Service Team Member Visa Sponsorship Jobs in New York
Service team member visa sponsorship jobs in New York are concentrated in the hospitality, retail, and food service sectors, with major employers like Marriott, Hilton, and large restaurant groups operating across New York City, Buffalo, and Albany. International candidates pursuing these roles most commonly work through the H-2B visa seasonal worker program or employer-sponsored H-1B visa pathways for supervisory positions.
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Get Access To All JobsJob Description
Responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders are managed in a timely and accurate manner based on quotes for both standard and customized solutions by pro-actively engaging with customers, working closely with the sales team and also operations teams. This role also handles a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.
Key Responsibilities and Outcomes:
- Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.
- Ensure the integrity of any data input and maintains records as required.
- Maximize opportunities for new business with existing customers (through opportunities for value selling including cross selling).
- Respond professionally and accurately to all other customer queries within agreed timescales.
- Use existing procedures and policies to solve routine or standard problems.
- Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.
- Manage status report submittals on a recurring basis as required by the customer.
- Manage documentation requirements of orders when needed to ensure approvals are in place to support Rotork delivery commitment.
- Liaise and negotiate with customers, internal departments and Factory regarding order fulfilment or special requirements.
- Work with the Quality department to resolve and investigate customer and quality complaints, ensuring customer expectations are managed through to resolution.
- Clarifies delivery dates and addresses delays in production and delivery with relevant contact points, ensuring issues are resolved and communicated to the customer as needed.
Qualifications Experience Requirements:
- Strong Customer Service experience with typically 3 years’ experience in a relevant role and/or industry
- Experience in using ERP and CRM Systems
- Degree or Engineering/Technical Qualification (or equivalent)
- Proficiency in data analysis and leveraging analytics for sales strategy development
- Proficient in Microsoft Office with the ability to quickly learn & utilize business software and internal programs
The Successful Candidate:
- Ability to interact with customers on routine basis and must demonstrate a high level of Customer Service.
- Must be thorough, accurate, and organized, with a strong attention to detail.
- Good communication skills, customer focused, strong multitasker and good at executing tasks
- Proactive approach to challenges in order to find solutions to customer issues
HP #LI-Hybrid
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Job Description
Responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders are managed in a timely and accurate manner based on quotes for both standard and customized solutions by pro-actively engaging with customers, working closely with the sales team and also operations teams. This role also handles a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.
Key Responsibilities and Outcomes:
- Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.
- Ensure the integrity of any data input and maintains records as required.
- Maximize opportunities for new business with existing customers (through opportunities for value selling including cross selling).
- Respond professionally and accurately to all other customer queries within agreed timescales.
- Use existing procedures and policies to solve routine or standard problems.
- Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.
- Manage status report submittals on a recurring basis as required by the customer.
- Manage documentation requirements of orders when needed to ensure approvals are in place to support Rotork delivery commitment.
- Liaise and negotiate with customers, internal departments and Factory regarding order fulfilment or special requirements.
- Work with the Quality department to resolve and investigate customer and quality complaints, ensuring customer expectations are managed through to resolution.
- Clarifies delivery dates and addresses delays in production and delivery with relevant contact points, ensuring issues are resolved and communicated to the customer as needed.
Qualifications Experience Requirements:
- Strong Customer Service experience with typically 3 years’ experience in a relevant role and/or industry
- Experience in using ERP and CRM Systems
- Degree or Engineering/Technical Qualification (or equivalent)
- Proficiency in data analysis and leveraging analytics for sales strategy development
- Proficient in Microsoft Office with the ability to quickly learn & utilize business software and internal programs
The Successful Candidate:
- Ability to interact with customers on routine basis and must demonstrate a high level of Customer Service.
- Must be thorough, accurate, and organized, with a strong attention to detail.
- Good communication skills, customer focused, strong multitasker and good at executing tasks
- Proactive approach to challenges in order to find solutions to customer issues
HP #LI-Hybrid
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Service Team Member Job Roles in New York
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Search Service Team Member Jobs in New YorkService Team Member Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for service team members in New York?
Large hospitality chains and hotel groups are the most active sponsors for service team member roles in New York. Employers like Marriott, Hilton, and Hyatt have properties across New York City and upstate locations that have historically filed for work visas. Seasonal resorts in the Catskills and Adirondacks also participate in the H-2B program, which is specifically designed for temporary non-agricultural service workers.
Which visa types are most common for service team member roles in New York?
The H-2B visa is the most common pathway for temporary service team member positions in New York, covering roles in hotels, resorts, restaurants, and event venues with seasonal demand. For permanent, full-time service roles with supervisory responsibilities, some employers pursue H-1B sponsorship if the position qualifies as a specialty occupation. J-1 visa exchange visitor visas also cover certain hospitality training roles at larger New York properties.
How to find service team member visa sponsorship jobs in New York?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S., including service team member roles in New York. You can filter directly by state and role type to see employers actively open to sponsoring work visas. This saves significant time compared to manually screening general job postings, since Migrate Mate focuses exclusively on sponsorship-eligible opportunities.
Which cities in New York have the most service team member sponsorship jobs?
New York City accounts for the largest share of service team member sponsorship jobs in the state, driven by its concentration of hotels, restaurants, and entertainment venues. Buffalo and Rochester also have active hospitality markets with sponsoring employers. Seasonal resort areas like the Catskills see concentrated H-2B hiring during summer and winter peak periods, making them worth monitoring if you're open to short-term placements.
Are there any New York-specific considerations for service team member visa sponsorship?
New York's prevailing wage requirements under the H-2B program are set by the Department of Labor and tend to reflect the state's higher cost of living, particularly in New York City. Employers must attest they cannot find qualified U.S. workers before sponsoring H-2B candidates. New York's large hospitality industry also means competition for sponsorship roles can be significant, so candidates with prior hotel or food service experience are generally stronger applicants.
What is the prevailing wage for sponsored service team member jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.