System Administrator Visa Sponsorship Jobs in New York
System administrator visa sponsorship jobs in New York are concentrated in financial services, media, healthcare, and enterprise technology. Major employers include JPMorgan Chase, Pfizer, NBCUniversal, and large managed service providers across Manhattan and the outer boroughs. New York's density of Fortune 500 headquarters makes it one of the most active markets for sponsored IT infrastructure roles.
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Get Access To All JobsLocation
New York
Employment Type
Full time
Location Type
Hybrid
Department
IT
Compensation
* $171K – $235.2K • Offers Equity • Offers Bonus
Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
Harvey is building a best-in-class go-to-market engine, and we're looking for a Lead System Administrator, CX is a senior individual contributor responsible for administering, operating, and continuously improving Harvey's Zendesk platform and the broader Customer Experience systems stack, including Planhat, Sierra, and new platforms as they are adopted, across the full customer journey from pilot through renewal. Zendesk is the primary system of ownership; the stack around it is growing, and this role grows with it.
This role applies deep platform expertise to design scalable workflows, implement automation, and maintain system reliability so Zendesk and its integrations evolve alongside the business while maintaining strong governance, documentation, and stability. You'll balance hands-on configuration with operational improvement and serve as the primary systems partner to Customer Support and CX Operations leadership.
The role sits within GTM Systems and partners closely with CX Operations, Support, Customer Success, Integrations, and Data teams. Success requires strong technical judgment, operational ownership, and the ability to independently translate operational requirements into scalable, reliable system configurations.
Own Zendesk
- Administer Support, Guide, Explore, and AI features, and act as the internal Zendesk subject matter expert.
- Design and maintain scalable workflows: routing, triggers, automations, forms and fields, taxonomy, SLAs, views, macros, and queues.
- Manage the configuration lifecycle (planning, sandbox testing, deployment, documentation) with strong governance and traceability.
- Manage vendor releases and platform changes, including the upcoming OAuth migration.
- Troubleshoot complex issues across workflows and integrations, and drive root-cause resolution.
- Build Explore dashboards and support the data pipeline behind executive reporting on support performance and customer health.
Grow the CX stack
- Support and optimize adjacent CX and CS platforms, including Planhat for customer health, lifecycle, and renewal workflows and Sierra for AI-assisted support, as CX priorities require.
- Evaluate, implement, and administer new CX platforms as the stack expands, applying the same configuration lifecycle, governance, and documentation standards used for Zendesk.
- Work with Integrations, Data, and Security to connect systems in line with Harvey's security and compliance standards.
Run the function
- Manage intake and prioritization of enhancement requests and maintain a clear backlog.
- Lead enhancement projects: define requirements and acceptance criteria, coordinate stakeholders, and communicate scope, risks, and schedule changes proactively.
- Meet operational SLAs for platform support and configuration requests.
- Join CX Operations planning and agent feedback forums, and work with agents on QA and user acceptance testing.
- Provide training and enablement when needed, and maintain system design documentation.
- Ship changes that are designed, tested, documented, and communicated, and bring firm recommendations with trade-offs rather than just problems.
What You Have
- 5+ years administering Zendesk in a high-volume, multi-team environment, with deep expertise in triggers, automations, routing, fields, forms, views, macros, and SLAs
- Zendesk Administrator certification (Support Admin Expert or equivalent)
- Experience with sandbox testing, controlled deployment, and change documentation
- Experience building Zendesk integrations with CRM or adjacent systems via iPaaS (Workato preferred), APIs, or webhooks
- Working knowledge of Salesforce as an integration partner (objects, field mapping, sync patterns)
- Experience building reporting and dashboards in Zendesk Explore or a similar tool
- Experience with Planhat, Gainsight, Catalyst, or similar, or a demonstrated ability to ramp quickly on new CX tools
- Strong documentation habits, including runbooks and change records
- Ability to translate operational workflows into scalable configurations and communicate with technical and non-technical partners
- Ability to manage multiple initiatives independently
- Fluency with AI tools (including Zendesk AI and general-purpose assistants) to build, automate, and troubleshoot
Bonus
- Experience administering additional Zendesk products (Talk, Workforce Management, Advanced AI).
- Experience integrating AI support agents (Sierra or similar) with Zendesk.
- SQL or scripting for data workflows; Snowflake or BigQuery.
- Experience in compliance-driven environments (SOC 2, etc.).
Compensation
$171,000 - $235,200 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
LI-RB1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location
New York
Employment Type
Full time
Location Type
Hybrid
Department
IT
Compensation
* $171K – $235.2K • Offers Equity • Offers Bonus
Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
Harvey is building a best-in-class go-to-market engine, and we're looking for a Lead System Administrator, CX is a senior individual contributor responsible for administering, operating, and continuously improving Harvey's Zendesk platform and the broader Customer Experience systems stack, including Planhat, Sierra, and new platforms as they are adopted, across the full customer journey from pilot through renewal. Zendesk is the primary system of ownership; the stack around it is growing, and this role grows with it.
This role applies deep platform expertise to design scalable workflows, implement automation, and maintain system reliability so Zendesk and its integrations evolve alongside the business while maintaining strong governance, documentation, and stability. You'll balance hands-on configuration with operational improvement and serve as the primary systems partner to Customer Support and CX Operations leadership.
