Program Associate Visa Sponsorship Jobs in Massachusetts
Program associate roles in Massachusetts are concentrated in Boston's nonprofit, public health, and higher education sectors, with major employers including Mass General Brigham, Harvard University, and the Dana-Farber Cancer Institute. Many of these organizations have established visa sponsorship infrastructure, making Massachusetts one of the more active states for internationally sponsored program associate positions.
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Req ID: 385703
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA's Client is currently seeking a Project Program Associate Director to join their team in Worcester, Massachusetts (US-MA), United States (US).
Job Description:
We are seeking an experienced and highly organized Program Manager to lead and oversee production support operations across multiple applications, platforms, vendors, and cross-functional teams. This role will be responsible for driving operational excellence through incident management, SLA compliance, security and risk mitigation, technical debt governance, metrics reporting, client engagement, and end-to-end coordination among internal and external stakeholders.
The ideal candidate will serve as the primary operational leader, ensuring system stability, service reliability, continuous improvement, and effective communication between business stakeholders, technology teams, and third-party vendors.
Key Responsibilities
Production Support & Incident Management
- Lead production support operations across multiple applications and services.
- Establish and manage incident management processes, ensuring timely triage, escalation, resolution, and communication.
- Drive Major Incident Management (MIM) activities and coordinate war room sessions during critical outages.
- Conduct root cause analysis (RCA) reviews and track corrective and preventive actions.
- Monitor incident trends and identify improvement opportunities to reduce recurring issues.
- Ensure adherence to operational support procedures and best practices.
Service Level Agreement (SLA) Management
- Define, monitor, and govern operational SLAs, OLAs, and KPIs.
- Track service performance against agreed targets and drive remediation plans for SLA breaches.
- Develop and implement service improvement plans to enhance customer satisfaction and operational efficiency.
- Provide regular SLA performance reports to leadership and clients.
Technical Debt Management
- Establish governance processes for identification and prioritization of technical debt.
- Partner with engineering and architecture teams to create remediation roadmaps.
- Track technical debt backlog and ensure alignment with business priorities.
- Drive continuous improvements to system stability, maintainability, and performance.
Security Vulnerability & Risk Management
- Coordinate vulnerability assessment, remediation, and compliance activities across application and infrastructure teams.
- Track security findings from scans, audits, and assessments.
- Ensure timely resolution of critical and high-risk vulnerabilities.
- Collaborate with cybersecurity teams to support compliance, audit readiness, and risk mitigation initiatives.
- Monitor operational risks and develop mitigation strategies.
Metrics, Reporting & Governance
- Define and maintain operational dashboards and executive-level reporting.
Analyze performance metrics including:
- Incident volumes
- Mean Time to Acknowledge (MTTA)
- Mean Time to Resolve (MTTR)
- SLA adherence
- Availability and uptime
- Technical debt reduction
- Vulnerability remediation status
-
Release quality metrics
-
Present operational insights and recommendations to leadership.
- Establish governance routines, review meetings, and performance tracking mechanisms.
Client & Stakeholder Management
- Act as the primary point of contact for operational and production support matters.
- Build strong relationships with business stakeholders and clients.
- Communicate service health, risks, escalations, and improvement initiatives.
- Facilitate regular operational reviews and executive status meetings.
- Manage customer expectations and drive issue resolution to completion.
Cross-Team & Vendor Coordination
- Coordinate activities across development, infrastructure, security, QA, DevOps, and support teams.
- Manage relationships with third-party vendors and managed service providers.
- Ensure vendor accountability for service commitments and deliverables.
- Lead cross-functional dependencies and facilitate issue resolution across organizational boundaries.
- Drive alignment among geographically distributed and matrixed teams.
Continuous Improvement & Operational Excellence
- Identify process improvement opportunities and implement best practices.
- Support automation initiatives that improve service reliability and operational efficiency.
- Drive ITIL-aligned service management practices.
