Technology Visa Sponsorship Jobs in New York
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Get Access To All JobsHead of Customer Excellence, S&P Global Market Intelligence
- New York, New York
- Customer Success & Support Group
- 329723
Job Description
About the Role:
Grade Level (for internal use):
16
S&P Global Market Intelligence is seeking a Head of Customer Excellence to lead and scale a world-class, end-to-end customer organization across our global business. This is a mission-critical enterprise leadership role accountable for the full post-sale customer lifecycle—from onboarding and support to success, retention, and value realization. The role sits at the intersection of customer experience, revenue growth, and operational excellence, with a mandate to deliver predictable, high-quality customer outcomes at scale.
You will lead a global organization and drive the next phase of transformation—evolving to a data-driven, AI-enabled, and digital-first Customer Excellence model.
What You’ll Do
Own the End-to-End Customer Lifecycle
- Lead all post-sale functions, including customer onboarding, support, success, and lifecycle management
- Ensure a seamless, proactive experience across all customer touchpoints
- Establish clear ownership of customer outcomes across the lifecycle
Drive Customer & Revenue Outcomes
- Improve key metrics including:
- Customer satisfaction (NPS / CSAT)
- Retention and renewal rates
- Product adoption and engagement
- Partner with Commercial teams to enable renewals and expansion, contributing to Net Revenue Retention (NRR)
Lead a Next-Generation Operating Model
- Design and execute a scaled, segmented delivery model (enterprise, mid-market, digital)
- Standardize and simplify global processes to improve quality, efficiency, and consistency
- Optimize cost-to-serve while maintaining best-in-class experience
Deliver AI-Enabled Transformation
- Deploy automation, AI, and digital capabilities to enhance customer and agent experiences
- Expand self-service and digital engagement channels
- Partner with Technology and Data teams to build a modern CX platform ecosystem
Build a Customer Intelligence Engine
- Implement customer health scoring, predictive analytics, and VoC programs
- Deliver actionable insights across Product, Sales, and CX teams
- Shift from reactive support to proactive, predictive engagement
Lead Global Teams & Talent Strategy
- Build and develop a high-performing global leadership team
- Scale a modern workforce model (client proximity, operating center, AI-augmented)
- Foster a culture of customer obsession, accountability, and continuous improvement
Drive Cross-Functional Alignment
- Partner closely with:
- Sales & Revenue Operations
- Product & Engineering
- Data & Analytics
- Platform & Technology teams
- Ensure alignment between customer experience, product delivery, and revenue strategy
What Success Looks Like
- Consistent, high-quality customer experience at scale
- Improved retention, renewal performance, and customer lifetime value
- AI-powered, digital-first service model with measurable productivity gains
- Clear linkage between Customer Excellence and revenue outcomes
- Strong global team with scalable operating model
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $350,000 to $400,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan and equity.
What We’re Looking For
Experience
- 15+ years of experience leading global Customer Experience, Customer Success, or Support organizations
- Proven track record in scaled, subscription-based or data-driven businesses
- Experience leading large, complex, matrixed global teams
Leadership & Capability
- Ability to operate as both a strategist and operator
- Demonstrated success driving:
- Transformation programs (AI, automation, operating model redesign)
- Customer and revenue outcomes (retention, adoption, growth)
- Deep expertise in:
- Customer lifecycle management
- CX platforms (e.g., Salesforce, ServiceNow)
- Data-driven decision-making
Differentiators
- Experience building AI-enabled or digital-first customer organizations
- Strong financial acumen (cost-to-serve, ROI, efficiency metrics)
- Ability to influence at executive level and operate as an enterprise leader
Why This Role Matters
This role is central to how S&P Global Market Intelligence delivers value to its customers and drives long-term growth.
You will:
- Shape the future of customer experience at scale
- Drive measurable impact on retention and revenue
- Lead a transformation toward predictive, AI-enabled service delivery
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
About S& P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
Job ID: 329723
Posted On: 2026-06-15
Location: New York, New York, United States
Head of Customer Excellence, S&P Global Market Intelligence
- New York, New York
- Customer Success & Support Group
- 329723
Job Description
About the Role:
Grade Level (for internal use):
16
S&P Global Market Intelligence is seeking a Head of Customer Excellence to lead and scale a world-class, end-to-end customer organization across our global business. This is a mission-critical enterprise leadership role accountable for the full post-sale customer lifecycle—from onboarding and support to success, retention, and value realization. The role sits at the intersection of customer experience, revenue growth, and operational excellence, with a mandate to deliver predictable, high-quality customer outcomes at scale.
You will lead a global organization and drive the next phase of transformation—evolving to a data-driven, AI-enabled, and digital-first Customer Excellence model.
