Patient Service Specialist Visa Sponsorship Jobs in Ohio
Ohio's large healthcare sector, anchored by employers like Cleveland Clinic, OhioHealth, and the Ohio State University Wexner Medical Center, creates steady demand for patient service specialists across Columbus, Cleveland, and Cincinnati. International candidates with patient-facing administrative experience may find sponsorship opportunities with major health systems actively hiring in these metro areas.
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Get Access To All JobsINTRODUCTION
Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families by supporting areas such as Emergency Department, admissions, surgery/registration, radiology, chronic care and laboratory services. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this role works days from 6:30 a.m. – 3:00 p.m. or 8:00 a.m. – 4:30 p.m. with every other weekend and holiday rotation requirements.
YOUR ROLE AND RESPONSIBILITIES
A caregiver who excels in this role will:
- Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors.
- Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models.
- Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery.
- Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience.
- Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking.
- Verify insurance, collect and enter billing and payment information accurately.
- Screen and schedule interpreter services as needed.
- Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules.
- Support billing functions while ensuring compliance with organizational quality and productivity standards.
- Enter and maintain accurate and confidential patient data, including insurance and demographic information.
- Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass.
- Support caregivers and providers in understanding and using front-end technologies to enhance workflow.
- Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience.
MINIMUM QUALIFICATIONS
Minimum qualifications for the ideal future caregiver include:
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
- Knowledge of PC window applications sufficient to input and retrieve data
- Experience with providing customer service and conflict resolution
- Ability to perform basic math sufficient to process insurance co-pays
- High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
PREFERRED QUALIFICATIONS
Preferred qualifications for the ideal future caregiver include:
- Knowledge of medical terminology
- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
PERSONAL PROTECTIVE EQUIPMENT
Follows standard precautions using personal protective equipment as required.
PAY RANGE
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
INTRODUCTION
Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families by supporting areas such as Emergency Department, admissions, surgery/registration, radiology, chronic care and laboratory services. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this role works days from 6:30 a.m. – 3:00 p.m. or 8:00 a.m. – 4:30 p.m. with every other weekend and holiday rotation requirements.
YOUR ROLE AND RESPONSIBILITIES
A caregiver who excels in this role will:
- Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors.
- Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models.
- Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery.
- Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience.
- Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking.
- Verify insurance, collect and enter billing and payment information accurately.
- Screen and schedule interpreter services as needed.
- Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules.
- Support billing functions while ensuring compliance with organizational quality and productivity standards.
- Enter and maintain accurate and confidential patient data, including insurance and demographic information.
- Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass.
- Support caregivers and providers in understanding and using front-end technologies to enhance workflow.
- Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience.
MINIMUM QUALIFICATIONS
Minimum qualifications for the ideal future caregiver include:
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
- Knowledge of PC window applications sufficient to input and retrieve data
- Experience with providing customer service and conflict resolution
- Ability to perform basic math sufficient to process insurance co-pays
- High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
PREFERRED QUALIFICATIONS
Preferred qualifications for the ideal future caregiver include:
- Knowledge of medical terminology
- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
PERSONAL PROTECTIVE EQUIPMENT
Follows standard precautions using personal protective equipment as required.
PAY RANGE
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Patient Service Specialist Job Roles in Ohio
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Search Patient Service Specialist Jobs in OhioPatient Service Specialist Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for patient service specialists in Ohio?
Ohio's largest health systems are the most consistent sponsors for patient service specialist roles. Cleveland Clinic, OhioHealth, the Ohio State University Wexner Medical Center, University Hospitals, and Cincinnati Children's Hospital Medical Center have all filed for work visas on behalf of administrative and patient-facing staff. Sponsorship is not guaranteed and depends on the specific role, department needs, and the employer's immigration program at the time of hiring.
Which cities in Ohio have the most patient service specialist sponsorship jobs?
Columbus, Cleveland, and Cincinnati account for the majority of patient service specialist sponsorship activity in Ohio. Columbus benefits from the concentration of OhioHealth and Ohio State Wexner Medical Center. Cleveland is home to Cleveland Clinic and University Hospitals, both major employers of patient service staff. Cincinnati has a strong presence through Cincinnati Children's and TriHealth. Smaller markets like Dayton and Toledo offer fewer but still active opportunities through regional health systems.
Which visa types are most common for patient service specialist roles in Ohio?
The H-1B visa is the most frequently used category for patient service specialists in Ohio, though it requires the role to qualify as a specialty occupation, which can be more challenging to establish for administrative healthcare positions than for clinical roles. Some employers use the TN visa for Canadian and Mexican nationals. International candidates already holding work authorization through OPT or an EAD may be prioritized since they reduce the sponsorship burden on the employer.
How to find patient service specialist visa sponsorship jobs in Ohio?
Migrate Mate is the most direct way to find patient service specialist visa sponsorship jobs in Ohio. The platform filters jobs specifically to roles where employers have a documented history of sponsoring work visas, so you are not sifting through listings that will not support international candidates. Searching within the Ohio patient service specialist category on Migrate Mate surfaces active openings at Ohio health systems and lets you identify which employers are currently hiring for sponsored roles.
Are there any Ohio-specific considerations for patient service specialists seeking visa sponsorship?
Ohio's high concentration of nonprofit and academic medical centers matters for sponsorship candidates. Academic medical centers like Ohio State Wexner and University Hospitals are cap-exempt for H-1B visa purposes, meaning they can file H-1B petitions year-round without being subject to the annual lottery. This is a meaningful advantage for international candidates compared to pursuing roles at for-profit employers. Ohio's prevailing wage requirements for sponsored roles are set by the Department of Labor and vary by metro area and job classification.
What is the prevailing wage for sponsored patient service specialist jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.