- Lead post-incident reviews and ensure lessons learned are incorporated into future processes.
- Foster a culture of accountability, continuous improvement, and customer focus.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
8+ years of experience in IT Program Management, Service Delivery, Production Support, or Operations Management. Strong experience managing large-scale production support environments. Proven experience with incident management, problem management, and change management processes
8+ years of Experience managing multiple cross-functional teams and vendors. Strong understanding of application support, cloud platforms, infrastructure, and software delivery lifecycles.
8+ years of Experience with operational dashboards, KPI reporting, and executive communications. Excellent stakeholder management and client-facing communication skills.
Preferred Qualifications
- ITIL Foundation or ITIL Managing Professional certification.
- Experience with Agile, Scrum, DevOps, and Site Reliability Engineering (SRE) practices.
- Familiarity with ServiceNow, AppDynamics, or other monitoring tools.
- Experience in regulated environments and security compliance frameworks.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [ 65 - 70 $ W2 hourly range]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Company Overview:
Req ID: 385703
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA's Client is currently seeking a Project Program Associate Director to join their team in Worcester, Massachusetts (US-MA), United States (US).
Job Description:
We are seeking an experienced and highly organized Program Manager to lead and oversee production support operations across multiple applications, platforms, vendors, and cross-functional teams. This role will be responsible for driving operational excellence through incident management, SLA compliance, security and risk mitigation, technical debt governance, metrics reporting, client engagement, and end-to-end coordination among internal and external stakeholders.
The ideal candidate will serve as the primary operational leader, ensuring system stability, service reliability, continuous improvement, and effective communication between business stakeholders, technology teams, and third-party vendors.
Key Responsibilities
Production Support & Incident Management
- Lead production support operations across multiple applications and services.
- Establish and manage incident management processes, ensuring timely triage, escalation, resolution, and communication.
- Drive Major Incident Management (MIM) activities and coordinate war room sessions during critical outages.
- Conduct root cause analysis (RCA) reviews and track corrective and preventive actions.
- Monitor incident trends and identify improvement opportunities to reduce recurring issues.
- Ensure adherence to operational support procedures and best practices.
Service Level Agreement (SLA) Management
- Define, monitor, and govern operational SLAs, OLAs, and KPIs.
- Track service performance against agreed targets and drive remediation plans for SLA breaches.
- Develop and implement service improvement plans to enhance customer satisfaction and operational efficiency.
- Provide regular SLA performance reports to leadership and clients.
Technical Debt Management
- Establish governance processes for identification and prioritization of technical debt.
- Partner with engineering and architecture teams to create remediation roadmaps.
- Track technical debt backlog and ensure alignment with business priorities.
- Drive continuous improvements to system stability, maintainability, and performance.
Security Vulnerability & Risk Management
- Coordinate vulnerability assessment, remediation, and compliance activities across application and infrastructure teams.
- Track security findings from scans, audits, and assessments.
- Ensure timely resolution of critical and high-risk vulnerabilities.
- Collaborate with cybersecurity teams to support compliance, audit readiness, and risk mitigation initiatives.
- Monitor operational risks and develop mitigation strategies.
Metrics, Reporting & Governance
- Define and maintain operational dashboards and executive-level reporting.
Analyze performance metrics including:
- Incident volumes
- Mean Time to Acknowledge (MTTA)
- Mean Time to Resolve (MTTR)
- SLA adherence
- Availability and uptime
- Technical debt reduction
- Vulnerability remediation status
-
Release quality metrics
-
Present operational insights and recommendations to leadership.
- Establish governance routines, review meetings, and performance tracking mechanisms.
Client & Stakeholder Management
- Act as the primary point of contact for operational and production support matters.
- Build strong relationships with business stakeholders and clients.
- Communicate service health, risks, escalations, and improvement initiatives.
- Facilitate regular operational reviews and executive status meetings.
