Clinical Support Specialist Visa Sponsorship Jobs in New York

Company Overview

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.

The Opportunity That Awaits You:

The Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts. In addition, you will partner closely with Sales to identify opportunities for utilization growth and account retention. At the core of this role, we are seeking a Clinical Specialist who is comfortable working in complex surgical environments, managing multiple stakeholders in the OR, and maintaining exceptional attention to detail. You will guide surgeons through onboarding and competency milestones, support procedural scheduling to maximize coverage, and maintain accurate case logs and documentation. We are also looking for a strong communicator who will regularly share field insights with Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements. This role requires a collaborative, hands-on professional who can adapt quickly, execute tactically in the field, and uphold high standards of safety, quality, and customer satisfaction. The Clinical Specialist will work to build surgeon and staff confidence, competency, and expertise with all PROCEPT BioRobotics technologies. The ideal candidate will exercise independent judgment in planning, organizing, and performing their work, while partnering with internal teams to support system updates, regulatory compliance, and field-based program needs. Frequent travel is required to ensure comprehensive support across the region.

What Your Day-To-Day Will Involve:

- Deliver product training and clinical education to surgeons, staff, and new users
- Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
- Provide in-service and field support, including installations and software updates
- Execute procedural scheduling and efficiency improvements to maximize case coverage
- Partner with Sales to identify opportunities for utilization growth and account retention
- Collaborate with team members to drive program efficiency and ensure regulatory compliance
- Support marketing and training events, including physical setup and presentations
- Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
- Maintain accurate case log files, expenses, and administrative documentation in Salesforce
- Upload cases logs as required to central repository for all cases supported
- Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.

What Success Looks Like:

- Regional Quota Attainment: Direct contribution to revenue through utilization growth
- Operational Efficiency: Improved scheduling efficiency (e.g., AquaDays)
- Surgeon Satisfaction: High satisfaction scores and positive qualitative feedback
- Clinical Outcomes: Consistent delivery of safe, high-quality procedures
- Surgeon Engagement: Growth in trained and active surgeons
- Procedural Growth: Increase in procedures per account and per surgeon
- Onboarding Progress: Completion of onboarding milestones and procedural proficiency

The Qualifications We Need You to Possess:

- Bachelor’s degree or equivalent experience
- 2-4 years clinical experience preferred
- Strong interest in medical devices and robotics
- Ability to travel 75% or greater as necessary
- As a condition of employment, you must achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy. Should you need additional support to achieve this milestone there is a possibility for 30 days supplemental coaching to gain sign-off.

The Qualifications We Would Like You to Possess:

- Strong communicator and engaging educator with excellent presentation skills
- Collaborative team player with a commercially aligned, customer-focused mindset
- Ability to influence surgeon adoption and drive procedural growth
- Hands-on, adaptable, and willing to execute tactically in the field
- Analytical thinker with strong attention to detail and problem-solving skills

Base salary for this role is $108,000

Understanding PROCEPT's Culture

At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world!

BENEFITS OF WORKING AT PROCEPT!

PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more!

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

PROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

PAY RANGE TRANSPARENCY

Procept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.

WORK ENVIRONMENT

We’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.

PROCEPT BioRobotics – Applicant Privacy Notice

When you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [Privacy Policy]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.