Patient Services Manager Visa Sponsorship Jobs in Maryland
Maryland's patient services manager roles are concentrated in the Baltimore metro area, with major employers like Johns Hopkins Health System, University of Maryland Medical System, and MedStar Health regularly hiring for these positions. The state's dense network of academic medical centers, federal health agencies, and specialty hospitals makes it a strong market for internationally trained healthcare administrators seeking visa sponsorship.
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Get Access To All JobsDo you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is hiring a part-time Patient Services Representative to support UPMC Western Maryland. This role would work 28 hours per week on varied days, including weekends and holidays, during varied daylight, evening, and overnight shifts.
A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence.
If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today!
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout.
- Schedule follow-up appointments within the practice at checkout.
- Schedule or connect patient to resources to schedule for ancillary services at checkout.
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits.
- Promote MyUPMC patient portal and assist patients in registration when applicable.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
- Appropriately distribute / triage phone calls to other areas and / or clinical providers.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
- Stay informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
BASIC QUALIFICATIONS:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications and other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Do you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is hiring a part-time Patient Services Representative to support UPMC Western Maryland. This role would work 28 hours per week on varied days, including weekends and holidays, during varied daylight, evening, and overnight shifts.
A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence.
If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today!
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout.
- Schedule follow-up appointments within the practice at checkout.
- Schedule or connect patient to resources to schedule for ancillary services at checkout.
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits.
- Promote MyUPMC patient portal and assist patients in registration when applicable.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
- Appropriately distribute / triage phone calls to other areas and / or clinical providers.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
- Stay informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
BASIC QUALIFICATIONS:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications and other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Patient Services Manager Job Roles in Maryland
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Search Patient Services Manager Jobs in MarylandPatient Services Manager Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for patient services managers in Maryland?
Johns Hopkins Health System, University of Maryland Medical System, MedStar Health, Luminis Health, and Adventist HealthCare are among the larger Maryland health systems with established HR infrastructure for visa sponsorship. Federal health institutions near the Maryland-DC corridor, including those affiliated with the National Institutes of Health campus in Bethesda, have also sponsored healthcare administrative roles. Sponsorship decisions are made case by case and are never guaranteed.
Which visa types are most common for patient services manager roles in Maryland?
The H-1B visa is the most common visa for patient services managers, provided the role meets the specialty occupation standard, typically requiring a bachelor's degree or higher in healthcare administration, business, or a related field. Some candidates with extraordinary professional achievement may qualify for the O-1 visa. Applicants already in the U.S. on F-1 OPT or STEM OPT may also pursue sponsorship while working, depending on timing and employer willingness.
Which cities in Maryland have the most patient services manager sponsorship jobs?
Baltimore is the dominant market, anchored by Johns Hopkins, University of Maryland Medical Center, and several specialty hospitals concentrated in and around the city. Bethesda and Rockville in Montgomery County are also significant, given the proximity to federal health agencies and a dense suburban hospital network. Silver Spring and Annapolis represent smaller but active secondary markets for healthcare administrative hiring.
How to find patient services manager visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify patient services manager openings in Maryland where employers have indicated willingness to sponsor. Rather than sorting through general postings, you can search directly for this role within Maryland and see which health systems and medical groups are actively hiring internationally. Migrate Mate is designed for international candidates navigating this exact process.
Are there state-specific considerations for patient services manager sponsorship in Maryland?
Maryland's high concentration of academic medical centers creates a stronger-than-average sponsorship environment for healthcare administrators, since these institutions often have immigration counsel on retainer and familiarity with H-1B petitions. The state also benefits from proximity to Washington, D.C., which can add federal contracting employers to the candidate pool. Prevailing wage requirements for the H-1B apply based on the specific county and job classification, which varies across Maryland's diverse metro areas.
What is the prevailing wage for sponsored patient services manager jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.