What You’ll Do
Own the End-to-End Customer Lifecycle
- Lead all post-sale functions, including customer onboarding, support, success, and lifecycle management
- Ensure a seamless, proactive experience across all customer touchpoints
- Establish clear ownership of customer outcomes across the lifecycle
Drive Customer & Revenue Outcomes
- Improve key metrics including:
- Customer satisfaction (NPS / CSAT)
- Retention and renewal rates
- Product adoption and engagement
- Partner with Commercial teams to enable renewals and expansion, contributing to Net Revenue Retention (NRR)
Lead a Next-Generation Operating Model
- Design and execute a scaled, segmented delivery model (enterprise, mid-market, digital)
- Standardize and simplify global processes to improve quality, efficiency, and consistency
- Optimize cost-to-serve while maintaining best-in-class experience
Deliver AI-Enabled Transformation
- Deploy automation, AI, and digital capabilities to enhance customer and agent experiences
- Expand self-service and digital engagement channels
- Partner with Technology and Data teams to build a modern CX platform ecosystem
Build a Customer Intelligence Engine
- Implement customer health scoring, predictive analytics, and VoC programs
- Deliver actionable insights across Product, Sales, and CX teams
- Shift from reactive support to proactive, predictive engagement
Lead Global Teams & Talent Strategy
- Build and develop a high-performing global leadership team
- Scale a modern workforce model (client proximity, operating center, AI-augmented)
- Foster a culture of customer obsession, accountability, and continuous improvement
Drive Cross-Functional Alignment
- Partner closely with:
- Sales & Revenue Operations
- Product & Engineering
- Data & Analytics
- Platform & Technology teams
- Ensure alignment between customer experience, product delivery, and revenue strategy
What Success Looks Like
- Consistent, high-quality customer experience at scale
- Improved retention, renewal performance, and customer lifetime value
- AI-powered, digital-first service model with measurable productivity gains
- Clear linkage between Customer Excellence and revenue outcomes
- Strong global team with scalable operating model
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $350,000 to $400,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan and equity.
What We’re Looking For
Experience
- 15+ years of experience leading global Customer Experience, Customer Success, or Support organizations
- Proven track record in scaled, subscription-based or data-driven businesses
- Experience leading large, complex, matrixed global teams
Leadership & Capability
- Ability to operate as both a strategist and operator
- Demonstrated success driving:
- Transformation programs (AI, automation, operating model redesign)
- Customer and revenue outcomes (retention, adoption, growth)
- Deep expertise in:
- Customer lifecycle management
- CX platforms (e.g., Salesforce, ServiceNow)
- Data-driven decision-making
Differentiators
- Experience building AI-enabled or digital-first customer organizations
- Strong financial acumen (cost-to-serve, ROI, efficiency metrics)
- Ability to influence at executive level and operate as an enterprise leader
Why This Role Matters
This role is central to how S&P Global Market Intelligence delivers value to its customers and drives long-term growth.
You will:
- Shape the future of customer experience at scale
- Drive measurable impact on retention and revenue
- Lead a transformation toward predictive, AI-enabled service delivery
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
About S& P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
Job ID: 329723
Posted On: 2026-06-15
Location: New York, New York, United States
Technology Job Roles in New York
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Search Technology Jobs in New YorkTechnology Jobs in New York: Frequently Asked Questions
Which technology companies sponsor visas in New York?
Major technology employers in New York that frequently sponsor H-1B visa and other work visas include Google, Meta, Amazon, Microsoft, Apple, and IBM. Financial technology companies like Goldman Sachs, JPMorgan Chase, Citigroup, and BlackRock also sponsor heavily for software engineering and data science roles. Emerging companies in Brooklyn's Tech Triangle and Manhattan's Silicon Alley increasingly offer sponsorship to compete for international talent.
Which visa types are most common for technology roles in New York?
H-1B visas dominate technology sponsorship in New York, particularly for software engineers, data scientists, and product managers. O-1 visas are increasingly common for senior technologists and AI researchers at companies like Google DeepMind and OpenAI. L-1 visas are frequent for transfers within multinational tech companies, while TN visas serve Canadian and Mexican professionals in eligible technology occupations.
How to find technology visa sponsorship jobs in New York?
Migrate Mate specializes in connecting international professionals with technology companies that sponsor visas in New York. The platform filters positions by visa sponsorship status and location, showing opportunities across Manhattan's Financial District, Brooklyn's DUMBO tech hub, Long Island City, and other NYC technology centers. Focus on companies with established H-1B filing histories and growing engineering teams.
Which cities in New York have the most technology sponsorship jobs?
Manhattan leads technology visa sponsorship, particularly in Midtown and the Financial District where major tech companies and fintech firms are headquartered. Brooklyn's DUMBO and Williamsburg neighborhoods house many startups and satellite offices. Long Island City in Queens and White Plains in Westchester County also offer significant opportunities, especially for companies seeking lower-cost alternatives to Manhattan real estate.
What are the prevailing wage requirements for technology jobs in New York?
New York technology positions must meet Department of Labor prevailing wage standards, which vary significantly by role and location within the state. Software engineers in Manhattan typically require higher prevailing wages than similar positions in upstate New York. Companies must demonstrate that sponsored positions pay at least the prevailing wage for the specific occupation and geographic area, with Level 1 through Level 4 classifications based on experience and responsibility.
What is the prevailing wage for sponsored technology jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.