Technology H-1B1 Singapore Sponsorship Jobs in North Carolina
H-1B1 Singapore visa sponsorship technology jobs in North Carolina are concentrated in the Research Triangle, where companies like IBM, Cisco, Lenovo, and Red Hat maintain large engineering and software development operations. Raleigh, Durham, and Charlotte are the primary hiring hubs, with demand spanning software engineering, cloud infrastructure, data analytics, and cybersecurity roles.
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Get Access To All JobsINTRODUCTION
As a Senior L3 Conversational AI Support Engineer, you will be the highest level of technical escalation for our enterprise-grade Google Cloud Conversational Enterprise Suite (CES). You will diagnose and resolve complex architectural, integration, and runtime issues across our virtual agents (voice and chat). You will work closely with Cloud Architects, DevOps teams, and Google Support Engineering to ensure high availability, low latency, and optimal performance of our conversational pipelines.
ROLE AND RESPONSIBILITIES
Key Responsibilities (L3 Support & Optimization):
- Advanced Troubleshooting (L3): Diagnose and resolve complex issues related to Dialogflow CX state flows, intent matching, transition routes, and webhook failures (Cloud Functions/Cloud Run).
- Telephony & Integration Support: Troubleshoot SIP trunking, WebRTC, and integration layers between Google CCAI and major CCaaS platforms (e.g., Genesys Cloud, Avaya, Cisco, or Webex).
- Generative AI & LLM Triage: Support and optimize hybrid agents utilizing Vertex AI Agent Builder, Generative Playbooks, and Search/Conversation data stores.
- Performance & Latency Tuning: Analyze end-to-end latency of voice/chat streams. Optimize speech-to-text (STT) and text-to-speech (TTS) configurations, including custom pronunciations and speech adaptation.
- Observability & Analytics: Build and maintain advanced monitoring dashboards using Cloud Logging, Cloud Monitoring, and BigQuery. Analyze conversation logs using CCAI Insights to identify drop-offs and system errors.
- Security & Compliance: Ensure conversational data complies with security standards. Configure and troubleshoot Cloud Data Loss Prevention (DLP) for PII redaction, IAM roles, and VPC Service Controls (VPC-SC).
- CI/CD & Release Management: Support the deployment pipeline of Dialogflow CX agents across Dev, QA, and Prod environments using Terraform, CX CLI, or Dialogflow API.
BASIC QUALIFICATIONS
Required Technical Skills & Experience:
- 7+ years of experience in Cloud Infrastructure, Middleware, or Software Engineering, with at least 3 years of hands-on experience with Google Cloud CCAI / Dialogflow CX.
- Deep Dialogflow CX Expertise: Mastery of flows, pages, transition routes, route groups, event handlers, parameters, and conditional routing.
- GCP Serverless & APIs: Strong experience debugging webhooks hosted on Cloud Run, Cloud Functions, or App Engine (Node.js, Python, or Go).
- Data & Analytics: Proficient in writing SQL queries in BigQuery to analyze conversation logs and export metrics.
- Networking & Telephony: Solid understanding of SIP, RTP, gRPC, APIs (REST/JSON), and OAuth 2.0 authentication.
- Security: Experience with GCP security tools, specifically Cloud DLP, KMS, and IAM.
- Infrastructure as Code (IaC): Familiarity with managing Dialogflow resources via Terraform.
COMPENSATION
- The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour.
Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
LOCATION
Charlotte, NC, United States (On-site)
Contract (3 months)
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
INTRODUCTION
As a Senior L3 Conversational AI Support Engineer, you will be the highest level of technical escalation for our enterprise-grade Google Cloud Conversational Enterprise Suite (CES). You will diagnose and resolve complex architectural, integration, and runtime issues across our virtual agents (voice and chat). You will work closely with Cloud Architects, DevOps teams, and Google Support Engineering to ensure high availability, low latency, and optimal performance of our conversational pipelines.
ROLE AND RESPONSIBILITIES
Key Responsibilities (L3 Support & Optimization):
- Advanced Troubleshooting (L3): Diagnose and resolve complex issues related to Dialogflow CX state flows, intent matching, transition routes, and webhook failures (Cloud Functions/Cloud Run).
- Telephony & Integration Support: Troubleshoot SIP trunking, WebRTC, and integration layers between Google CCAI and major CCaaS platforms (e.g., Genesys Cloud, Avaya, Cisco, or Webex).
- Generative AI & LLM Triage: Support and optimize hybrid agents utilizing Vertex AI Agent Builder, Generative Playbooks, and Search/Conversation data stores.
