Patient Services Manager Visa Sponsorship Jobs in Maryland
Maryland's patient services manager roles are concentrated in the Baltimore metro area, with major employers like Johns Hopkins Health System, University of Maryland Medical System, and MedStar Health regularly hiring for these positions. The state's dense network of academic medical centers, federal health agencies, and specialty hospitals makes it a strong market for internationally trained healthcare administrators seeking visa sponsorship.
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Get Access To All JobsINTRODUCTION
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.
Job Summary
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.
Key Responsibilities:
- Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
- Maintains and supports client satisfaction at a level that ensures account retention
- Administers required client/customer surveys and responds in a timely and effective manner
- Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
- Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
- Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
- Ensures compliance with all regulatory agencies (CMS, JCAHO)
- Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
- Works closely with on-site management team to reach operational goals
- Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
- Participates in all PE Department learning sessions including monthly educational webinars
- Provides recognition for employee when programs are implemented with success
- Prepares and implements development and training plans for patient satisfaction success
- Composes patient satisfaction reports as needed to management
BASIC QUALIFICATIONS
- HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
- 2-3 years in-servicing experience in customer service training
- 3-4 years experience in service-oriented operations
- Excellent organizational skills and ability to multi-task essential
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Exhibits initiative, responsibility, flexibility and leadership
- Possesses a thorough knowledge of contract administration and office procedures
- Fiscal and budgetary skills
PREFERRED QUALIFICATIONS
- Hospitality and healthcare experience preferred
- Good coaching and on the job training skills required
COMPENSATION
- Salary: $60,000-$70,000
BENEFITS
Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
EQUAL OPPORTUNITY EMPLOYER
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1489119
INTRODUCTION
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.
Job Summary
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.
Key Responsibilities:
- Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
- Maintains and supports client satisfaction at a level that ensures account retention
- Administers required client/customer surveys and responds in a timely and effective manner
- Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
- Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
- Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
- Ensures compliance with all regulatory agencies (CMS, JCAHO)
- Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
- Works closely with on-site management team to reach operational goals
- Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
- Participates in all PE Department learning sessions including monthly educational webinars
- Provides recognition for employee when programs are implemented with success
- Prepares and implements development and training plans for patient satisfaction success
- Composes patient satisfaction reports as needed to management
BASIC QUALIFICATIONS
- HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
- 2-3 years in-servicing experience in customer service training
- 3-4 years experience in service-oriented operations
- Excellent organizational skills and ability to multi-task essential
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Exhibits initiative, responsibility, flexibility and leadership
- Possesses a thorough knowledge of contract administration and office procedures
- Fiscal and budgetary skills
PREFERRED QUALIFICATIONS
- Hospitality and healthcare experience preferred
- Good coaching and on the job training skills required
COMPENSATION
- Salary: $60,000-$70,000
BENEFITS
Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
EQUAL OPPORTUNITY EMPLOYER
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1489119
Patient Services Manager Job Roles in Maryland
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Search Patient Services Manager Jobs in MarylandPatient Services Manager Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for patient services managers in Maryland?
Johns Hopkins Health System, University of Maryland Medical System, MedStar Health, Luminis Health, and Adventist HealthCare are among the larger Maryland health systems with established HR infrastructure for visa sponsorship. Federal health institutions near the Maryland-DC corridor, including those affiliated with the National Institutes of Health campus in Bethesda, have also sponsored healthcare administrative roles. Sponsorship decisions are made case by case and are never guaranteed.
Which visa types are most common for patient services manager roles in Maryland?
The H-1B is the most common visa for patient services managers, provided the role meets the specialty occupation standard, typically requiring a bachelor's degree or higher in healthcare administration, business, or a related field. Some candidates with extraordinary professional achievement may qualify for the O-1. Applicants already in the U.S. on F-1 OPT or STEM OPT may also pursue sponsorship while working, depending on timing and employer willingness.
Which cities in Maryland have the most patient services manager sponsorship jobs?
Baltimore is the dominant market, anchored by Johns Hopkins, University of Maryland Medical Center, and several specialty hospitals concentrated in and around the city. Bethesda and Rockville in Montgomery County are also significant, given the proximity to federal health agencies and a dense suburban hospital network. Silver Spring and Annapolis represent smaller but active secondary markets for healthcare administrative hiring.
How to find patient services manager visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify patient services manager openings in Maryland where employers have indicated willingness to sponsor. Rather than sorting through general postings, you can search directly for this role within Maryland and see which health systems and medical groups are actively hiring internationally. Migrate Mate is designed for international candidates navigating this exact process.
Are there state-specific considerations for patient services manager sponsorship in Maryland?
Maryland's high concentration of academic medical centers creates a stronger-than-average sponsorship environment for healthcare administrators, since these institutions often have immigration counsel on retainer and familiarity with H-1B petitions. The state also benefits from proximity to Washington, D.C., which can add federal contracting employers to the candidate pool. Prevailing wage requirements for the H-1B apply based on the specific county and job classification, which varies across Maryland's diverse metro areas.
What is the prevailing wage for sponsored patient services manager jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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