consuming applications
• Facilitate alignment between Customer Experience, Product, Engineering, and Information Security stakeholders

Platform Adoption & Standardization

• Drive adoption of CIAM capabilities through standard integration patterns and documented best practices
• Support product teams during CIAM onboarding and integration including active consultation, issue resolution, and post-integration stabilization
• Capture feedback to inform backlog refinement and continuous improvement

Operational Readiness & Lifecycle Management

• Partner with platform and operations teams on release planning and change management
• Own day-to-day CIAM operational prioritization, including production support, monitoring, defect remediation and reliability improvements from a product and process perspective
• Track and report on CIAM product metrics related to adoption, reliability, and customer experience

BASIC QUALIFICATIONS

• 6+ years of experience in Product Management, including ownership of platform or shared services products
• Experience translating technical architectures into actionable product roadmaps and backlogs
• Strong background in requirements gathering, workflow analysis, and systems thinking
• Proven ability to coordinate delivery across multiple teams and stakeholders
• Excellent communication skills with technical and non-technical audiences

PREFERRED QUALIFICATIONS

• Experience working with CIAM, IAM, or identity-adjacent platforms
• Familiarity with identity concepts such as SSO, MFA, federation, and role-based access
• Experience supporting SaaS platforms or enterprise shared services
• Experience working in regulated or high-availability environments
• Strong documentation and process-mapping skills

What Success Looks Like

• CIAM capabilities are delivered predictably and adopted consistently across products
• Product teams can integrate CIAM services with clarity and minimal friction
• Security architecture decisions are translated into usable, shippable product capabilities
• Customer and administrator identity experiences improve across IDEXX platforms
• CIAM operates as a well-governed, scalable enterprise product

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal law.