- Performance & Latency Tuning: Analyze end-to-end latency of voice/chat streams. Optimize speech-to-text (STT) and text-to-speech (TTS) configurations, including custom pronunciations and speech adaptation.
- Observability & Analytics: Build and maintain advanced monitoring dashboards using Cloud Logging, Cloud Monitoring, and BigQuery. Analyze conversation logs using CCAI Insights to identify drop-offs and system errors.
- Security & Compliance: Ensure conversational data complies with security standards. Configure and troubleshoot Cloud Data Loss Prevention (DLP) for PII redaction, IAM roles, and VPC Service Controls (VPC-SC).
- CI/CD & Release Management: Support the deployment pipeline of Dialogflow CX agents across Dev, QA, and Prod environments using Terraform, CX CLI, or Dialogflow API.
BASIC QUALIFICATIONS
Required Technical Skills & Experience:
- 7+ years of experience in Cloud Infrastructure, Middleware, or Software Engineering, with at least 3 years of hands-on experience with Google Cloud CCAI / Dialogflow CX.
- Deep Dialogflow CX Expertise: Mastery of flows, pages, transition routes, route groups, event handlers, parameters, and conditional routing.
- GCP Serverless & APIs: Strong experience debugging webhooks hosted on Cloud Run, Cloud Functions, or App Engine (Node.js, Python, or Go).
- Data & Analytics: Proficient in writing SQL queries in BigQuery to analyze conversation logs and export metrics.
- Networking & Telephony: Solid understanding of SIP, RTP, gRPC, APIs (REST/JSON), and OAuth 2.0 authentication.
- Security: Experience with GCP security tools, specifically Cloud DLP, KMS, and IAM.
- Infrastructure as Code (IaC): Familiarity with managing Dialogflow resources via Terraform.
COMPENSATION
- The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour.
Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
LOCATION
Charlotte, NC, United States (On-site)
Contract (3 months)
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
H-1B1 Singapore Technology Job Roles in North Carolina
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Search Technology Jobs in North CarolinaTechnology H-1B1 Singapore Sponsorship Jobs in North Carolina: Frequently Asked Questions
Which technology companies sponsor H-1B1 Singapore visas in North Carolina?
North Carolina technology employers with documented H-1B1 visa sponsorship activity include IBM, Cisco, Lenovo, Red Hat, SAS Institute, and Fidelity Investments in the Research Triangle, along with Bank of America and Honeywell in Charlotte. Smaller software firms and contract research organizations in the Triangle also file Labor Condition Applications for Singapore national workers, though sponsorship practices vary by company and role.
Which cities in North Carolina have the most technology H-1B1 Singapore sponsorship jobs?
Raleigh, Durham, and Chapel Hill collectively form the Research Triangle, which accounts for the largest concentration of technology H-1B1 Singapore sponsorship activity in the state. Charlotte follows as a secondary hub, driven by financial technology and enterprise software employers. Cary and Morrisville host significant technology campuses, notably SAS Institute's headquarters, and regularly appear in DOL Labor Condition Application filings for H-1B1 positions.
What types of technology roles typically qualify for H-1B1 Singapore sponsorship?
Roles that commonly qualify are those requiring at least a bachelor's degree in a directly related field, consistent with the H-1B1 visa specialty occupation standard. In North Carolina's technology sector, this includes software engineers, cloud and DevOps engineers, data scientists, cybersecurity analysts, network engineers, and business intelligence developers. General IT support roles that do not require a specific degree field typically do not meet the specialty occupation threshold.
How do I find technology H-1B1 Singapore sponsorship jobs in North Carolina?
Migrate Mate filters technology job listings specifically by visa type, so you can search for H-1B1 Singapore-eligible roles in North Carolina without manually screening hundreds of postings. The platform surfaces employers with verified Labor Condition Application filing history in the state, helping you prioritize companies that have sponsored H-1B1 workers in technology roles before. Searching by city, Raleigh, Durham, Charlotte, narrows results to the highest-activity hiring markets.
Are there state-specific or industry-specific considerations for H-1B1 Singapore sponsorship in North Carolina?
North Carolina does not impose state-level visa sponsorship requirements beyond federal rules, but employers hiring in the state must still post the Labor Condition Application notice at the worksite and pay the prevailing wage as determined by the DOL. Research Triangle technology employers frequently hire through staffing arrangements, which can complicate the employer-employee relationship required for H-1B1 visa sponsorship. Singaporean nationals should confirm that a prospective employer has direct-hire authority before advancing through the application process.
What is the prevailing wage for H-1B1 Singapore technology jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.