Patient Service Specialist Visa Sponsorship Jobs in Ohio
Ohio's large healthcare sector, anchored by employers like Cleveland Clinic, OhioHealth, and the Ohio State University Wexner Medical Center, creates steady demand for patient service specialists across Columbus, Cleveland, and Cincinnati. International candidates with patient-facing administrative experience may find sponsorship opportunities with major health systems actively hiring in these metro areas.
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Get Access To All JobsINTRODUCTION
Join Cleveland Clinic’s Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this position works 9:30am to 6:30pm. There may be times where this position could come in earlier to cover surgeries with providers who have earlier appointments. 3 weekend days every quarter will be worked.
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
MINIMUM QUALIFICATIONS
High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
OR Associate’s Degree and 1 year of experience
OR Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays
PREFERRED QUALIFICATIONS
Knowledge of medical terminology
Demonstrable personal computer keyboard skills
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
PERSONAL PROTECTIVE EQUIPMENT
Follows standard precautions using personal protective equipment as required.
PAY RANGE
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
INTRODUCTION
Join Cleveland Clinic’s Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this position works 9:30am to 6:30pm. There may be times where this position could come in earlier to cover surgeries with providers who have earlier appointments. 3 weekend days every quarter will be worked.
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
MINIMUM QUALIFICATIONS
High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
OR Associate’s Degree and 1 year of experience
OR Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays
PREFERRED QUALIFICATIONS
Knowledge of medical terminology
Demonstrable personal computer keyboard skills
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
PERSONAL PROTECTIVE EQUIPMENT
Follows standard precautions using personal protective equipment as required.
PAY RANGE
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Patient Service Specialist Job Roles in Ohio
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Search Patient Service Specialist Jobs in OhioPatient Service Specialist Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for patient service specialists in Ohio?
Ohio's largest health systems are the most consistent sponsors for patient service specialist roles. Cleveland Clinic, OhioHealth, the Ohio State University Wexner Medical Center, University Hospitals, and Cincinnati Children's Hospital Medical Center have all filed for work visas on behalf of administrative and patient-facing staff. Sponsorship is not guaranteed and depends on the specific role, department needs, and the employer's immigration program at the time of hiring.
Which cities in Ohio have the most patient service specialist sponsorship jobs?
Columbus, Cleveland, and Cincinnati account for the majority of patient service specialist sponsorship activity in Ohio. Columbus benefits from the concentration of OhioHealth and Ohio State Wexner Medical Center. Cleveland is home to Cleveland Clinic and University Hospitals, both major employers of patient service staff. Cincinnati has a strong presence through Cincinnati Children's and TriHealth. Smaller markets like Dayton and Toledo offer fewer but still active opportunities through regional health systems.
Which visa types are most common for patient service specialist roles in Ohio?
The H-1B visa is the most frequently used category for patient service specialists in Ohio, though it requires the role to qualify as a specialty occupation, which can be more challenging to establish for administrative healthcare positions than for clinical roles. Some employers use the TN visa for Canadian and Mexican nationals. International candidates already holding work authorization through OPT or an EAD may be prioritized since they reduce the sponsorship burden on the employer.
How to find patient service specialist visa sponsorship jobs in Ohio?
Migrate Mate is the most direct way to find patient service specialist visa sponsorship jobs in Ohio. The platform filters jobs specifically to roles where employers have a documented history of sponsoring work visas, so you are not sifting through listings that will not support international candidates. Searching within the Ohio patient service specialist category on Migrate Mate surfaces active openings at Ohio health systems and lets you identify which employers are currently hiring for sponsored roles.
Are there any Ohio-specific considerations for patient service specialists seeking visa sponsorship?
Ohio's high concentration of nonprofit and academic medical centers matters for sponsorship candidates. Academic medical centers like Ohio State Wexner and University Hospitals are cap-exempt for H-1B visa purposes, meaning they can file H-1B petitions year-round without being subject to the annual lottery. This is a meaningful advantage for international candidates compared to pursuing roles at for-profit employers. Ohio's prevailing wage requirements for sponsored roles are set by the Department of Labor and vary by metro area and job classification.
What is the prevailing wage for sponsored patient service specialist jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.