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Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Home Shopping Department Manager is responsible for overseeing all aspects of the Home Shopping Department, including online order fulfillment, customer satisfaction, operational efficiency, sales performance, and team development. This position leads daily department operations, ensures timely and accurate order processing, manages labor and productivity goals, and delivers an exceptional e-commerce shopping experience for customers.

Key Responsibilities

Department Operations:

- Direct and oversee daily Home Shopping Department operations.
- Ensure customer orders are accurately selected, staged, and prepared for pickup or delivery.
- Monitor workflow to maintain service levels and operational efficiency.
- Ensure department readiness, equipment functionality, and adherence to company standards.
- Maintain clean, organized, and safe work areas.

Customer Service:

- Promote a customer-first culture focused on convenience, accuracy, and satisfaction.
- Resolve customer concerns, substitutions, delivery issues, and order inquiries promptly and professionally.
- Ensure customers receive high-quality products and a positive shopping experience.
- Encourage customer retention through excellent service and operational execution.

Order Fulfillment & Quality:

- Oversee order selection processes to ensure accuracy and efficiency.
- Monitor product quality standards and ensure proper substitutions when necessary.
- Ensure orders are completed within established timeframes.
- Maintain high standards for product freshness, packaging, and order presentation.
- Review department performance metrics and implement corrective actions as needed.

Merchandising & Inventory Coordination:

- Partner with store leadership and department managers to ensure product availability.
- Monitor out-of-stock conditions and communicate inventory opportunities.
- Assist in maintaining accurate inventory records and online item availability.
- Support execution of promotional, seasonal, and digital merchandising initiatives.

Leadership & Team Development:

- Recruit, train, coach, and develop Home Shopping Department employees.
- Conduct ongoing performance discussions and provide constructive feedback.
- Foster teamwork, accountability, and a positive work environment.
- Create schedules that align staffing needs with business demand.
- Support succession planning and employee development opportunities.

Financial Accountability:

- Manage labor expenses and department productivity goals.
- Monitor operational costs and implement strategies to improve efficiency.
- Analyze sales trends, order volume, and customer satisfaction metrics.
- Support achievement of department sales and profitability goals.
- Identify opportunities to improve productivity and reduce waste.

Safety & Compliance:

- Ensure compliance with all company policies, procedures, and safety standards.
- Maintain proper handling procedures for perishable and non-perishable products.
- Promote safe work practices and address safety concerns promptly.
- Ensure associates are trained on department processes and operational requirements.

Qualifications

- High school diploma or equivalent required.
- Previous retail, e-commerce, Home Shopping, Drive Up & Go, or related experience preferred.
- Prior supervisory or leadership experience preferred.
- Strong customer service, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with scheduling, productivity management, and employee development preferred.
- Basic computer, reporting, and operational systems knowledge.

Physical Requirements

- Ability to stand and walk for extended periods.
- Frequent lifting, carrying, pushing, and pulling of merchandise up to company standards.
- Frequent bending, reaching, stooping, and repetitive hand movements.
- Ability to work in various store departments, including refrigerated and freezer environments.
- Ability to safely operate department equipment and carts.

Key Competencies

- Leadership
- Customer Focus
- Team Development
- Accountability
- Operational Excellence
- Time Management
- Organization
- Communication
- Productivity Management
- Problem Solving
- Adaptability
- Financial Acumen

The Home Shopping Department Manager plays a critical role in delivering a seamless online shopping experience by leading an efficient, customer-focused team that drives order accuracy, operational excellence, sales growth, and customer satisfaction.

We also provide a variety of benefits including:

- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).