- Manage customer expectations and drive issue resolution to completion.
Cross-Team & Vendor Coordination
- Coordinate activities across development, infrastructure, security, QA, DevOps, and support teams.
- Manage relationships with third-party vendors and managed service providers.
- Ensure vendor accountability for service commitments and deliverables.
- Lead cross-functional dependencies and facilitate issue resolution across organizational boundaries.
- Drive alignment among geographically distributed and matrixed teams.
Continuous Improvement & Operational Excellence
- Identify process improvement opportunities and implement best practices.
- Support automation initiatives that improve service reliability and operational efficiency.
- Drive ITIL-aligned service management practices.
- Lead post-incident reviews and ensure lessons learned are incorporated into future processes.
- Foster a culture of accountability, continuous improvement, and customer focus.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
8+ years of experience in IT Program Management, Service Delivery, Production Support, or Operations Management. Strong experience managing large-scale production support environments. Proven experience with incident management, problem management, and change management processes
8+ years of Experience managing multiple cross-functional teams and vendors. Strong understanding of application support, cloud platforms, infrastructure, and software delivery lifecycles.
8+ years of Experience with operational dashboards, KPI reporting, and executive communications. Excellent stakeholder management and client-facing communication skills.
Preferred Qualifications
- ITIL Foundation or ITIL Managing Professional certification.
- Experience with Agile, Scrum, DevOps, and Site Reliability Engineering (SRE) practices.
- Familiarity with ServiceNow, AppDynamics, or other monitoring tools.
- Experience in regulated environments and security compliance frameworks.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [ 65 - 70 $ W2 hourly range]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Program Associate Job Roles in Massachusetts
See all 94+ Program Associate Jobs in Massachusetts
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Search Program Associate Jobs in MassachusettsProgram Associate Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for program associates in Massachusetts?
Massachusetts employers with documented histories of sponsoring program associates include Mass General Brigham, Harvard University, MIT, the Dana-Farber Cancer Institute, Partners in Health, and various state-level public health agencies. Nonprofits and research hospitals in the Greater Boston area account for a significant share of program associate sponsorships, given their federally funded grant structures and familiarity with H-1B visa and similar visa processes.
Which visa types are most common for program associate roles in Massachusetts?
The H-1B is the most common visa for program associates in Massachusetts, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as public health, international development, or social policy. Some university-affiliated positions may also support J-1 visa exchange visitor status. Candidates with Canadian or Mexican citizenship may explore the TN visa if the role fits an eligible USMCA occupation category.
How to find program associate visa sponsorship jobs in Massachusetts?
Migrate Mate filters program associate job listings specifically by visa sponsorship status and state, making it straightforward to identify Massachusetts employers actively willing to sponsor. Rather than sorting through general job postings, you can search Migrate Mate for program associate roles in Massachusetts and see which organizations have a track record of sponsoring international candidates in this position type, particularly in Boston's nonprofit and research sectors.
Which cities in Massachusetts have the most program associate sponsorship jobs?
Boston accounts for the large majority of program associate sponsorship activity in Massachusetts, driven by its concentration of research hospitals, universities, and international nonprofits. Cambridge is a secondary hub, given the presence of Harvard, MIT, and affiliated research organizations. Worcester has emerging activity through UMass Medical School and community health networks, while Springfield occasionally surfaces roles through regional nonprofits and government-affiliated programs.
Are there state-specific considerations for program associates seeking sponsorship in Massachusetts?
Massachusetts has a strong university and research hospital pipeline that regularly recruits internationally trained professionals into program associate roles, particularly in public health, global development, and policy research. Employers in these sectors tend to have in-house legal teams or established relationships with immigration counsel, which can make the sponsorship process more structured. Roles tied to federally funded grants often have defined prevailing wage obligations under Department of Labor guidelines, which employers must meet regardless of internal pay bands.
What is the prevailing wage for sponsored program associate jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.