Patient Service Coordinator Visa Sponsorship Jobs in Oklahoma

INTRODUCTION

INTEGRIS Health Southwest Medical Center, Oklahoma’s largest not-for-profit health system has a great opportunity for a Health Unit Coordinator in Oklahoma City. In this position, you’ll work weekends 7a-7p with our Mother Baby team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

ROLE AND RESPONSIBILITIES

The Health Unit Coordinator is responsible for the coordination of patient records, patient information supplies, equipment and communication. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

The Health Unit Coordinator responsibilities include, but are not limited to, the following:

• Answers the telephone and intercom promptly, relaying information to the appropriate personnel
• Provides information and customer service to patients, family members and visitors
• Assembles and maintains patient medical records from admission to discharge, following prescribed procedures
• Continuously monitors electronic patient medical records, communicates physician orders and test results and scans patient information into the computer system as needed
• Maintains inventory of patient chargeable and non-chargeable supplies for the unit
• Coordinates patient care activities, procedures and transportation with appropriate personnel
• Maintains, operates, troubleshoots and performs quality assurance checks on all office and computer equipment
• May retrieve and transport medications

Radiology-ER:

• Answers the telephone promptly, relaying information to the appropriate personnel.
• Communicates physician orders, lab, and test results as needed.
• Enters patient information into the computer system as needed.
• Transports patient in the ER to Radiology and then back to the appropriate patient location in the ER after imaging.
• Assists in stacking the radiology rooms in the ER as well as assisting in room readiness between exams.
• Provides information and customer service to patients, family members, and visitors.

The Health Unit Coordinator reports to the department Director.

Mental Health Only:

• Utilizes accepted intervention, under the direction of the RN, Administrator, or Director Clinical Services, MHW Manager, in dealing with problematic patient behaviors (i.e., therapeutic holds).
• Reports to the MHW Manager, with general supervision from the RN on shift.

Hospital at Home Only:

• Ensures that operations run smoothly by providing administrative and logistical support to the multidisciplinary clinical team, primarily supporting registered nurses, to enhance clinical practice and the delivery of high-quality patient care.
• Communicate and build collegial relationships with clinical staff, multidisciplinary colleagues, patients, and clients
• Upload documents to patient record including insurance information.
• Coordinate and schedule home visits, equipment delivery, and lab tests with community partners and vendors from order to service fulfillment
• Diligently follow-up on administrative tasks and communicate updates to the team in an efficient and reliable manner
• Excellent customer service skills, including the ability to manage and triage complex telephone calls
• Comfortable working with a diverse patient population and multidisciplinary team, including nursing, physicians, and ancillary service providers such as PT, OT, paramedics, etc.

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Mental Health staff must be able to assist with physical restraint of patients, utilizing the identified Behavior Management Technique System. Hazards are minimal if safety precautions are utilized.

BASIC QUALIFICATIONS

• Knowledge of medical terminology
• 6 months previous unit clerk experience or the successful completion of a structured unit clerk curriculum preferred
• Experience in computerized data entry and/or keyboarding preferred
• Experience in customer service role preferred
• Typing 20 wpm
• Must be able to communicate effectively in English (Verbal/Written)

INTEGRIS Mental Health:

This job prefers, if needed, the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and have a current Oklahoma State Drivers License as well as a driving record which is acceptable to our insurance carrier.

For current Deaconess incumbent(s) only at the time of acquisition (10/1/2018):

High School diploma or equivalent preferred

INTEGRIS Health mission:

Partnering with people to live healthier lives.

To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.

INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.

INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.