INTRODUCTION

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Toyota has an outstanding opportunity for a BDC Consultant to join their team and the Holman Family!

Job Duties:

- Implement and refine lead management processes to maximize TO lead conversion rates
- Use professional discretion in effective distribution of TO leads to Sales Advisors
- Ensure workflows have been executed; review TO follow-up and provide guidance when appropriate
- Ensure each TO is handled personally and promptly; review all DS notes, outreach to customer as needed
- Maintain daily records of TO activity and sales advisor follow-up
- Analyze data to identify trends, areas for improvement, and opportunities to optimize lead conversion
- Generate regular reports on TO performance and provide insights to relevant stakeholders
- Ensure preparation is complete for all Internet Lead and Portfolio Management appointments
- Confirm appointments with customers to maximize show ratio
- Thoroughly review all customer notes with Sales Advisor and Sales Manager prior to appointment
- Ensure the vehicle is ready for presentation: pulled up, fueled, clean, and marked specifically for the customer by name
- Outreach to ‘No Show’ appointments, reschedule as needed
- Maintain CRM data integrity by ensuring accurate and up-to-date information in the CRM system for all TO leads
- Ensure appointments are marked as Shown / No Show
- Customer details and notes are up to date
- Assist with merging and reconciliation of leads throughout the month
- Confirm lead sourcing is accurate and adjust as necessary
- Collaborate proactively and regularly with relevant stakeholders; ensure alignment of strategies to objectives
- Manage/update CEC Sales Pulse page
- Provide regular updates on:
- In stock inventory and pipeline
- Price changes
- New Vehicle Reservations (NVR)
- Personnel changes
- Any issues or events impacting store operations
- Calls To Action
- Optimize long-term customer engagement by utilizing CEC Return process
- Focus on ensuring CEC and In-store lead management processes are executed to maximize sales
- Follow our promise of the Holman Experience – we will treat clients, partners and colleagues as we would like to be treated. With every interaction:
- Be welcoming
- Be Helpful
- Listen and anticipate needs
- Deliver

Education and/or Training:

- High school diploma
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)

Relevant Work Experience:

- 2-4 Years of Customer Service or Sales Experience
- Experience in automotive industry a plus
- Experience using CRM tools, Automotive CRM a plus
- Familiarity with dealership operations a plus
- Familiarity with BDC functions a plus
- Experience reviewing and improving processes to increase efficiencies

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement

Benefits:

Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $25.42 - $36.23 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
- Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
- Misrepresent or embellish qualifications, skills, or experience
- Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.