The role sits within GTM Systems and partners closely with CX Operations, Support, Customer Success, Integrations, and Data teams. Success requires strong technical judgment, operational ownership, and the ability to independently translate operational requirements into scalable, reliable system configurations.
Own Zendesk
- Administer Support, Guide, Explore, and AI features, and act as the internal Zendesk subject matter expert.
- Design and maintain scalable workflows: routing, triggers, automations, forms and fields, taxonomy, SLAs, views, macros, and queues.
- Manage the configuration lifecycle (planning, sandbox testing, deployment, documentation) with strong governance and traceability.
- Manage vendor releases and platform changes, including the upcoming OAuth migration.
- Troubleshoot complex issues across workflows and integrations, and drive root-cause resolution.
- Build Explore dashboards and support the data pipeline behind executive reporting on support performance and customer health.
Grow the CX stack
- Support and optimize adjacent CX and CS platforms, including Planhat for customer health, lifecycle, and renewal workflows and Sierra for AI-assisted support, as CX priorities require.
- Evaluate, implement, and administer new CX platforms as the stack expands, applying the same configuration lifecycle, governance, and documentation standards used for Zendesk.
- Work with Integrations, Data, and Security to connect systems in line with Harvey's security and compliance standards.
Run the function
- Manage intake and prioritization of enhancement requests and maintain a clear backlog.
- Lead enhancement projects: define requirements and acceptance criteria, coordinate stakeholders, and communicate scope, risks, and schedule changes proactively.
- Meet operational SLAs for platform support and configuration requests.
- Join CX Operations planning and agent feedback forums, and work with agents on QA and user acceptance testing.
- Provide training and enablement when needed, and maintain system design documentation.
- Ship changes that are designed, tested, documented, and communicated, and bring firm recommendations with trade-offs rather than just problems.
What You Have
- 5+ years administering Zendesk in a high-volume, multi-team environment, with deep expertise in triggers, automations, routing, fields, forms, views, macros, and SLAs
- Zendesk Administrator certification (Support Admin Expert or equivalent)
- Experience with sandbox testing, controlled deployment, and change documentation
- Experience building Zendesk integrations with CRM or adjacent systems via iPaaS (Workato preferred), APIs, or webhooks
- Working knowledge of Salesforce as an integration partner (objects, field mapping, sync patterns)
- Experience building reporting and dashboards in Zendesk Explore or a similar tool
- Experience with Planhat, Gainsight, Catalyst, or similar, or a demonstrated ability to ramp quickly on new CX tools
- Strong documentation habits, including runbooks and change records
- Ability to translate operational workflows into scalable configurations and communicate with technical and non-technical partners
- Ability to manage multiple initiatives independently
- Fluency with AI tools (including Zendesk AI and general-purpose assistants) to build, automate, and troubleshoot
Bonus
- Experience administering additional Zendesk products (Talk, Workforce Management, Advanced AI).
- Experience integrating AI support agents (Sierra or similar) with Zendesk.
- SQL or scripting for data workflows; Snowflake or BigQuery.
- Experience in compliance-driven environments (SOC 2, etc.).
Compensation
$171,000 - $235,200 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
LI-RB1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
System Administrator Job Roles in New York
See all 130+ System Administrator Jobs in New York
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Search System Administrator Jobs in New YorkSystem Administrator Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for system administrators in New York?
Financial institutions like JPMorgan Chase, Citigroup, and Goldman Sachs are among the most consistent sponsors for system administrator roles in New York. Healthcare systems such as NewYork-Presbyterian and NYU Langone, media companies like NBCUniversal, and large technology consultancies including IBM and Cognizant also have active sponsorship histories. Enterprise-scale organizations with complex IT infrastructure tend to sponsor most frequently.
Which visa types are most common for system administrator roles in New York?
The H-1B visa is the most common visa for system administrator positions in New York, provided the role requires at least a bachelor's degree in a relevant field such as computer science or information technology. Some employers also use the L-1B for intracompany transferees with specialized knowledge of proprietary systems. TN visas are available to Canadian and Mexican nationals whose system administrator role qualifies as a specialty occupation under USMCA.
How to find system administrator visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify New York employers actively hiring system administrators who need sponsorship. Rather than sorting through general job boards, you can browse roles already confirmed as sponsorship-eligible. Searching by role and state on Migrate Mate surfaces positions from financial services, healthcare, and technology sectors where New York sponsorship activity is highest.
Which cities in New York have the most system administrator sponsorship jobs?
Manhattan accounts for the largest share of sponsored system administrator positions in New York, driven by the concentration of financial services firms, media companies, and corporate headquarters. Buffalo and Rochester have growing demand through healthcare systems and university-affiliated employers. Albany sees activity from state government contractors, though the volume of sponsored roles there is smaller than in the New York City metro area.
Are there any New York-specific considerations for system administrator visa sponsorship?
New York employers filing H-1B petitions must pay prevailing wages as determined by the Department of Labor for the specific metropolitan area, and New York City's wage levels are among the highest in the country. The density of H-1B-dependent employers in the financial and consulting sectors means competition for sponsored roles is high. Some employers in New York also require security clearances or regulated-industry certifications, which can affect sponsorship timelines and eligibility.
What is the prevailing wage for sponsored system administrator jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.