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Inside Sales Account Manager

Job Summary

This role is responsible for strategically engaging with inbound leads and existing customers and fostering customer relationships. The role collaborates with the sales team, guides customers through the sales process, and contributes to business expansion and success.

Responsibilities

• Maintains a deep understanding of the organization's portfolio, including products, services, and promotional campaigns, to provide accurate and relevant information to customers.
• Utilizes the organization's sales tools and processes effectively, ensuring accurate tracking and management of leads and opportunities.
• Receives customer request calls and effectively sells the organization’s offerings to the installed base.
• Understands the client's procurement processes and decision-making criteria, leveraging this knowledge to win new business and maintain existing relationships.
• Identifies new business opportunities within existing accounts, uncovering the potential for growth and taking ownership of new leads.
• Collaborates with assigned sales representatives for complex sales scenarios or when competitors are directly engaging with customers face-to-face.
• Engages in solution-based selling, addressing customer complex requests across multiple products or services, and presenting comprehensive solutions that meet their needs.
• Owns strategic entry points at the customer level that align with the overall business objectives, fostering deeper relationships and expanding business opportunities.
• Guides leads through the entire sales process, from initial contact to closing deals, demonstrating expertise in handling various stages of the process.
• Utilizes data and analytics to identify trends, opportunities, and areas for improvement, making informed decisions to optimize sales performance.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

• Certified Inside Sales Professional (CISP)

Knowledge & Skills

• Business Development
• Business Planning
• Business To Business
• Cold Calling
• Consultative Selling
• Cross-Selling
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outbound Calls
• Phone Sales
• Product Knowledge
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Telemarketing
• Upselling

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

Works on assignments that are moderately complex in nature and require intermediate problem resolution.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Salary

The on-target earnings (OTE) range for this role is $26.82 to $38.25 USD per hour with a 60%/40% (salary/incentive) mix. Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Sales

Schedule

Full time

Shift

No shift premium (United States of America)

Travel

Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"