Customer Success Professional Visa Sponsorship Jobs in Missouri
Missouri's customer success professional roles are concentrated in St. Louis and Kansas City, where companies like Mastercard, Centene, and Cerner (now Oracle Health) maintain large technology and enterprise software operations. Employers across fintech, healthcare IT, and SaaS regularly hire internationally, making Missouri a realistic target for candidates seeking visa sponsorship in customer success.
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Get Access To All JobsINTRODUCTION
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.
WORKING AT ABBOTT
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.
THE OPPORTUNITY
The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty, securing retention, and driving value expansion at assigned accounts.
TERRITORY/LOCATION
- This position is remote.
- Qualified candidates must currently live in the Wichita, KS or Kansas City, MO area.
- Travel up to 25%.
WHAT YOU’LL WORK ON
- Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues. Level I support is defined for a specific set of error codes that could be repaired in less than 1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
- Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
- Determine the level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business needs.
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
- Plan and prioritize customer visits and activities to do in each account.
- Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
- Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
- Responsible for Service Contract Sales at assigned accounts.
- Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.
- Understand the competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.
REQUIRED QUALIFICATIONS
- Bachelor’s degree or equivalent relevant experience.
- 5 or more years of experience as a Field Service Engineer.
COMPENSATION
- The base pay for this position is $31.75 – $63.55/hour. In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: CRLB Core Lab
LOCATION: United States of America : Remote
WORK SHIFT: Standard
TRAVEL: Yes, 25 % of the Time
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
INTRODUCTION
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.
WORKING AT ABBOTT
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.
THE OPPORTUNITY
The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty, securing retention, and driving value expansion at assigned accounts.
TERRITORY/LOCATION
- This position is remote.
- Qualified candidates must currently live in the Wichita, KS or Kansas City, MO area.
- Travel up to 25%.
WHAT YOU’LL WORK ON
- Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues. Level I support is defined for a specific set of error codes that could be repaired in less than 1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
- Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
- Determine the level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business needs.
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
- Plan and prioritize customer visits and activities to do in each account.
- Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
- Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
- Responsible for Service Contract Sales at assigned accounts.
- Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.
- Understand the competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.
REQUIRED QUALIFICATIONS
- Bachelor’s degree or equivalent relevant experience.
- 5 or more years of experience as a Field Service Engineer.
COMPENSATION
- The base pay for this position is $31.75 – $63.55/hour. In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: CRLB Core Lab
LOCATION: United States of America : Remote
WORK SHIFT: Standard
TRAVEL: Yes, 25 % of the Time
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Customer Success Professional Job Roles in Missouri
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Search Customer Success Professional Jobs in MissouriCustomer Success Professional Jobs in Missouri: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in Missouri?
St. Louis-based Mastercard and World Wide Technology, along with Kansas City's Cerner (now Oracle Health) and Garmin, have consistent records of H-1B visa sponsorship in customer-facing technology roles. Larger enterprise software and healthcare IT firms in Missouri are generally more likely to sponsor than small local businesses, as they have established HR and legal infrastructure to manage the process.
Which visa types are most common for customer success professional roles in Missouri?
The H-1B is the most common visa category for customer success professionals in Missouri, particularly when the role requires a bachelor's degree in a specific field such as computer science, business, or communications and involves specialized software or technical account management. L-1B visas apply when an international employee is transferring from an overseas office of the same company into a Missouri-based customer success position.
Which cities in Missouri have the most customer success professional sponsorship jobs?
Kansas City and St. Louis account for the overwhelming majority of customer success sponsorship opportunities in Missouri. St. Louis draws from its fintech, bioscience, and enterprise software sectors, while Kansas City's strength in healthcare IT, logistics technology, and payments creates steady demand for customer success talent. Smaller markets like Columbia have some activity tied to university-linked tech companies but at much lower volume.
How to find customer success professional visa sponsorship jobs in Missouri?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success professional roles in Missouri without sorting through positions that don't offer sponsorship. You can narrow results by city, filtering for Kansas City or St. Louis where sponsorship activity is highest. Migrate Mate also surfaces employer sponsorship history, which helps you prioritize companies with a track record of filing H-1B petitions for customer success roles.
Are there any Missouri-specific considerations for customer success professionals seeking visa sponsorship?
Missouri does not impose state-level visa or work authorization requirements beyond federal standards, but the prevailing wage requirement for H-1B petitions is calculated using Department of Labor data specific to the St. Louis or Kansas City metro areas, which can differ from national averages. Customer success roles that blend technical account management with implementation support tend to qualify more reliably as specialty occupations than generalist support roles, which matters for H-1B eligibility.
What is the prevailing wage for sponsored customer success professional jobs in Missouri?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.