Payrate: $35.00 - $39.80/hr

Summary: The Application Analyst - POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware, and store-level operations.

Responsibilities:

• Support pilot and phased rollout of new POS system in over 120 retail stores
• Perform advanced triage of POS incidents and operational issues
• Analyze system and application logs to identify root cause
• Troubleshoot POS software and hardware integration issues
• Partner with store teams and internal support teams to resolve escalations
• Provide stabilization support during rollout waves
• Document findings, recurring issues, and resolution steps
• Participate in on-call rotation (approximately 1 week every 4 weeks)

Qualifications

• 3-7 years of experience supporting retail POS systems or similar application environments
• Strong hands-on troubleshooting experience in POS or retail systems
• Ability to independently triage and resolve issues without relying on extensive documentation
• Experience analyzing logs and performing root cause analysis
• Experience supporting on-premise (non-cloud) environments
• Familiarity with POS hardware including terminals, scanners, and peripherals
• Working knowledge of Java-based applications
• Comfortable operating in a fast-paced rollout environment
• Ability to manage priorities in high urgency environments
• Strong collaboration skills while also being able to work independently

Desired Skills:

• Experience with Toshiba POS systems or similar retail platforms
• Experience supporting multi-store retail rollouts
• Background supporting specialty retail environments (e.g., jewelry or similar verticals)
• Prior experience working closely with operations and field support teams

Pay Transparency: The typical base pay for this role across the U.S. is: $35.00 - $39.80 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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